Call 34972178964708591 2026-09-17 · dhruv · 0:53
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_GP_Coated_Sep26 | No_requirement | full conversation 12 turns, clean transcript (0% inaudible) | Hindi | 12 | supply_led (campaign_name:medium) |
Audio: noisy: Significant call center background noise on the agent's side, but the main conversation is clear.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.30
confidence high · +0/−1
from 2 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent did not ask for permission to speak or attempt to schedule a callback when the customer stated it was a bad time.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent did not deliver a hook, instead jumping directly to a qualification question.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked as the call was cut short by the customer.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
did well
Qualify
Uh sir, do you have any requirement?
Summary
The agent introduced JSW to a contact at 'Prasad Steel'. The customer immediately stated they were busy at a function and had no requirement, then ended the call. The agent did not attempt to schedule a callback for a more convenient time.
Coaching
When a customer tells you it's a bad time, you must ask for a better time to call back instead of just accepting the disconnection.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
Agent did not ask for permission to speak or attempt to schedule a callback when the customer stated it was a bad time. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The agent did not deliver a hook, instead jumping directly to a qualification question. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked as the call was cut short by the customer. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
The call ended before any USPs could be pitched. |
| SL5 Qualify | 2 | pass | – | 2.0 | Uh sir, do you have any requirement? The agent successfully asked if the customer had a current requirement. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
The agent did not propose a next step or ask for a better time to call back when the customer ended the conversation. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.476 | 6.0s | 6.6s | 40.4s | 1.9s | 260.0 | 0 | 5 | 7 | 1 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
2.6s
Hello.
agent
3.7s
Hello.
customer
4.6s
Hello, who?
Hello, कौन?
customer
6.1s
Prasad Steel speaking.
प्रसाद स्टील बोल रहा।
customer
8.1s
Who was speaking?
कौन बोल रहे थे?
agent
9.5s
Sir, I am calling from JSW, Jindal Steel.
सर JSW से बात कर रहा हूं, जिंदल स्टील।
customer
11.8s
From where?
कहां से?
agent
12.8s
I am calling from JSW.
JSW से बात कर रहा हूं।
customer
15.0s
Yes, tell me.
बोलिए ना।
agent
15.8s
Uh sir, do you have any requirement?
अह सर, कुछ requirement है क्या?
customer
18.0s
No, not right now. I am out at a function. I'll hang up.
नहीं, अभी नहीं है। मैं बाहर हूं फंक्शन में। रखता हूं।
agent
20.8s
Okay okay okay okay okay.
ठीक ठीक ठीक ठीक ठीक।