34972178964509371 · Call

Call 34972178964509371 2026-09-17 · Abdul Ansari · 3:19

Campaign	Disposition	Could we hear it?	Language	Turns	Pitch type
IS_MFG_CR_GI_GP_Coated_Sep26	Wrap up time exceeded :0	full conversation 56 turns, clean transcript (0% inaudible)	Hindi	56	supply_led (campaign_name:medium)

Audio: clear: There is some background chatter on the agent's side, but it does not significantly affect transcription.

The four signals separate columns, separate owners

1 · Pitch adherence

the REP

5.0/10

short or unclear

USP relevance: matched

2 · Customer quality

the LEAD we handed over

0 /4 flags

clean lead

3 · Supply

out_of_stock

Right now sir, you won't even get a vehicle because the plant is overbooked.

4 · Sentiment

the CUSTOMER

+0.48

confidence high · +10/−0 from 9 hits
0.6*lexical + 0.4*prior

What to do differently next time biggest points lost first · the quotes are from real calls

−2.0 pts Hook (supply/price signal) Agent did not lead with a supply or price hook; instead, he went straight into asking for a requirement.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.

−2.0 pts Qualify The customer was ready to provide the requirement details on the call, but the agent deflected and asked the customer to send them via WhatsApp instead of capturing them.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: Yes, this requirement you had put in on the 15th-16th, have you purchased all this or have you put it on hold?

−1.0 pts Discovery (6 Qs) Agent discovered what the customer manufactures ('almirahs') and who they buy from ('Kanpur distributor', 'Tata') but did not ask about monthly tonnage, JSW share, or payment terms.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: Okay, so what do you manufacture, sir, by the way?

did well

Opener & permission

Sir, this is Abdul speaking. I am calling from JSW One head office, Mumbai.

Pitch (2-3 USPs)

The benefit you'll get is... from the second transaction, I will get you a benefit of one or two rupees.

Summary

The customer, an almirah manufacturer, confirmed an immediate requirement for approximately 100 tons of CR coil and is actively comparing prices with Tata and local distributors. The agent informed the customer that full truckloads are unavailable as the plant is overbooked but smaller quantities can be supplied from Ghaziabad. The call ended with an agreement for the customer to send specifications via WhatsApp, after which the agent will provide an all-inclusive rate.

Coaching

When a customer is ready to give you their requirement on the call, capture it immediately instead of asking them to send it on WhatsApp.

Missed: SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL5 Qualify

Module 1 — step by step every result carries its evidence quote

Step	Wt	Result	Qs	Earned	Evidence from the transcript
SL1 Opener & permission	2	pass	–	2.0	Sir, this is Abdul speaking. I am calling from JSW One head office, Mumbai. Agent identified himself, the company, and used the customer's name, and the customer engaged immediately.
SL2 Hook (supply/price signal)	2	fail	–	0.0	Sir, do you have any requirement for HR CR? I had called for that. Agent did not lead with a supply or price hook; instead, he went straight into asking for a requirement.
SL3 Discovery (6 Qs)	2	partial	3	1.0	We work with almirahs. Agent discovered what the customer manufactures ('almirahs') and who they buy from ('Kanpur distributor', 'Tata') but did not ask about monthly tonnage, JSW share, or payment terms.
SL4 Pitch (2-3 USPs)	1	pass	–	1.0	The benefit you'll get is... from the second transaction, I will get you a benefit of one or two rupees. In response to the customer's direct question 'What benefit will I get?', the agent pitched a relevant price-based USP.
SL5 Qualify	2	fail	–	0.0	You message me on WhatsApp the thickness, width and length, okay? And quantity, you message me, I will give you the rate, sir, okay? The customer was ready to provide the requirement details on the call, but the agent deflected and asked the customer to send them via WhatsApp instead of capturing them.
SL6 Closure with next step	1	pass	–	1.0	you message me, I will give you the rate, sir, okay? Agent established a clear next step of providing a rate after the customer sends details on WhatsApp, which the customer agreed to.

Objections supplementary — never inside the /10

Type	State	Customer said	Rep replied
price	handled	And will the freight be separate?	Sir, the rate that I will give you, I will give the rate inclusive of freight, okay?

