Call 34972178964832931 2026-09-17 · dhruv · 1:51
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_GP_Coated_Sep26 | No_requirement | full conversation 20 turns, clean transcript (0% inaudible) | Marathi | 20 | supply_led (campaign_name:medium) |
Audio: noisy: Significant call center background noise is present on the agent's side, but the primary speakers are mostly clear.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: wrong_product
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.17
confidence high · +13/−4
from 19 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
rejection
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent did not ask for permission to speak, jumping directly into a question about requirements.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
Agent did not provide a supply or price hook, instead opening with a direct qualification question.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked as the customer immediately clarified they were not a steel user.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
did well
Qualify
Uh sir, is there any requirement currently in HR CR?
Summary
The agent contacted a lead who turned out to be a supplier of biomass fuel, not a user of steel. The agent asked about a requirement for HR/CR, and the customer clarified the business mismatch. The call ended politely after the agent offered to pass the customer's details to the relevant internal team.
Coaching
Always open the call by asking for permission to speak and then deliver the supply-led hook before asking if they have a requirement.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
Agent did not ask for permission to speak, jumping directly into a question about requirements. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent did not provide a supply or price hook, instead opening with a direct qualification question. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked as the customer immediately clarified they were not a steel user. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
The call did not progress to the pitch stage as the lead was disqualified early. |
| SL5 Qualify | 2 | pass | – | 2.0 | Uh sir, is there any requirement currently in HR CR? Agent successfully executed the intent of this step by asking if a current requirement existed. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
No sales-related next step was established; the call ended after the lead was disqualified. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.405 | 15.0s | 22.0s | 74.0s | 3.6s | 288.0 | 0 | 10 | 10 | 1 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
15.9s
Hello.
हॅलो.
agent
17.6s
Hello.
हॅलो.
agent
18.2s
Uh sir, I'm calling from JSW One.
अं सर JSW One मधून बोलतोय मी.
customer
19.8s
From where?
कुठून?
agent
20.4s
Sir, I'm calling from JSW One, Jindal Steel Works Mumbai.
सर मी JSW One मधून बोलतोय, Jindal Steel Works Mumbai.
customer
23.1s
Yes sir, tell me.
हा सर बोला ना.
agent
24.3s
Uh sir, is there any requirement currently in HR CR?
अं सर काही आहे सध्या requirement HR CR मध्ये?
customer
27.2s
Uh no. Actually you... do you... do you want to sell or are you searching for something?
अं नाही. Actually तुम्ही तुम्हाला तुम्हाला sell करायचंय का तुम्ही search करताय काही गोष्ट?
agent
31.3s
No no, I am selling, sir. I am calling from JSW One MSME Jindal Steel Works' head office.
नाही नाही मी sell करतोय सर. मी JSW One MSME Jindal Steel Works च्या head office मधून बोलतोय.
customer
35.4s
Okay okay. No sir, there is no requirement right now. But I supply biomass pellets and briquettes to industries. Like JSW and all, those industries need boilers, right, I supply for that.
Okay okay. नाही सर आता काही requirement नाहीये. पण मी biomass pellets आणि briquettes supply करतो industries ला. Like JSW वगैरे, त्या industries ला boilers लागतात ना, त्याच्यासाठी मी supply करतो.
agent
43.2s
Okay.
customer
45.3s
So I guess you must have received some wrong information.
So I guess काहीतरी चुकीची information आली असेल तुम्हाला.
agent
48.0s
No problem.
काय हरकत नाही.
customer
49.8s
Yes, it's fine.
हा चालेल.
customer
50.3s
If you have any requirement related to this, about biomass fuel, then you can surely let me know.
तुम्हाला काही requirement असेल या related, biomass fuel बद्दल, तर मग मला नक्की सुचवू शकता तुम्ही.
agent
54.0s
I... I will forward your number to the plant team. If they require something, they'll let you know.
मी मी plant team ला तुमचा number forward करतो. If they require something, they'll let you know.
customer
57.6s
Okay okay, okay sir.
agent
58.9s
Perfect. Thank you.
customer
60.4s
Okay, thank you.
agent
61.6s
Thank you.