Call 34972178971438041 2026-09-18 · dhruv · 1:14
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_GP_Coated_Sep26 | No_requirement | full conversation 18 turns, clean transcript (0% inaudible) | Hindi | 18 | supply_led (campaign_name:medium) |
Audio: noisy: Significant background noise on the customer's side, possibly a workshop or factory, which makes some words slightly unclear.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.55
confidence high · +0/−6
from 1 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
rejection
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent identified the company and used the customer's name, but did not greet the customer or ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent did not provide a hook, instead asking a generic question: "Do you need anything in steel?"
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
The agent asked no discovery questions; the customer was the one asking questions about products and price.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
Summary
The agent introduced JSW One and asked about steel needs. The customer took control of the call, asking if HR and CR were available and their current prices. After the agent provided the prices, the customer stated they had no immediate requirement, and the call ended.
Coaching
Dhruv, you must follow the pitch structure to control the conversation; you missed the hook and all discovery, which allowed the customer to end the call without you learning anything about their business.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
The agent identified the company and used the customer's name, but did not greet the customer or ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The agent did not provide a hook, instead asking a generic question: "Do you need anything in steel?" |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
The agent asked no discovery questions; the customer was the one asking questions about products and price. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched; the agent only provided raw prices when asked. |
| SL5 Qualify | 2 | fail | – | 0.0 |
The agent accepted the customer's statement of "no requirement" without attempting to qualify for future needs, typical volume, or other business details. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
The call ended abruptly after the customer stated no requirement; no next step was proposed or agreed upon. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.614 | 12.4s | 7.8s | 53.8s | 2.7s | 290.3 | 0 | 9 | 9 | 3 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
4.2s
Hello?
हॅलो?
agent
4.8s
Sir, I am speaking from JSW One.
सर JSW One से बात कर रहा हूं मैं।
customer
6.6s
Huh?
हां?
agent
7.0s
I am speaking from JSW One MSME. Am I speaking with Dinesh sir?
JSW One MSME से बात कर रहा हूं। दिनेश सर से बात हो रही है?
customer
10.3s
What happened?
क्या हुआ?
agent
11.1s
I am calling from Jindal Steel, sir. Do you need anything in steel? HR etc.?
Jindal Steel से बात कर रहा हूं सर। कुछ चाहिए steel में? HR वगेरा?
customer
14.5s
What all do you have? Do you have HR? Do you have CR?
आपका क्या क्या है? HR मिलता है CR मिलता है?
agent
16.5s
I have both HR and CR, sir.
मेरे पास HR CR दोनों मिलता है सर अपने को।
customer
18.4s
What is the price of CR now?
CR का क्या भाव है अभी?
agent
19.7s
CR is going for 74 right now, sir.
CR चल रहा है सर अभी 74.
customer
21.4s
Huh?
हां?
agent
21.9s
74. Seventy-four.
74. चौहत्तर।
customer
23.0s
74. And for HR?
74. और HR का?
agent
24.5s
HR is going for 64.
HR चल रहा है 64.
customer
25.9s
65?
agent
26.8s
Hmm.
हम्म।
customer
27.8s
I'll see now. Right now there is no requirement.
अभी देखता हूं मैं। अभी तो रिक्वायरमेंट नहीं है।
agent
29.8s
Okay.
ठीक है।