Call 21112178575415611 2026-08-03 · Sajal Bhaskar · 0:48
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Opp_Aug26 | General Enquiry | full conversation 14 turns, clean transcript (0% inaudible) | Hindi | 14 | supply_led (campaign_name:medium) |
Audio: clear: Some background noise is present on the customer's side, but it does not significantly impact transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.20
confidence high · +3/−1
from 8 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent confirmed the customer's name but did not ask for permission to speak before proceeding.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent did not provide a supply or price hook, instead jumping directly to a qualification question.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
The agent asked no discovery questions about the customer's business, manufacturing, or procurement habits.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
did well
Qualify
Is there any requirement for mild steel in it right now?
Summary
The agent contacted Chamunda Industries to ask about mild steel requirements. The customer, Yasin, stated there is no current requirement but there might be one in about fifteen days. The agent offered to send their card and asked the customer to get in touch, ending the call without a firm next step.
Coaching
You skipped the opening, hook, and all discovery, which meant you had no information to build on; always ask for permission and try to understand the customer's business before asking if they have a requirement.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
The agent confirmed the customer's name but did not ask for permission to speak before proceeding. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The agent did not provide a supply or price hook, instead jumping directly to a qualification question. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
The agent asked no discovery questions about the customer's business, manufacturing, or procurement habits. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched as no discovery was done to identify customer needs. |
| SL5 Qualify | 2 | pass | – | 2.0 | Is there any requirement for mild steel in it right now? The agent successfully asked about a current requirement and established the customer has none for ~15 days. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | Okay, I'll send my card, let me know. The agent did not secure a committed next step, such as a scheduled callback, instead placing the onus on the customer. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.608 | 11.0s | 7.1s | 29.9s | 2.7s | 256.4 | 0 | 6 | 8 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.9s
Hello?
हेलो?
customer
1.8s
Hello?
हेलो?
agent
2.8s
Hello, am I speaking with Yasin ji?
हेलो यासीन जी बात कर रहे?
customer
4.2s
Yes, speak.
हूँ, बोलो।
agent
5.2s
I was calling from JSW One, hello.
JSW One से बात कर रहा था, नमस्कार।
customer
7.2s
Huh?
हं?
agent
7.7s
I was calling from JSW One.
JSW One से बात कर रहा था।
customer
9.2s
Yes, speak.
हां बोलिए।
agent
10.1s
Sir, I wanted to ask, this Chamunda Industries...
सर ये पूछना था ये चामुंडा इंडस्ट्रीज...
customer
13.2s
Yes.
हां।
agent
13.8s
Is there any requirement for mild steel in it right now?
इसमें कोई requirement है अभी mild steel का?
customer
16.1s
No, not right now. Maybe after fifteen days.
ना, अभी तो नहीं है। पंद्रह दिन बाद शायद।
agent
19.0s
Okay, I'll send my card, let me know.
ठीक है, मैं card भेज के रखता हूं, बताइएगा मेरेको।
customer
21.5s
Yes, okay okay, okay.
हां, ठीक है ठीक है, okay.