Conversation mechanics measured from turn timings, not judged by the LLM

Talk ratio	Agent talk	Customer talk	Dead air	Longest monologue	WPM	Interrupts	Agent turns	Cust turns	Q marks
0.578	53.4s	39.0s	106.6s	7.6s	379.8	0	28	28	21

Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)

customer

5.3s

Hello

हेलो

agent

6.6s

Hello

हेलो

customer

7.5s

Yes.

हां जी।

agent

8.0s

Uh good evening sir. Am I speaking with Jikal Miraj?

अह गुड इवनिंग सर। जीकल मिराज से बात कर रहे हैं?

customer

10.3s

Yes.

जी।

agent

11.0s

Sir, this is Abdul speaking. I am calling from JSW One head office, Mumbai.

सर अब्दुल बात कर रहा हूं मैं। JSW One हेड ऑफिस मुंबई से बात कर रहा हूं मैं।

customer

14.1s

From where, sir?

कहां से सर?

agent

14.9s

JSW, JSW Mumbai head office.

JSW, JSW मुंबई हेड ऑफिस।

customer

17.0s

Yes, yes.

जी जी।

agent

17.7s

Sir, do you have any requirement for HR CR? I had called for that.

सर जी कुछ रिक्वायरमेंट है क्या आपको HR CR में? उसके लिए फोन किया था मैंने।

customer

20.6s

CR, we use it for CR.

CR, CR के लिए यूज़ करते हैं हम लोग।

agent

22.5s

You use it for CR?

CR के लिए यूज़ करते हैं?

customer

23.6s

Yes.

जी।

agent

24.2s

So is there any new requirement going on for CR, sir? Are you thinking of purchasing?

तो अभी कुछ नया रिक्वायरमेंट चल रहा है क्या सर CR में? परचेस करने का सोच रहे हैं आप?

customer

26.3s

There is a requirement from time to time. We work with almirahs.

टाइम टाइम पे रिक्वायरमेंट रहता है। अलमीरा का काम है अपना।

agent

29.1s

Yes yes, I understood. So are you thinking of purchasing something now? Whose material do you buy now?

जी जी, समझ गया। तो अभी कुछ परचेस के लिए सोच रहे हैं आप? अभी आप किसका माल लेते हैं?

customer

31.8s

Right now we...

अभी हम...

agent

32.2s

Whose material do you buy now?

अभी आप किसका माल लेते हैं?

customer

33.0s

There is a Kanpur distributor here, we buy from there.

इधर कानपुर डिस्ट्रीब्यूटर है, वहां से लेते हैं।

agent

35.0s

You buy from the Kanpur distributor?

कानपुर के डिस्ट्रीब्यूटर से आप लेते हैं?

customer

36.2s

Hmm.

हम्म।

agent

36.8s

You take it directly from JSW, sir, okay? You will get a benefit.

आप डायरेक्ट सर JSW से लीजिए, ठीक है? आपको बेनिफिट मिलेगा।

customer

39.4s

What benefit will I get, sir?

क्या सर बेनिफिट मिलेगा आपने?

agent

40.8s

What sir?

क्या सर?

customer

41.5s

What benefit will I get?

क्या बेनिफिट मिलेगा?

agent

42.5s

The benefit you'll get is, not in the beginning, in the second, first transaction, after getting on-boarded on my system, from the second transaction, I will get you a benefit of one or two rupees. You don't get that much benefit in the first transaction, sir. After getting on-boarded.

बेनिफिट यह मिलेगा, स्टार्टिंग में तो नहीं मिलेगा, सेकंड फर्स्ट ट्रांजैक्शन में, ऑन-बोर्ड हो जाने के बाद मेरे सिस्टम पे, सेकंड ट्रांजैक्शन से आपको मतलब एक रुपए दो रुपए का बेनिफिट दिला दूंगा। फर्स्ट ट्रांजैक्शन में उतना बेनिफिट नहीं मिलता सर। ऑन-बोर्ड हो जाने के बाद।

customer

50.0s

Okay, like for now, if we want to take a full vehicle,

अच्छा जैसे अभी का, अगर हम पूरी गाड़ी लेना चाहें,

agent

52.2s

How much?

कितना?

customer

52.7s

then how many, how many tons will the vehicle be?

तो कितने, कितने टन की गाड़ी आएगी?

agent

54.6s

A 40-ton vehicle will come. Right now sir, you won't even get a vehicle because the plant is overbooked. Right now you won't get a vehicle or anything. For now, you take five tons, ten tons, okay? When the material is available in the plant, we will give you one vehicle.

