Call 34972178971340351 2026-09-18 · dhruv · 1:12
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_GP_Coated_Sep26 | No_requirement | full conversation 23 turns, clean transcript (0% inaudible) | Hindi | 23 | supply_led (campaign_name:medium) |
Audio: clear: There is some background chatter on the agent's side, but it does not impede transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.29
confidence high · +2/−6
from 11 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent identified JSW One but did not use the customer's name or ask for permission to speak before jumping into the call's purpose.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent did not provide a supply or price hook to generate interest, instead opening directly with a qualification question.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
The customer shut down the call immediately, and the agent did not attempt to ask any discovery questions.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
Summary
The agent opened the call and immediately asked if the customer had a requirement for sheet metal. The customer stated they have had no work for two months and thus have no current need. The customer then complained about the high turnover of sales reps, and the agent correctly explained that the number is centralized. The call ended without any discovery or a committed next step.
Coaching
You must follow the script structure: open with permission, create interest with a hook, and only then move to discovery, as asking for a requirement upfront often leads to an immediate shutdown.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | I am speaking from JSW One. Uh sir, is there any requirement for sheet metal etc.? The agent identified JSW One but did not use the customer's name or ask for permission to speak before jumping into the call's purpose. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 | Uh sir, is there any requirement for sheet metal etc.? The agent did not provide a supply or price hook to generate interest, instead opening directly with a qualification question. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
The customer shut down the call immediately, and the agent did not attempt to ask any discovery questions. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
The call did not progress to the pitch stage as no discovery was conducted. |
| SL5 Qualify | 2 | fail | – | 0.0 | CUSTOMER: Not right now. I myself haven't had work for two months. AGENT: Okay, okay. Although the agent asked about a requirement, he did not attempt to qualify for future needs (grade, qty, etc.) after the customer said 'not right now'. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | CUSTOMER: If there is, I will let you know. Okay? AGENT: Okay sir. Okay sir. The agent accepted a vague, customer-led follow-up instead of proposing a specific callback date or other committed next step. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.436 | 14.7s | 19.0s | 38.3s | 4.4s | 224.5 | 0 | 12 | 11 | 1 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.9s
Hello.
हॅलो.
agent
1.7s
Hello.
हॅलो.
customer
2.4s
Hello.
हॅलो.
agent
3.1s
Hello.
हॅलो.
customer
3.8s
Hello.
हॅलो.
agent
4.3s
I am speaking from JSW One.
JSW One से बात कर रहा हूं मैं।
customer
6.3s
Tell me, sir.
बोलिए सर जी।
agent
7.3s
Uh sir, is there any requirement for sheet metal etc.?
अह सर, कुछ रिक्वायरमेंट है शीट मेटल वगेरा में?
customer
9.7s
Not right now. I myself haven't had work for two months.
अभी तो नहीं है फिलहाल। मेरे पास ही दो दिन में दो महीने से काम नहीं है।
agent
12.4s
Okay, okay.
अच्छा अच्छा।
customer
13.0s
If there is, I will let you know. Okay?
रहेगा तो बताऊंगा आपको। ठीक है?
agent
14.6s
Okay sir. Okay sir.
ठीक है सर। ठीक है सर।
customer
15.5s
Should I save this number? What is your name?
ये नंबर सेव करूं? आपका नाम क्या है?
agent
17.2s
Dhruv.
ध्रुव।
customer
18.0s
Hey, how many of you are there? People change every two-three months, whose number should I save?
अरे, कितने आपके क्या है दो-दो तीन-तीन महीने में आदमी चेंज होते हैं, किसके नंबर चेंज अह सेव करके रखेंगे?
agent
22.6s
Sir, you save this very number. Meaning, whoever changes, they will have this same number. This is the company's centralized number.
सर यही नंबर आप सेव करके रखिए। मतलब जो भी चेंज होगा ना, उसके पास यही नंबर रहेगा। ये कंपनी का सेंट्रलाइज्ड नंबर है।
customer
27.4s
No, I have saved a number before this as well. I don't know, you don't have my number now. I get calls two-three times, I got many calls this year from different people.
नहीं, मैंने सेव किया है इसके पहले भी नंबर एक। पता नहीं आपको ये नंबर नहीं है मेरा अभी। मेरे को दो-तीन बार आते हैं, बहुत बार आए थे ये साल में फोन अलग-अलग लोगों से।
agent
33.2s
Okay.
अच्छा।
agent
33.9s
No no sir, ours is...
नहीं नहीं सर, हमारा तो...
customer
35.6s
Okay.
ठीक है।
agent
36.1s
Okay sir.
ठीक है सर।
customer
37.1s
Okay.
ठीक है।
agent
38.1s
Okay.
ठीक है।