Call 34972178971263182 2026-09-18 · Abdul Ansari · 1:29
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_GP_Coated_Sep26 | Interested | full conversation 17 turns, clean transcript (0% inaudible) | Hindi | 17 | supply_led (campaign_name:medium) |
Audio: clear: Slight background noise typical of a call center environment, but it does not impede transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.49
confidence high · +4/−1
from 9 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent introduced himself and the company but failed to ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent jumped directly to asking for requirements instead of leading with a supply or price hook.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
The agent asked no discovery questions about the customer's business, volume, or current suppliers.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
Summary
The agent spoke with the owner of a solar solutions company. The owner confirmed they have requirements and, despite his team's past purchasing habits, was open to starting a relationship. The call ended with the agent agreeing to send his contact details via WhatsApp for the owner to pass to his purchase department, without any discovery or qualification taking place.
Coaching
You must follow the pitch structure; you skipped the hook and all discovery questions, jumping straight from the intro to asking for business without building any value.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | Yeah, good morning sir. This is Abdul speaking from JSW. The agent introduced himself and the company but failed to ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 | Sir, do you have any requirement right now for HR, CR, GP, GI, GL, something like that? The agent jumped directly to asking for requirements instead of leading with a supply or price hook. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
The agent asked no discovery questions about the customer's business, volume, or current suppliers. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No discovery was done, and consequently no USPs were pitched. |
| SL5 Qualify | 2 | fail | – | 0.0 | Uh, we do have requirements. Although the agent asked if a requirement exists, he failed to capture any details (grade, size, qty) when the customer confirmed they did. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | I am messaging you from my personal number, sir, okay? The next step was only to send a message, with no committed callback time or agreement to send a quote. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.563 | 20.5s | 15.9s | 52.6s | 5.5s | 301.5 | 0 | 8 | 9 | 5 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.3s
Hello.
हेलो।
agent
1.6s
Hello.
हेलो।
customer
2.4s
Yes?
हां जी?
agent
3.1s
Yeah, good morning sir. This is Abdul speaking from JSW.
Yeah, good morning sir. अब्दुल बात कर रहा हूं मैं JSW से।
customer
6.4s
Yes.
हां जी।
agent
7.1s
Uh, am I speaking with Surja Solar Solution LLP?
अह Surja Solar Solution LLP से बात कर रहे हैं?
customer
9.7s
Yes, the company's name has changed now.
हां जी, कंपनी का नाम चेंज हो गया अब।
agent
12.0s
Alright sir, okay okay, no no worries. Sir, do you have any requirement right now for HR, CR, GP, GI, GL, something like that? I had called for that.
ठीक है जी, okay okay, no no worries. Sir, कुछ रिक्वायरमेंट है क्या अभी आपको HR, CR, GP, GI, GL में ऐसा कुछ? उसके लिए फोन किया था।
customer
18.0s
Uh, we do have requirements. I'll uh tell them once. They will... is this your number?
अह रहता तो है। मैं अह एक बारी इनको कह देता हूं। ये आपसे, ये आपका नंबर है?
agent
21.9s
No no sir, this is a company number. That's why a direct line doesn't connect. I am messaging you from my personal number, sir, okay?
नहीं नहीं सर, ये कंपनी का नंबर है। इसलिए डायरेक्ट लाइन नहीं लगता। मैं आपको पर्सनल नंबर से मैसेज कर दे रहा हूं सर, ठीक है?
customer
26.5s
You message from your personal number. I will tell them, the office people. They do have requirements. They don't buy, but okay, let's go. Let's get this started as well.
आप पर्सनल नंबर से मैसेज कर दीजिए। मैं इनको बता दूंगा ऑफिस वाले। इनका तो रहता ही है रिक्वायरमेंट। ये लेते नहीं है बट ठीक है चलिए। करवाते हैं इसको भी शुरू करवाते हैं।
agent
32.6s
Okay sir, I am sending the message. Are you the owner, sir?
ठीक है सर, मैं मैसेज कर दे रहा। आप ओनर हैं सर?
customer
34.8s
Yes.
हां जी।
agent
35.6s
Okay okay. Thank you sir. I have sent you the message, okay? On WhatsApp.
Okay okay. Thank you sir. मैं मैं मैसेज कर दिया आपको, ठीक है? WhatsApp में।
customer
38.8s
Okay. I will hand this over to the purchase person. Okay.
ठीक है। मैं परचेस वाले को ये पकड़ा दूंगा। ठीक है।
agent
41.1s
Okay, thank you.
customer
42.3s
Okay.