Call 34972178964771751 2026-09-17 · dhruv · 0:40
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_GP_Coated_Sep26 | No_requirement | full conversation 6 turns, clean transcript (0% inaudible) | Gujarati | 6 | supply_led (campaign_name:medium) |
Audio: noisy: Significant background noise from another conversation or call center environment is present throughout the recording.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: unknown
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.17
confidence high · +0/−0
from 0 hits
0.7*prior (damped - label alone is weak)
0.7*prior (damped - label alone is weak)
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent confirmed the company name but did not introduce JSW One or ask for permission to speak before the call ended.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The call ended before any hook could be delivered.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
Summary
The agent confirmed the company name and began to introduce JSW, but the call ended abruptly after only a few seconds. No business information was exchanged or needs discovered.
Coaching
The call was too short to assess performance, but always aim to complete the full opening: greet, state your name and company, and ask for permission to speak.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
Agent confirmed the company name but did not introduce JSW One or ask for permission to speak before the call ended. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The call ended before any hook could be delivered. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched as the call was too short. |
| SL5 Qualify | 2 | fail | – | 0.0 |
The call ended before any qualification could be attempted. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
The call ended abruptly with no closure or next step. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.559 | 1.9s | 1.5s | 36.6s | 0.7s | too short | 0 | 3 | 3 | 1 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.6s
Hello
હેલો
agent
2.2s
Hello
હેલો
customer
2.9s
Yes, speak.
હા બોલો
agent
3.4s
Mehsana Enterprises?
મેહસાણા એન્ટરપ્રાઇઝિસ?
customer
4.4s
Yes, speak sir.
હા બોલીએ સર
agent
5.8s
Sir, JSW
સર JSW