Call 34972178964196443 2026-09-17 · Sajal Bhaskar · 1:03
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_GP_Coated_Sep26 | General Enquiry | full conversation 13 turns, clean transcript (0% inaudible) | Hindi | 13 | supply_led (campaign_name:medium) |
Audio: clear: Some background chatter typical of a call center environment, but the main speakers are clear.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
5.0/10
short or unclear
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.41
confidence high · +8/−1
from 6 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Hook (supply/price signal)
Agent did not provide a hook; instead, they immediately asked if the customer had an order.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
Agent did not ask any discovery questions about the customer's business, manufacturing, or procurement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
−1.0 pts
Pitch (2-3 USPs)
No discovery was done, and consequently, no USPs were pitched.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: ...so that the distributors don't have a monopoly. They can increase the price anytime, they can't give it to you at a higher price in the future. There should be control in the market.
did well
Opener & permission
Hello. Am I speaking with Laksh ji from AC Steel? ... I was calling from JSW One, hello.
Qualify
I just wanted to know if you have any order to place right now?
Summary
The agent contacted a registered customer to check for an immediate requirement. The customer confirmed they had already made a purchase and had no current need. The agent successfully scheduled a follow-up call for the following Tuesday to discuss future requirements.
Coaching
You did well to secure a specific callback time, but open your next call with a compelling hook and ask discovery questions before asking for the order.
Missed:
SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs)
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | pass | – | 2.0 | Hello. Am I speaking with Laksh ji from AC Steel? ... I was calling from JSW One, hello. Agent greeted, used the customer and company name, and identified JSW One, gaining implicit permission to proceed. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent did not provide a hook; instead, they immediately asked if the customer had an order. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
Agent did not ask any discovery questions about the customer's business, manufacturing, or procurement. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No discovery was done, and consequently, no USPs were pitched. |
| SL5 Qualify | 2 | pass | – | 2.0 | I just wanted to know if you have any order to place right now? Agent successfully qualified for a current requirement, and upon learning there was none, asked about future purchasing plans. |
| SL6 Closure with next step | 1 | pass | – | 1.0 | So I will call once next week on Monday, okay? ... Yes yes, Monday... call on Tuesday. Okay. Agent proposed a specific next step and confirmed an agreed-upon callback time with the customer. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.518 | 15.8s | 14.7s | 32.5s | 5.1s | 243.0 | 0 | 6 | 7 | 4 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.9s
Hello.
हेलो।
agent
2.7s
Hello. Am I speaking with Laksh ji from AC Steel?
हेलो। लक्ष जी बात कर रहे हैं ए सी स्टील से?
customer
6.0s
Yes, tell me sir.
हाँ बोलिए सर।
agent
6.8s
I was calling from JSW One, hello.
जे एस डब्ल्यू वन से बात कर रहा था, नमस्कार।
customer
9.4s
Yes brother, tell me.
हाँ भाई बोलिए ना।
agent
10.4s
Sir, your account has been registered for a long time, so I just wanted to know if you have any order to place right now?
आपका सर काफी टाइम से अकाउंट रजिस्टर्ड है, तो थोड़ा मतलब जानना था अभी कुछ है ऑर्डर करने का?
customer
15.6s
No sir, not right now. I have already made the purchase. Not right now. If there is anything, I will contact you, sir.
नहीं सर अभी तो नहीं है। परचेस परचेस मैंने कर लिया है। अभी तो नहीं है। कुछ भी रहेगा तो मैं कांटेक्ट करता हूं आपको सर।
agent
21.0s
So when is the next purchasing being planned, sir?
तो अभी नेक्स्ट परचेसिंग कब प्लान हो रहा है सर?
customer
23.4s
Next... next... what is it now? Yes, next... today is the 17th. I will call next week, sir.
नेक्स्ट... नेक्स्ट... अभी क्या चल रहा है ये? हां, नेक्स्ट... आज सत्रह तारीख हो गई। नेक्स्ट वीक में करूंगा सर मैं फोन।
agent
28.9s
So I will call once next week on Monday, okay?
तो नेक्स्ट वीक एक बार कॉल करता हूं मैं मंडे में, ठीक है?
customer
31.5s
Yes yes, Monday... call on Tuesday. Okay.
हाँ हाँ, मंडे, ट्यूसडे में करिए। ओके।
agent
33.8s
Yes yes. Okay.
जी जी। ओके।
customer
35.0s
Hmm.
हम्म।