Call 34972178964710411 2026-09-17 · Abdul Ansari · 0:58
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_GP_Coated_Sep26 | General Enquiry | full conversation 11 turns, clean transcript (0% inaudible) | Hindi | 11 | supply_led (campaign_name:medium) |
Audio: clear: Some background noise on the agent's side, but the conversation is clear.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
2
/4 flags
segment: wrong_product
material: pipes
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.20
confidence high · +1/−0
from 2 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent did not ask for permission to speak, instead jumping directly to asking for a requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent did not deliver a supply or price hook, instead opening with a generic discovery question.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
The agent did not ask any of the required discovery questions; the customer took control of the conversation.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
objection
The customer raised 1 objection
you did not answer:
price
your rates are very high, that's why we could never do business.
Summary
The customer first inquired about pipes, which the agent confirmed they do not supply. The customer then raised a price objection based on past experience. The agent attempted to counter the objection by mentioning a lower rate after onboarding, but failed to secure a specific requirement or next step before the customer ended the call.
Coaching
You must follow the call structure: start with the opener to get permission, then deliver the supply hook before asking for the customer's requirement.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
The agent did not ask for permission to speak, instead jumping directly to asking for a requirement. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The agent did not deliver a supply or price hook, instead opening with a generic discovery question. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
The agent did not ask any of the required discovery questions; the customer took control of the conversation. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched; the conversation did not progress to the pitch stage. |
| SL5 Qualify | 2 | fail | – | 0.0 |
The agent did not capture any details of a specific requirement (grade, size, quantity). |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
The call ended with the customer's vague promise to call back; the agent did not set a specific next step. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| price | mishandled | your rates are very high, that's why we could never do business. |
No sir, it's not like that, sir. The rate is not too high. Actually, for the first time onboarding, it takes a little. The market rate, once you are onboarded on my system, the rate becomes a little lower, sir. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.689 | 15.1s | 6.8s | 36.1s | 7.0s | 373.5 | 0 | 5 | 6 | 1 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.4s
Hello.
agent
2.9s
Hello.
customer
3.8s
Yes.
हाँ जी।
agent
4.2s
Hello. Sir, greetings. This is Abdul speaking, sir, from JSW One.
हेलो। सर, नमस्कार। अब्दुल बात कर रहा हूं सर, JSW One से।
customer
7.4s
Yes.
हाँ जी।
agent
8.0s
Sir, do you have any requirement in steel?
सर जी, कुछ रिक्वायरमेंट है क्या स्टील में?
customer
10.5s
Do you make pipes, pipes?
पाइप बनाते हैं आप पाइप?
agent
11.7s
Sir, we don't make pipes, sir. We can get it done in HR plate, HR, CR, GP, GI, in all these.
सर, पाइप तो नहीं बनाते सर। HR प्लेट में, HR, CR, GP, GI, इस सब में करा सकते हैं।
customer
15.9s
Man, requirements do come, but your rates are very high, that's why we could never do business.
यार, रिक्वायरमेंट आती है लेकिन आपके ना रेट बड़े हाई होते हैं इसलिए कभी काम हो नहीं पाया।
agent
19.2s
No sir, it's not like that, sir. The rate is not too high. Actually, for the first time onboarding, it takes a little. The market rate, once you are onboarded on my system, the rate becomes a little lower, sir. It's not a big issue. It takes a little time to get onboarded.
नहीं सर, ऐसी बात नहीं है सर। रेट ज्यादा हाई नहीं होता है। एक्चुअली फर्स्ट टाइम ऑनबोर्ड करने के लिए थोड़ा लगता है। मार्केट का रेट, एक बार आप ऑनबोर्ड हो जाएंगे ना मेरे सिस्टम पे, तो थोड़ा रेट कम हो जाता है सर। ज्यादा इशू नहीं है। ऑनबोर्ड होने के लिए थोड़ा टाइम लगता है।
customer
26.2s
If there is any requirement, I will let you know, okay?
कोई रिक्वायरमेंट होगी तो बताऊंगा, ठीक है?