Call 34972178971317251 2026-09-18 · Abdul Ansari · 4:19
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_GP_Coated_Sep26 | General Enquiry | full conversation 79 turns, clean transcript (0% inaudible) | Hindi | 79 | supply_led (campaign_name:medium) |
Audio: clear: There is some minor overlapping speech, but it does not significantly impact transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
out_of_stock
Agent stated wire rod plant is overbooked for 2-3 months. Also stated 0.5 GP is not in stock in Ghaziabad.
4 · Sentiment
the CUSTOMER
-0.40
confidence high · +6/−33
from 43 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent greeted and identified himself and JSW, but did not ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent did not deliver a supply or price hook, instead jumping directly into discovery questions.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
The agent only asked about the customer's business type (Q1) and current supplier (Q4), falling below the threshold for a partial pass.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
did well
Qualify
AGENT: Hmm, okay. Then tell me, what width do you need? How many mm do you need for GP? Tell me the width. ... AGENT: And what will be the coating gra
Summary
The customer, a manufacturer and trader, first asked for wire rod, which the agent confirmed was unavailable. The customer then inquired about GP coil. The agent qualified the spec but quoted a price the customer found high compared to AMNS. The agent then stated the requested GP spec was also out of stock, and the call ended without a next step.
Coaching
You need to establish control at the start by asking for permission and delivering a hook. When the customer objects on price, re-frame the discussion to total landed cost rather than just claiming the competitor has 'quality issues'.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | AGENT: Hello? Sir, greetings, this is Abdul speaking, sir, from JSW. Are you speaking from Grover Manufacturing and Traders? The agent greeted and identified himself and JSW, but did not ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The agent did not deliver a supply or price hook, instead jumping directly into discovery questions. |
| SL3 Discovery (6 Qs) | 2 | fail | 2 | 0.0 | AGENT: Sir, what do you do? What is the nature of your business? ... AGENT: AMNS's? The agent only asked about the customer's business type (Q1) and current supplier (Q4), falling below the threshold for a partial pass. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 | AGENT: AMNS's is a bit cheaper. AMNS's is always cheaper. It has quality issues. The agent did not proactively pitch any USPs; the only mention of a differentiator (quality) was a reactive comment against a competitor. |
| SL5 Qualify | 2 | pass | – | 2.0 | AGENT: Hmm, okay. Then tell me, what width do you need? How many mm do you need for GP? Tell me the width. ... AGENT: And what will be the coating grade, sir? The agent successfully asked for a current requirement and captured key specifications like thickness, grade, and width. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | CUSTOMER: So I'll tell you later. AGENT: Okay, sir. The call ended without any committed next step from the agent, such as sending a quote or scheduling a callback. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| price | handled | CUSTOMER: No, then sir, at this rate, it's available in Ludhiana itself. For less than that. |
AGENT: AMNS's? ... AMNS's is a bit cheaper. AMNS's is always cheaper. It has quality issues. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.625 | 107.9s | 64.7s | 86.4s | 42.8s | 216.3 | 0 | 40 | 39 | 26 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
agent
5.2s
Hello?
हेलो?
customer
6.0s
Yes.
agent
6.5s
Hello? Sir, greetings, this is Abdul speaking, sir, from JSW.
हेलो? सर नमस्कार, अब्दुल बात कर रहा हूं सर JSW से।
customer
9.4s
Greetings, sir.
नमस्कार सर।
agent
10.6s
Are you speaking from Grover Manufacturing and Traders?
Grover Manufacturing and Traders से बात कर रहे हैं आप?
customer
12.1s
Yes sir, yes.
हां जी सर, हां जी।
agent
13.3s
Sir, what do you do? What is the nature of your business? Do you do trading? Do you do some manufacturing, sir? Or do you do both?
सर क्या करते हैं आप? Nature of business क्या है? Trading करते हैं? कुछ manufacturing करते हैं सर आप? कि दोनों करते हैं?
customer
17.1s
Sir, both.
सर both.
agent
18.0s
Oh, you do both. Okay, okay. So are you thinking of purchasing anything right now? Do you have any purchase plans?
अच्छा दोनों करते हैं। अच्छा अच्छा। तो अभी कुछ purchase करना सोच रहे हैं? Purchase planning है कुछ आपका?
customer
22.4s
Umm, sir, there was some plan. Uh, first of all, there was a requirement for wire rod.
उम्म सर कुछ था प्लान। अह एक तो पहले तो wire rod की requirement थी।
agent
25.7s
Sir, the plant is overbooked for wire rod right now. It's very difficult to get wire rod currently.
Wire rod तो सर अभी plant overbooked है। अभी wire rod मिलना बहुत मुश्किल है अभी current में।
customer
28.9s
Oh, I see.
