Call 34972178964708241 2026-09-17 · sudeeps · 2:08
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_GP_Coated_Sep26 | No_requirement | full conversation 27 turns, clean transcript (0% inaudible) | Hindi | 27 | supply_led (campaign_name:medium) |
Audio: clear: Slight background chatter on the agent's side, but it doesn't impede transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.26
confidence high · +4/−0
from 10 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Hook (supply/price signal)
Agent did not provide a supply or price hook, instead giving historical context about past inquiries and registration.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
Agent asked no discovery questions about the customer's business, material needs, volume, or suppliers.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
−2.0 pts
Qualify
Agent did not actively ask if a requirement exists, instead passively telling the customer to get in touch 'if there is any requirement'.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, this requirement you had put in on the 15th-16th, have you purchased all this or have you put it on hold?
habit You did 81% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Opener & permission
Uh Sudeep here from JSW One MSME. ... Mr. Zafar from Techcom Precision?
Summary
Agent contacted Techcom Precision and found the original contact was unavailable. He spoke with a new contact, Amrita, who handles procurement. The agent provided context on the company's past registration and inquiries, then sent his contact number and asked her to reach out if a need arises. The call ended without any discovery or qualification.
Coaching
After finding the right contact, you immediately ended the call. You must attempt discovery on every call to uncover potential needs instead of placing the burden on the customer to call back.
Missed:
SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | pass | – | 2.0 | Uh Sudeep here from JSW One MSME. ... Mr. Zafar from Techcom Precision? Agent successfully identified himself, the company, and the customer, and received implicit permission to proceed when the customer said 'Okay, tell me sir.' |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent did not provide a supply or price hook, instead giving historical context about past inquiries and registration. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
Agent asked no discovery questions about the customer's business, material needs, volume, or suppliers. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched as no discovery was conducted to make them relevant. |
| SL5 Qualify | 2 | fail | – | 0.0 |
Agent did not actively ask if a requirement exists, instead passively telling the customer to get in touch 'if there is any requirement'. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | I will forward my official number to you on WhatsApp. No committed next step was established; sending a number and asking the customer to call back is not a specific, agent-owned action. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.806 heavy | 36.9s | 8.9s | 82.2s | 12.9s | 305.7 | 0 | 15 | 12 | 8 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.5s
Hello?
agent
3.1s
Hello?
customer
3.9s
Hello?
agent
4.7s
Yes.
हां जी।
agent
5.1s
Mr. Zafar from Techcom Precision?
customer
7.4s
Uh yes sir.
agent
8.7s
Uh Sudeep here from JSW One MSME.
customer
10.9s
Okay, tell me sir.
Okay, बोलिए सर।
agent
12.0s
This company of yours was registered on our portal, for the Pune location. Regarding steel procurement for
ये आपकी कंपनी रजिस्टर्ड हुई थी पोर्टल पर हमारे, पुणे लोकेशन के लिए। स्टील प्रोक्योरमेंट को लेके फॉर
customer
16.5s
When?
कभी?
agent
17.9s
Can I speak with Mr. Zafar?
ये ज़ाफर जी से बात हो सकती है क्या मेरी?
customer
19.9s
Uh sir, he is not in the company right now.
अ सर अभी वो नहीं है कंपनी में।
agent
21.9s
Oh, he is not in the company right now. So do you handle procurement now?
अच्छा वो नहीं है अभी कंपनी में। तो अभी आप प्रोक्योरमेंट देखते हो?
customer
24.4s
Yes.
हां।
agent
25.2s
Okay. What is your name, madam?
Okay. आपका नाम क्या है मैडम?
customer
26.5s
Amrita.
अमृता।
agent
27.2s
Sorry?
customer
27.8s
Amrita, Amrita.
अमृता, अमृता।
agent
28.9s
Amrita ma'am. Okay. Amrita ma'am, actually this company of ours, JSW One MSME, from this company's portal, we supply steel.
अमृता मैम। Okay. अमृता मैम, actually ये जो कंपनी है हमारी JSW One MSME, ये कंपनी से हम पोर्टल से हम स्टील सप्लाई करते हैं।
agent
33.4s
So initially we were in touch with Mr. Zafar Gaadiwale. And in the system, already, let's say, an inquiry has been made four to five times. But unfortunately there was no order placed from your end.
So initially we were in touch with Mr. Zafar Gaadiwale. और सिस्टम में ऑलरेडी एक पकड़ के चलो चार से पांच बार इंक्वायरी बनी है। But unfortunately there was no order placed from your end.
agent
39.0s
And your company's registration was done in 2024, in the month of October.
और आपका कंपनी का रजिस्ट्रेशन हुआ था 2024 में, अक्टूबर महीने में।
customer
42.1s
Okay.
agent
43.1s
Okay? So please discuss with your team once, Amrita ma'am, and if there is any requirement, please connect with me. I will forward my official number to you on WhatsApp.
Okay? तो एक बार प्लीज अपने टीम के साथ डिस्कस कीजिए आप अमृता मैम और कुछ रिक्वायरमेंट हो तो प्लीज कनेक्ट विथ मी। मैं आपको WhatsApp पे मेरा ऑफिशियल नंबर फॉरवर्ड कर दूंगा।
customer
48.0s
Okay sir, I will let you know.
Okay sir, मैं आपको बताती हूं।
agent
49.5s
Okay. Don't call on this number, this is a system number, the call won't connect. The number I am WhatsApping you, that is my active number, okay?
ठीक है। ये नंबर पे कॉल मत कीजिए, ये सिस्टम का नंबर है, इसपे कॉल नहीं लगेगा। मैं आपको जो WhatsApp कर रहा हूं ना, वो नंबर मेरा एक्टिव नंबर है, okay?
customer
54.3s
Oh, okay sir.
अच्छा, ठीक है सर।
agent
55.4s
Okay, thank you.
ठीक, thank you.