{
  "ucid": "21112178575415611",
  "call_date": "2026-08-03",
  "start_time": "1899-12-30 16:19:16",
  "end_time": "1899-12-30 16:20:04",
  "duration_sec": 48,
  "campaign": "IS_MFG_HR_HRPO_Opp_Aug26",
  "disposition": "General Enquiry",
  "agent": "Sajal Bhaskar",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAc3423bb66659eae00ef65a5eb9e9714e.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 82,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178575415611__DIAc3423bb66659eae00ef65a5eb9e9714e.mp3",
  "audio_bytes": 102816,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-07 07:02:38.412185+00",
  "audio_secs": 34.272,
  "source_file": "Aug1-5.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello?   (हेलो?)\n[2s] CUSTOMER: Hello?   (हेलो?)\n[3s] AGENT: Hello, am I speaking with Yasin ji?   (हेलो यासीन जी बात कर रहे?)\n[4s] CUSTOMER: Yes, speak.   (हूँ, बोलो।)\n[5s] AGENT: I was calling from JSW One, hello.   (JSW One से बात कर रहा था, नमस्कार।)\n[7s] CUSTOMER: Huh?   (हं?)\n[8s] AGENT: I was calling from JSW One.   (JSW One से बात कर रहा था।)\n[9s] CUSTOMER: Yes, speak.   (हां बोलिए।)\n[10s] AGENT: Sir, I wanted to ask, this Chamunda Industries...   (सर ये पूछना था ये चामुंडा इंडस्ट्रीज...)\n[13s] CUSTOMER: Yes.   (हां।)\n[14s] AGENT: Is there any requirement for mild steel in it right now?   (इसमें कोई requirement है अभी mild steel का?)\n[16s] CUSTOMER: No, not right now. Maybe after fifteen days.   (ना, अभी तो नहीं है। पंद्रह दिन बाद शायद।)\n[19s] AGENT: Okay, I'll send my card, let me know.   (ठीक है, मैं card भेज के रखता हूं, बताइएगा मेरेको।)\n[22s] CUSTOMER: Yes, okay okay, okay.   (हां, ठीक है ठीक है, okay.)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 14,
  "connected": 1,
  "audio_notes": "clear: Some background noise is present on the customer's side, but it does not significantly impact transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "14 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 2.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "You skipped the opening, hook, and all discovery, which meant you had no information to build on; always ask for permission and try to understand the customer's business before asking if they have a requirement.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted Chamunda Industries to ask about mild steel requirements. The customer, Yasin, stated there is no current requirement but there might be one in about fifteen days. The agent offered to send their card and asked the customer to get in touch, ending the call without a firm next step.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent confirmed the customer's name but did not ask for permission to speak before proceeding.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not provide a supply or price hook, instead jumping directly to a qualification question.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"The agent asked no discovery questions about the customer's business, manufacturing, or procurement habits.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No USPs were pitched as no discovery was done to identify customer needs.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Is there any requirement for mild steel in it right now?\", \"comment\": \"The agent successfully asked about a current requirement and established the customer has none for ~15 days.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Okay, I'll send my card, let me know.\", \"comment\": \"The agent did not secure a committed next step, such as a scheduled callback, instead placing the onus on the customer.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You skipped the opening, hook, and all discovery, which meant you had no information to build on; always ask for permission and try to understand the customer's business before asking if they have a requirement.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent contacted Chamunda Industries to ask about mild steel requirements. The customer, Yasin, stated there is no current requirement but there might be one in about fifteen days. The agent offered to send their card and asked the customer to get in touch, ending the call without a firm next step.\"}",
  "error": null,
  "latency_ms": 23550,
  "input_tokens": 2887,
  "output_tokens": 715,
  "created_at": "2026-09-25 10:48:39",
  "sentiment": "positive",
  "sentiment_score": 0.2,
  "sentiment_confidence": "high",
  "pos": 3,
  "neg": 1,
  "lex_hits": 8,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.608,
  "agent_talk_sec": 11.0,
  "customer_talk_sec": 7.1,
  "dead_air_sec": 29.9,
  "longest_monologue_sec": 2.7,
  "agent_wpm": 256.4,
  "interruptions": 0,
  "agent_turns": 6,
  "customer_turns": 8,
  "discovery_qs": 2,
  "words_agent": 47,
  "words_customer": 20,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178575415611",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.9,
      "end_s": 1.4,
      "text_en": "Hello?",
      "text_native": "हेलो?"