अच्छा जी।
agent
29.6s
You won't even get wire rod for two months, for two-three months.
Wire rod दो महीना तक तो मिलेगा भी नहीं, दो-तीन महीने तक।
customer
31.9s
Oh, I see.
अच्छा जी।
agent
32.6s
The plant is overbooked, sir. The plant is heavily booked right now. It will take some time.
Plant सर overbooked हो गया ना। Plant ज्यादा booked है अभी। थोड़ा टाइम लगेगा।
customer
34.8s
Yes, I was hearing that. I heard that Vishakha has shut down.
हां वो सुन रहा था मैं। सुनने में आया था कि विशाखा बंद हो गई।
agent
37.2s
If there's anything in HR or something, let me know.
HR वगेरा में कुछ हो तो बताइए।
customer
39.1s
Okay, so there's nothing in wire rod?
अच्छा इसमें कोई नहीं है wire rod में कुछ?
agent
40.7s
It's a bit difficult to get it in wire rod right now, sir.
Wire rod में अभी तो मिलना थोड़ा मुश्किल है सर जी।
customer
42.1s
If it's in HR, or in CR, then in that...
HR में हो, CR में हो तो उसमें...
agent
43.2s
It's not impossible, sir, it's not impossible.
नामुमकिन तो नहीं है सर जी, नामुमकिन तो नहीं है।
customer
44.8s
Consider it impossible for now. The plant is overbooked, they are not even making the material.
नामुमकिन ही समझ लीजिए अभी। Plant overbooked है, माल ही नहीं बना रहा है।
agent
46.9s
Yes?
हां जी?
customer
47.2s
The material is not being made?
माल नहीं बन रहा?
agent
47.9s
The plant is overbooked, right? The material is being made for those whose orders were placed earlier.
Plant में overbooked है ना, माल जिसका order पहले का उसका बन रहा है अभी।
customer
50.1s
Okay, okay, okay.
agent
51.4s
Hmm. If you need it in HR, let me know, in HR, CR.
हम्म। HR में चाहिए तो कुछ बताइए, HR, CR में।
customer
53.1s
GP, GP, sir, what's the system for GP? GP coil?
GP, GP, सर, GP का क्या system है? GP coil?
agent
55.3s
You will get it.
मिल जाएगा आपको।
customer
56.6s
That also needs to be checked. The stock for GP also needs to be checked a bit. If you want to purchase something, you can tell me now, a bit quickly.
वो भी देखना पड़ेगा। GP का भी stock थोड़ा देखना पड़ेगा। अगर कुछ purchase करना चाहते हो तो अभी बता सकते हो आप जल्दी पे थोड़ा।
agent
60.0s
No sir, we will purchase it then, sir, but everything is dependent on the price, right?
नहीं सर, वो तो फिर purchase तो कर लेंगे सर, लेकिन price पे है ना सब dependent।
customer
102.8s
No sir, don't look at the price in the current situation. If you are looking at the price, then just leave it for now. There is also a stock issue in the market right now. If you look at the price now, then it won't be possible. Material is not available in the market right now, sir. If you are looking at the price, then what can I say?
नहीं सर, अभी current में तो price देखिए मत। अगर price देख रहे हैं तो फिर अभी छोड़िए। अभी stock का भी issue है market में। अभी अगर अभी price देखेंगे तो फिर नहीं हो पाएगा। अभी market में material नहीं मिल रहा सर। अगर आप price देख रहे हो तो फिर क्या बोलें हम?
agent
109.2s
Yes.
हां।
customer
109.5s
Okay.
agent
110.4s
There is a material issue in the market.
Market में material issue है।
customer
111.4s
Okay.
agent
112.5s
Understood?
समझे?
customer
113.3s
Yes, yes, yes, yes.
जी, जी, जी, जी।
agent
114.1s
If you want to purchase something, tell me, I can help.
कुछ अगर purchase करना चाह रहे हो तो बोलिए मैं help कर सकता हूं।
customer
116.6s
Sir, that's the thing, right? Only if you give the rate will we make up our mind to purchase, right sir?
सर वही है ना, अगर rate दोगे तभी तो purchase का मन बनाएंगे ना सर।
agent
119.4s
Hmm, okay. Then tell me, what width do you need? How many mm do you need for GP? Tell me the width.
हम्म, ठीक है। बताइए तो अब क्या का width चाहिए आपको? कितना mm चाहिए GP? बताइए width।
customer
122.4s
In GP, GP coil, tell me sir, 50, 0.50 thickness.
GP, GP coil में बताइए सर, 50, 0.50 thickness।
agent
125.3s
Hmm, 0.5 thickness. And what will be the coating grade, sir?
