Call 34972178964194621 2026-09-17 · Abdul Ansari · 1:53
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_GP_Coated_Sep26 | General Enquiry | full conversation 27 turns, clean transcript (0% inaudible) | Hindi | 27 | supply_led (campaign_name:medium) |
Audio: clear: Some background chatter is audible on the agent's side but it does not interfere with the main conversation.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
out_of_stock
Customer required 0.5mm CR2, which agent confirmed was not in stock.
4 · Sentiment
the CUSTOMER
-0.24
confidence high · +3/−8
from 14 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent did not ask for permission to speak, which is a required part of the opener.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent did not lead with a supply or price hook; instead, he immediately asked for a requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
The agent asked no discovery questions about the customer's business, manufacturing process, or procurement habits.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
objection
The customer raised 2 objections
you did not answer:
incumbent_supplier price
So it works out better for us with our regular suppliers.
plus your rates don't match.
did well
Qualify
Do you have any live requirement right now, sir?
Summary
The agent contacted a manufacturing customer who had prior negative experiences with JSW One regarding price and availability. The agent did not follow the pitch structure, skipping discovery. The customer stated a requirement for 0.5mm CR2, which the agent confirmed was out of stock, reinforcing the customer's initial complaint. The call ended without any resolution or firm next step.
Coaching
When a customer immediately brings up past failures, don't just deny them. Instead, use the discovery questions to understand their business and find a new way to provide value.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | Yeah, good evening sir. This is Abdul speaking from JSW One. The agent did not ask for permission to speak, which is a required part of the opener. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 | Do you have any requirement for steel, sir? Any requirement in HR, CR? The agent did not lead with a supply or price hook; instead, he immediately asked for a requirement. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
The agent asked no discovery questions about the customer's business, manufacturing process, or procurement habits. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No discovery was performed, and consequently no relevant USPs were pitched. |
| SL5 Qualify | 2 | pass | – | 2.0 | Do you have any live requirement right now, sir? Agent successfully asked for a live requirement and the customer provided a specific grade and thickness. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | Okay sir, if you have a requirement, let me know, okay? The call ended with a passive, non-committal statement, not an agreed-upon next step. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| incumbent_supplier | mishandled | So it works out better for us with our regular suppliers. |
no response |
| price | mishandled | plus your rates don't match. |
but there isn't that much of a difference in rates, sir, basically. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.561 | 28.2s | 22.1s | 62.7s | 9.9s | 361.7 | 0 | 14 | 13 | 6 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
agent
5.0s
Hello?
हेलो?
customer
6.0s
Yes?
हाँ जी?
agent
6.9s
Yeah, good evening sir. This is Abdul speaking from JSW One.
Yeah, good evening sir. अब्दुल बात कर रहा हूँ JSW One से।
customer
9.6s
Yes, tell me sir.
बोलिए सर।
agent
10.7s
Uh sir, the company was registered under the name Metal Drive Components, that's why I called. Do you have any requirement for steel, sir? Any requirement in HR, CR?
अह सर अभी कंपनी रजिस्टर्ड था Metal Drive Components नाम से, इसके लिए कॉल किया था मैं। कुछ रिक्वायरमेंट है क्या सर स्टील में आपको? HR, CR में कुछ रिक्वायरमेंट है?
customer
16.0s
We have requirements and all, but a deal never materializes with you, actually.
रिक्वायरमेंट वगेरा सब रहती है लेकिन आपके साथ कभी डील बनती नहीं है एक्चुअली।
agent
19.4s
Why sir?
क्यों सर?
customer
20.0s
And no, there are two issues. Either you have an availability issue, plus your rates don't match. So it works out better for us with our regular suppliers.
और नहीं, दो इशू रहते हैं। ना तो आपके पास अवेलेबिलिटी का इशू रहता है, प्लस आपके रेट्स नहीं मैच होते हैं। तो जो रेगुलर सप्लायर हैं उन्हीं के साथ बेटर हो जाता है हमें।
agent
26.3s
No, no, I can speak about availability and all right now, but there isn't that much of a difference in rates, sir, basically.
नहीं नहीं, अवेलेबिलिटी वगेरा तो अभी करंट में बोल सकता बट रेट्स में उतना डिफरेंस आता नहीं है सर बेसिकली।
customer
29.8s
No, no, for the last, I mean, for the last three or four months, we've been talking three or four times a month, but no deal has matured.
नहीं नहीं, पिछले से मतलब पिछले तीन चार महीने से महीने में तीन चार बार बात हो रही है बट कोई भी डील मैच्योर नहीं हुई।
agent
34.1s
Okay, okay.
अच्छा अच्छा।
customer
35.2s
Hmm.
हम्म।
agent
35.7s
Do you have any live requirement right now, sir?
अभी कुछ लाइव रिक्वायरमेंट है सर आपका?
customer
37.7s
We do have a requirement, I mean, in 136, 0.5 in CR2. But what happens is...
रिक्वायरमेंट तो रहता है, मतलब 136 में 0.5 में CR2 में रहता है। बट ये क्या है...
agent
41.2s
0.5 is not available right now, sir.
0.5 अभी तो नहीं है सर।
customer
42.6s
Huh?
हैं?
agent
43.1s
This 0.5 is not available right now, sir.
ये 0.5 अवेलेबल नहीं है सर करंट में।
customer
44.8s
Yes, that's never available with you, it never is.
हाँ, वो होता ही नहीं है आपके साथ, कभी नहीं होता।
agent
47.3s
Hmm hmm.
हम्म हम्म।
customer
48.0s
It's okay sir, no problem.
ठीक है सर, कोई बात नहीं।
agent
49.0s
Yes, I mean whenever we talk, as I told you, both availability and price don't work out.
हाँ, मतलब जब भी बात होती है तो वो मैंने बताया आपको अवेलेबिलिटी और प्राइस दोनों ही नहीं बैठते।
agent
51.8s
No, no, you will get availability and all. Right now in the current market, sir, there is so much demand, basically that's why the material is not available in the market. Otherwise, you will get 0.5, 1220, 12 or 1250 standard width in standard.
नहीं नहीं, अवेलेबिलिटी वगेरा तो मिल जाएगा। अभी करंट में मार्केट में सर इतना डिमांड है बेसिकली इसलिए अभी मार्केट में अवेलेबल नहीं है मटेरियल। बाकी आपको 0.5, 1220, 12 या 1250 स्टैंडर्ड विड्थ आपको मिल जाएगी स्टैंडर्ड में।
customer
59.2s
Hmm hmm.
हम्म हम्म।
agent
60.2s
Okay.
अच्छा जी।
customer
60.9s
Okay.
ठीक है।
agent
61.8s
Okay sir, if you have a requirement, let me know, okay?
ठीक है सर, रहेगा तो बताइए, ठीक है?
customer
63.6s
Okay.
ठीक है।