Call 34972178964344651 2026-09-17 · Sajal Bhaskar · 1:04
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_GP_Coated_Sep26 | General Enquiry | full conversation 14 turns, clean transcript (0% inaudible) | Hindi | 14 | supply_led (campaign_name:medium) |
Audio: clear: Slight background noise (a child's voice) on the customer's side, but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.43
confidence high · +0/−5
from 7 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent did not ask for permission to speak, jumping directly from the introduction to a question about requirements.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent did not provide a hook; instead, they immediately asked if the customer had a requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked as the call was terminated after identifying the contact person was incorrect.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
did well
Qualify
Sir, is there any requirement now in Respin Titus?
Summary
The agent contacted a person named Rajat regarding the company Respin Titus. The customer informed the agent that he no longer works there and that Kundan ji is the current contact. The call ended after the agent acknowledged this information.
Coaching
Always start your calls by asking for permission to speak before jumping into questions; this builds rapport and makes the customer more receptive.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
The agent did not ask for permission to speak, jumping directly from the introduction to a question about requirements. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The agent did not provide a hook; instead, they immediately asked if the customer had a requirement. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked as the call was terminated after identifying the contact person was incorrect. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
The call did not progress to the point where a product pitch could be made. |
| SL5 Qualify | 2 | pass | – | 2.0 | Sir, is there any requirement now in Respin Titus? The agent successfully asked if a current requirement exists, which is the primary action for this step. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | Okay okay. The call ended abruptly after confirming the new contact person's name; no explicit next step was committed. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.533 | 12.1s | 10.6s | 41.3s | 3.5s | 243.0 | 0 | 7 | 7 | 5 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.9s
Hello?
हेलो?
agent
1.9s
Hello, am I speaking with Rajat ji?
हेलो रजत जी बात कर रहे हैं?
customer
3.7s
Yes, speaking.
जी बोल रहा हूं।
agent
4.6s
I was calling from JSW One, hello.
JSW One से बात कर रहा था, नमस्कार।
customer
7.3s
Hello.
नमस्कार जी।
agent
8.8s
Sir, is there any requirement now in Respin Titus?
सर, कोई requirement है अभी Respin Titus में?
customer
11.8s
Where?
कहां पे?
agent
12.3s
Is there any requirement in Respin Titus? You were registered for a long time.
Respin Titus में कोई requirement है? काफी टाइम से registered था आपका।
customer
16.2s
No no sir, I am not working there right now, I have left that job.
नहीं नहीं सर, अभी तो वहां पे कर नहीं रहा हूं अभी, वहां छोड़ दिया मैंने job.
agent
20.1s
Yes?
हां जी?
customer
20.8s
No no sir, I don't have any update from there because I am not working there right now.
नहीं नहीं सर, वहां का मेरेको अभी कुछ update नहीं है because वहां job नहीं कर रहा हूं अभी।
agent
25.0s
Okay, so does that mean Kundan ji is there?
अच्छा, तो मतलब के कुंदन जी हैं क्या?
customer
27.0s
Kundan ji is there right now.
कुंदन जी हैं अभी वहां पे।
agent
29.0s
Okay okay.