Call 34972178971503612 2026-09-18 · dhruv · 0:41
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_GP_Coated_Sep26 | No_requirement | short or unclear only 4 turns - short exchange, limited evidence to score | Hindi | 4 | supply_led (campaign_name:medium) |
Audio: noisy: Significant background noise and chatter throughout the call, making some parts of the conversation difficult to understand.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.40
confidence med · +0/−2
from 1 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent did not use the customer's name or ask for permission, and when the customer asked to call back, the agent pushed to continue instead of confirming the time.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The customer cut the call short before the agent could deliver a hook.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
The call ended before any discovery questions could be asked.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
Summary
The agent introduced JSW One, but the customer immediately stated they were busy and would call back in 10-15 minutes. The agent attempted to continue the call, but it ended without any business discussion.
Coaching
When a customer says they are busy and will call back, accept and confirm the callback time instead of trying to push the conversation forward.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | Hello? I am speaking from JSW One. The agent did not use the customer's name or ask for permission, and when the customer asked to call back, the agent pushed to continue instead of confirming the time. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The customer cut the call short before the agent could deliver a hook. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
The call ended before any discovery questions could be asked. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
The call ended before any USPs could be pitched. |
| SL5 Qualify | 2 | fail | – | 0.0 |
The call ended before the agent could attempt to qualify for a requirement. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | CUSTOMER: I will call in ten-fifteen minutes, sir. The agent did not confirm the callback time offered by the customer and instead tried to continue the current conversation. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.395 | 3.0s | 4.6s | 33.4s | 2.0s | too short | 0 | 2 | 2 | 1 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.9s
Hello.
हेलो।
agent
1.8s
Hello? I am speaking from JSW One.
हेलो? JSW One से बात कर रहा हूं मैं।
customer
4.5s
Sir, I don't want to ask anything about business. I will call in ten-fifteen minutes, sir.
सर कुछ बिज़नेस में नहीं पूछना। दस पंद्रह मिनट में फ़ोन करता हूं सर।
agent
8.5s
About the solution
सोल्यूशन के बारे में