Call 34972178971563566 2026-09-18 · ankit mistry · 1:18
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_GP_Coated_Sep26 | Call_back_later | full conversation 12 turns, clean transcript (0% inaudible) | Gujarati | 12 | supply_led (campaign_name:medium) |
Audio: clear: There is a slight echo on the customer's side, but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
3.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.24
confidence high · +1/−0
from 2 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Hook (supply/price signal)
agent did not provide a supply or price hook, instead opening by asking why the customer hadn't purchased in nine months.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
call ended before any discovery questions could be asked.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
−2.0 pts
Qualify
call ended before qualification could be attempted.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, this requirement you had put in on the 15th-16th, have you purchased all this or have you put it on hold?
habit You did 81% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Opener & permission
AGENT: Okay, that's fine, no problem. If I, when are you free? When should I call you?
Closure with next step
CUSTOMER: Call at four o'clock, okay? AGENT: Alright, will do.
Summary
The agent contacted a furniture manufacturer who had previously registered but not purchased. The customer immediately stated it was a bad time to talk and requested a callback after prayers. The agent successfully scheduled a specific callback time for later that day, ending the call before any discovery or pitching could occur.
Coaching
When starting the call, lead with a strong supply or price hook to give the customer a reason to engage, rather than asking why they haven't purchased from us.
Missed:
SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | pass | – | 2.0 | AGENT: Okay, that's fine, no problem. If I, when are you free? When should I call you? although permission wasn't asked upfront, the agent correctly handled the customer's request for a callback by scheduling a specific time. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
agent did not provide a supply or price hook, instead opening by asking why the customer hadn't purchased in nine months. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
call ended before any discovery questions could be asked. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
no discovery was done, so no USPs were pitched. |
| SL5 Qualify | 2 | fail | – | 0.0 |
call ended before qualification could be attempted. |
| SL6 Closure with next step | 1 | pass | – | 1.0 | CUSTOMER: Call at four o'clock, okay? AGENT: Alright, will do. agent secured a specific callback time, creating a clear next step. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.806 heavy | 22.4s | 5.4s | 50.2s | 14.2s | 332.1 | 0 | 6 | 6 | 4 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
4.5s
Hello.
હલો.
agent
5.1s
Hello, am I speaking with Mushtaq ji?
હલો, મુસ્તાકજી વાત કરે છે?
customer
6.5s
Yes.
જી.
agent
7.2s
Mushtaq bhai, good afternoon. I am Ankit Mistry calling from Jindal Steel, Mumbai, head office.
મુસ્તાકભાઈ, ગુડ આફ્ટરનૂન. હું અંકિત મિસ્ત્રી વાત કરું છું, જિંદાલ સ્ટીલમાંથી, મુંબઈ, હેડ ઓફિસ.
customer
11.5s
Yes, tell me, yes.
બોલો, બોલો, હા.
agent
12.6s
Uh Mushtaq bhai, you had registered your business, Lucky Furniture, on our Jindal's digital portal, but then it's been almost eight-nine months, and we haven't received any steel requirement from your side. So I have just called you in that regard, to know and understand what issues we are facing here or if, you know, there is any challenge or concern from your side, due to which we haven't been able to start any business with you yet, in steel supply?
અ મુસ્તાકભાઈ, આપણે તમે અમારા જિંદાલના ડિજિટલ પોર્ટલ પર તમારો આ જે બિઝનેસ છે, લકી ફર્નિચર, જે અકાઉન્ટ આપણે તમે રજીસ્ટ્રેશન કર્યું છે, બટ ધેન ઓલમોસ્ટ એને આઠ-નવ મહિના થઈ ગયા છે, અમને કોઈ તમારા તરફથી સ્ટીલની રિક્વાયરમેન્ટ આવી નથી. તો બસ એના સંદર્ભે મેં તમને ફોન કર્યો છે, જાણવા માટે અને સમજવા માટે કે અહીંયા આપણે શું ઇસ્યુસ ફેસ કરી રહ્યા છીએ કે પછી, યુ નો, કોઈ ચેલેન્જ કે કન્સર્ન છે તમારા તરફથી, જે કારણે હજી સુધી આપણે કઈ બિઝનેસ તમારી જોડે શરૂ ના કરી શક્યા, સ્ટીલ સપ્લાયમાં?
customer
27.3s
I'll call you? After offering Namaz (prayers) and taking some time.
ફોન કરું તમને? નમાજ પડીને થોડું ટાઈમ લઈને.
agent
30.0s
Okay, that's fine, no problem. If I, when are you free? When should I call you?
ઓકે, ઠીક છે, કઈ વાંધો નથી. જો હું તમને, તમે ક્યારે ફ્રી છો? હું તમને ક્યારે ફોન કરું?
customer
32.8s
Call at four o'clock, okay?
ચાર વાગે કરજો, હે ને?
agent
34.3s
Yes.
હા.
customer
34.9s
Okay.
ઓકે.
agent
35.7s
Alright, will do.
સારું, ચાલશે.