चालीस टन की गाड़ी आएगी। अभी सर गाड़ी मिलेगा भी नहीं बिकॉज़ अभी प्लांट ओवरबुक्ड है। अभी तो गाड़ी वगेरह मिलेगा भी नहीं। अभी आप पांच टन, दस टन लीजिए, ठीक है? गाड़ी जब प्लांट में मटेरियल अवेलेबल हो, आपको एक गाड़ी दे देंगे हम।

customer

61.1s

No, but how will five or ten tons come from Mumbai?

नहीं तो पांच दस टन मुंबई से कैसे आएगी?

agent

62.9s

No no, the material will go from Ghaziabad itself, sir. I sit in Mumbai. The material will go from Ghaziabad itself.

नहीं नहीं, गाजियाबाद से ही माल जाएगा सर। मैं मुंबई बैठता हूं। माल जाएगा गाजियाबाद से ही।

customer

66.1s

It will go from Ghaziabad.

गाजियाबाद से जाएगा।

agent

67.2s

Yes.

जी।

customer

67.8s

So what is the current rate? For four five?

तो क्या रेट अभी चल रहा है? फोर फाइव का?

agent

69.8s

Actually, I will have to get the rate from the team now, okay?

रेट एक्चुअली मुझे लेना पड़ेगा अभी टीम से, ठीक है?

customer

72.0s

So you get the rate for three. And update me, then I will place the order because we are going to buy in bulk now.

तो आप तीन का रेट ले लीजिए। और मुझे अपडेट कर दीजिए तो मैं ऑर्डर लगा दूं क्योंकि अभी हम बल्क में खरीदने जा रहे हैं।

agent

76.4s

Oh, so you are going to buy as well?

अच्छा, तो खरीदने भी जा रहे हैं?

customer

77.7s

Right now we are going to do about a hundred tons.

अभी हम सौ टन का मतलब करने जा रहे हैं।

agent

79.7s

Okay, okay.

अच्छा अच्छा।

customer

80.5s

Yes yes. So just nearby

जी जी। तो अभी पास में ही

agent

81.2s

I'll message you

मैं आपको मैसेज

customer

81.9s

Just spoke to the Tata people in Kanpur.

अभी टाटा वालों से बात करी कानपुर में।

agent

83.9s

Hmm.

हम्म।

customer

84.2s

Yes. And spoke to the JSW people.

जी। और JSW वालों से बात करी।

agent

85.9s

You spoke to the JSW people in Kanpur?

कानपुर में JSW वालों से बात किए?

customer

87.5s

You have called now, so that's a good thing because you called first. You also tell us this rate once. And will the freight be separate?

आपने अभी कॉल किया है तो यह अच्छी बात है क्योंकि पहले कॉल किया। एक बार आप भी यह रेट हमें बता दीजिए। और भाड़े का अलग रहेगा?

agent

93.6s

Sir, the rate that I will give you, I will give the rate inclusive of freight, okay?

सर मैं आपको जो रेट दूंगा ना, तो भाड़े सहित में रेट दूंगा, ठीक है?

customer

96.1s

Hmm.

हम्म।

agent

96.8s

So once you sir, I will

तो एक बार आप मुझे सर मैं आपको

customer

97.7s

You note down for us four five, twelve hundred fifty, two thousand thirty.

आप हमें फोर फाइव, बारह सौ पचास, दो हजार तीस, नोट डाउन कर लीजिए।

agent

101.4s

Sir, one minute. I have WhatsApped you from my personal number, sir, on WhatsApp, okay? You message me on WhatsApp the thickness, width and length, okay? And quantity, you message me, I will give you the rate, sir, okay?

सर एक मिनट। मैं आपको पर्सनल नंबर से WhatsApp कर दिया हूं सर WhatsApp, ठीक है? आप मुझे WhatsApp में थिकनेस, विड्थ एंड लेंथ, ठीक है? एंड क्वांटिटी, मेरे को आप मैसेज कर दीजिए, मैं आपको सर रेट दे देता हूं, ठीक है?

customer

109.4s

Yes.

हां।

agent

110.0s

Okay, right?

ठीक है ना?

customer

111.2s

Okay sir, you send it.

ठीक है सर, भेज दीजिए आप।

agent

112.5s

Okay.

ठीक है।