हम्म, 0.5 thickness। और coating grade क्या रहेगा सर?
customer
127.4s
80 GSM.
agent
128.2s
80, the rate will be around 82-83.
80, 82-83 rate जाएगा approx।
customer
130.1s
Sorry? What are you saying?
Sorry? क्या कह रहे हो?
agent
130.9s
82, the rate will be 82-83.
82, 82-83 जाएगा rate।
customer
132.5s
No problem, sir. GSM should be 80 minimum.
कोई दिक्कत नहीं सर। GSM 80 minimum हो।
agent
134.2s
No, no, I'm talking about the rate. The rate will be 83-84.
नहीं नहीं, rate मैं बोल रहा हूं। 83-84 का rate जाएगा वो।
customer
136.2s
Uh, 83-84 for 50?
अह 50 का 83-84?
agent
137.5s
Hmm, approx, yes, yes.
हम्म, approx, yes, हां।
customer
138.6s
Okay, where, where will this rate be from? Where will we get the goods, the material?
अच्छा, कहां, कहां का rate होगा ये? माल, material कहां मिलेगा हमें?
agent
141.4s
Ghaziabad. It will go from Ghaziabad.
गाजियाबाद। गाजियाबाद से जाएगा।
customer
142.8s
Ghaziabad. No, then sir, at this rate, it's available in Ludhiana itself. For less than that.
गाजियाबाद। नहीं, फिर वो सर, इस rate में तो लुधियाना में ही उपलब्ध है। उससे कम में।
agent
146.1s
AMNS's?
AMNS का?
customer
146.7s
Yes, AMNS's.
ये AMNS का।
agent
147.2s
Okay sir. AMNS's is a bit cheaper. AMNS's is always cheaper. It has quality issues.
ठीक है सर। AMNS का थोड़ा सस्ता रहता है। AMNS का सस्ता ही रहता है। Quality issue रहता है उसका।
customer
151.0s
Yes, so you can provide AMNS's, right?
हां, तो AMNS का आप provide करा देते हो ना?
agent
152.9s
Hmm, sir, we do.
हम्म, सर कराते हैं।
customer
153.7s
And Tata's?
और Tata का?
agent
154.2s
Tata's, Tata's?
Tata का, Tata का?
customer
154.8s
We do that as well. But it's not available right now. There's a material issue in the market, sir. The material itself is not available. Tata's...
उसका भी करवाते हैं। But अभी है नहीं ना। Market में material issue है सर। Material ही नहीं मिल रहा। Tata का...
agent
158.2s
Okay, no problem. If suppose, suppose which one is there in Tata? Is it Tata Steel's coil? Or Tata Kosh's?
चलो कोई बात नहीं। अगर मान लो, मान लो Tata में कौन सा होता है? Tata Steel का coil होता है? Tata Kosh का?
customer
160.7s
What?
क्या?
agent
161.1s
In Tata, do you have Tata Steel or Tata Kosh?
Tata में आपके पास Tata Steel होता है या Tata Kosh होता है?
customer
163.4s
Steel.
agent
163.9s
Tata Steel. So what will be its pricing if we need the material?
Tata Steel। तो उसकी क्या pricing रहेगी अगर हमें माल चाहिए हो?
customer
166.4s
Sir, the market right now, that's what I'm saying. I will have to check the rate. There is no stock in the market right now. Tata's production is down right now. Tata is not supplying material to the market at all.
ये सर market अभी, वही तो मैं बोल रहा हूं। मुझे rate check करना पड़ेगा। अभी market में stock ही नहीं है। Tata का अभी production down है। Tata material दे ही नहीं रहा market में।
agent
172.2s
Okay.
customer
172.7s
That's the problem right now. We will discuss when the material is available. So I will have to check the material first.
वो दिक्कत है ना अभी। Discuss होंगे जब material होगा। तो मुझे पहले check करना पड़ेगा material।
agent
175.7s
By the way, is Tata's rate similar to JSW's?
वैसे, वैसे Tata का ये JSW के similar होता है rate?
customer
177.7s
No, mine is one rupee higher.
नहीं, मेरा ऊपर होता है एक रुपया।
agent
178.8s
A little higher?
थोड़ा ऊपर होता है?
customer
179.3s
It depends. It's a one-to-one dependency, sir. It depends, sir.
Depend करता है। One to one depend है सर। Depend है सर।
agent
181.2s
Right now, sir, there is no stock at all, even in Ghaziabad, there is no 0.5 GP.
अभी सर stock तो है ही नहीं पूरा गाजियाबाद में भी 0.5 में है ही नहीं GP का।
customer
184.1s
Okay. Okay.
agent
184.9s
Okay, okay.
ठीक है, ठीक है।
customer
185.5s
So I'll tell you later.
तो बाद में बताता हूं।
agent
186.3s
Okay, sir.