    },
    {
      "ucid": "21112178575415611",
      "idx": 1,
      "speaker": "customer",
      "start_s": 1.8,
      "end_s": 2.4,
      "text_en": "Hello?",
      "text_native": "हेलो?"
    },
    {
      "ucid": "21112178575415611",
      "idx": 2,
      "speaker": "agent",
      "start_s": 2.8,
      "end_s": 4.0,
      "text_en": "Hello, am I speaking with Yasin ji?",
      "text_native": "हेलो यासीन जी बात कर रहे?"
    },
    {
      "ucid": "21112178575415611",
      "idx": 3,
      "speaker": "customer",
      "start_s": 4.2,
      "end_s": 4.8,
      "text_en": "Yes, speak.",
      "text_native": "हूँ, बोलो।"
    },
    {
      "ucid": "21112178575415611",
      "idx": 4,
      "speaker": "agent",
      "start_s": 5.2,
      "end_s": 6.8,
      "text_en": "I was calling from JSW One, hello.",
      "text_native": "JSW One से बात कर रहा था, नमस्कार।"
    },
    {
      "ucid": "21112178575415611",
      "idx": 5,
      "speaker": "customer",
      "start_s": 7.2,
      "end_s": 7.5,
      "text_en": "Huh?",
      "text_native": "हं?"
    },
    {
      "ucid": "21112178575415611",
      "idx": 6,
      "speaker": "agent",
      "start_s": 7.7,
      "end_s": 8.9,
      "text_en": "I was calling from JSW One.",
      "text_native": "JSW One से बात कर रहा था।"
    },
    {
      "ucid": "21112178575415611",
      "idx": 7,
      "speaker": "customer",
      "start_s": 9.2,
      "end_s": 9.8,
      "text_en": "Yes, speak.",
      "text_native": "हां बोलिए।"
    },
    {
      "ucid": "21112178575415611",
      "idx": 8,
      "speaker": "agent",
      "start_s": 10.1,
      "end_s": 12.8,
      "text_en": "Sir, I wanted to ask, this Chamunda Industries...",
      "text_native": "सर ये पूछना था ये चामुंडा इंडस्ट्रीज..."
    },
    {
      "ucid": "21112178575415611",
      "idx": 9,
      "speaker": "customer",
      "start_s": 13.2,
      "end_s": 13.5,
      "text_en": "Yes.",
      "text_native": "हां।"
    },
    {
      "ucid": "21112178575415611",
      "idx": 10,
      "speaker": "agent",
      "start_s": 13.8,
      "end_s": 15.7,
      "text_en": "Is there any requirement for mild steel in it right now?",
      "text_native": "इसमें कोई requirement है अभी mild steel का?"
    },
    {
      "ucid": "21112178575415611",
      "idx": 11,
      "speaker": "customer",
      "start_s": 16.1,
      "end_s": 18.8,
      "text_en": "No, not right now. Maybe after fifteen days.",
      "text_native": "ना, अभी तो नहीं है। पंद्रह दिन बाद शायद।"
    },
    {
      "ucid": "21112178575415611",
      "idx": 12,
      "speaker": "agent",
      "start_s": 19.0,
      "end_s": 21.4,
      "text_en": "Okay, I'll send my card, let me know.",
      "text_native": "ठीक है, मैं card भेज के रखता हूं, बताइएगा मेरेको।"
    },
    {
      "ucid": "21112178575415611",
      "idx": 13,
      "speaker": "customer",
      "start_s": 21.5,
      "end_s": 23.0,
      "text_en": "Yes, okay okay, okay.",
      "text_native": "हां, ठीक है ठीक है, okay."
    }
  ],
  "steps": [
    {
      "ucid": "21112178575415611",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent confirmed the customer's name but did not ask for permission to speak before proceeding."
    },
    {
      "ucid": "21112178575415611",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not provide a supply or price hook, instead jumping directly to a qualification question."
    },
    {
      "ucid": "21112178575415611",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "The agent asked no discovery questions about the customer's business, manufacturing, or procurement habits."
    },
    {
      "ucid": "21112178575415611",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "No USPs were pitched as no discovery was done to identify customer needs."
    },
    {
      "ucid": "21112178575415611",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Is there any requirement for mild steel in it right now?",
      "comment": "The agent successfully asked about a current requirement and established the customer has none for ~15 days."
    },
    {
      "ucid": "21112178575415611",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Okay, I'll send my card, let me know.",
      "comment": "The agent did not secure a committed next step, such as a scheduled callback, instead placing the onus on the customer."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}