Call 34972178964137451 2026-09-17 · Sajal Bhaskar · 4:37
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_GP_Coated_Sep26 | General Enquiry | full conversation 67 turns, clean transcript (0% inaudible) | Hindi | 67 | supply_led (campaign_name:medium) |
Audio: clear: The customer's voice is slightly distant from the mic at times, but still audible.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.32
confidence high · +31/−9
from 23 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent did not ask for permission to speak, which is a required part of the opener.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
Agent did not lead with a supply or price hook, instead opening with 'Do you have any order now?' which is not a hook.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
Agent asked zero of the six required discovery questions; the entire discovery phase was skipped.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
did well
Closure with next step
AGENT: Okay, you send me the requirement, I'll tell you.
Summary
The agent re-engaged a customer to solicit new orders. The customer confirmed an upcoming requirement for JSW coated products (Indradhanush, Pragati Plus) and inquired about pricing and credit terms. The agent failed to conduct discovery but handled the credit policy question correctly and established a next step for the customer to send their full requirement via WhatsApp for a quote.
Coaching
You must follow the pitch structure. You skipped discovery entirely, which meant you had no information to build a relevant pitch and had to react to the customer's questions instead of leading the conversation.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
Agent did not ask for permission to speak, which is a required part of the opener. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent did not lead with a supply or price hook, instead opening with 'Do you have any order now?' which is not a hook. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
Agent asked zero of the six required discovery questions; the entire discovery phase was skipped. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
Agent did not proactively pitch any USPs; the conversation was a reactive Q&A about price and credit. |
| SL5 Qualify | 2 | fail | – | 0.0 | AGENT: Then you send me the complete requirement once. Agent failed to capture the full requirement (thickness, width, qty) on the call, instead asking the customer to send it later. |
| SL6 Closure with next step | 1 | pass | – | 1.0 | AGENT: Okay, you send me the requirement, I'll tell you. Agent and customer agreed on a clear next step: customer to send requirement on WhatsApp for a quote. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| credit | handled | Like with Natraj and others, we have credit 'with time'. There is a 10-day credit. |
It's 100% advance. ... It's for the first few billings. ... Then credit is offered. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.556 | 61.0s | 48.8s | 167.2s | 7.2s | 309.8 | 0 | 32 | 35 | 13 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
agent
1.5s
Hello, am I speaking with Karni Roofing?
Hello, ये Karni Roofing से बात कर रहे हैं?
customer
3.6s
Yes.
हां जी।
agent
4.2s
I was calling from JSW One, hello.
JSW One से बात कर रहा था, नमस्कार।
customer
6.2s
Hello, brother.
नमस्ते भैया।
agent
7.1s
Sir, we haven't received a requirement from you for steel in a long time. Do you have any order now?
सर जी, अभी काफी टाइम से requirement नहीं आया था आपका steel में। कुछ है अभी order करें?
customer
11.3s
There is an order, we'll place it at the right time.
Order है तो सही, उसे लगाते टाइम पे।
customer
13.2s
Do you have your own depot in Jaipur?
अपना डिपो है क्या जयपुर में?
agent
14.9s
What, sir?
क्या सर?
customer
15.6s
In Jaipur, do you have your own JSW One depot?
जयपुर में आपका अपना JSW One का डिपो है क्या?
agent
18.1s
In Jaipur, we have many distributors.
जयपुर में हमारे distributors बहुत हैं।
customer
20.3s
Like Natraj, and those ones?
नटराज हो गए, वो हो गए क्या?
agent
21.9s
Hmm, there are distributors, and they also have the material.
हम्म, distributors हैं, उन्हीं के पास material रहता भी है।
customer
24.5s
Yes, we do procure from them.
हां, उनसे तो उठाते ही हैं हम।
agent
26.2s
No, he is our authorized distributor who takes from us. Then we tell him that if it's a small quantity, to give it, right there in Jaipur nearby. If you need material, I can get it delivered from Jaipur at a good rate.
नहीं, हमारा authorized distributor है वो जो हमसे लेता है। वो फिर हम उसको बोल देते हैं कि अगर छोटी quantity है तो दे दे, वहीं जयपुर में आस पास। अगर आपको चाहिए material तो जयपुर से दिलवा सकता हूं मैं, अच्छे रेट में।
customer
34.0s
Okay. So what will be the price of JSW today, for both?
अच्छा। तो आज क्या भाव होगा JSW का, दोनों?
agent
36.3s
For what?
किसका?
customer
36.9s
Indradhanush and Pragati Plus.
Indradhanush और Pragati Plus.
agent
38.6s
Uh, one second. Indradhanush and Pragati Plus.
अह, एक सेकंड। Indradhanush और Pragati Plus.
agent
41.6s
I'll have to check today's price, sir. Do you want to close it today itself, or did you just want to know the price?
चेक करना पड़ेगा सर आज का भाव तो। अभी आपको आज ही close करना है कि फिर मतलब ऐसे ही भाव जानना था?
customer
44.9s
What, what, again?
क्या क्या, वापस?
agent
45.8s
I was saying, do you want to close it today itself, in a day or two, or did you just want to know the price?
मैं कह रहा था कि अभी आज ही close करना है, आज कल में, या फिर ऐसे ही भाव जानना था?
customer
48.8s
We'll close it in a day or two.
आज कल में ही कर देंगे close.
customer
50.3s
What's the point of the price now, the prices are daily now.
भाव तो अभी क्या, अभी तो daily के भाव होते हैं।
agent
52.2s
The prices are changing daily, sir.
Daily के भाव बदल रहे हैं सर।
customer
53.5s
Yes, that's what I'm saying, the prices are changing daily now, so what will I do by knowing the price? I will close it in a day or two.
हां, वही तो कह रहा हूं, अभी तो daily के भाव बदल रहे हैं, तो भाव जान के क्या करूंगा? आज कल में ही close करूंगा।
customer
57.1s
I'll take it in a day or two when it gets cheaper.
सस्ते होने पे ले लूंगा एक दो दिन में।
agent
58.8s
I'll see what the rate is in Rajasthan, sir. In Rajasthan, look, Pragati was 95700 yesterday.
मैं देखता हूं सर राजस्थान में क्या चल रहा है। राजस्थान में देखो Pragati तो 95700 था कल का।
customer
63.2s
Hmm.
हम्म।
agent
64.4s
Right?
है ना?
customer
65.1s
Okay.
अच्छा।
agent
65.8s
Yesterday's was 95700. Let me check Indradhanush.
कल का 95700 था। Indradhanush check कर लेता हूं।
agent
69.6s
For Indradhanush, I don't have yesterday's rate, I have a week-old rate. There's no point in giving that because it's not valid now.
Indradhanush का मेरे पास मतलब कल का रेट नहीं है, एक हफ्ते पुराना रेट है। वो देने का कोई फायदा नहीं है क्योंकि अब valid नहीं है।
customer
73.1s
What rate are you quoting for Indradhanush?
Indradhanush का क्या रेट बता रहे हो?
agent
74.5s
It's a week-old rate, I don't have the current rate.
एक हफ्ते पुराना रेट है, अभी का रेट नहीं है मेरे पास।
customer
76.3s
What?
क्या?
agent
76.9s
83600.
customer
78.1s
83-84?
agent
79.1s
Between 83-84.
83-84 के बीच में।
customer
80.1s
No, give me today's rate.
नहीं, आज का रेट दो ना मुझे।
customer
81.8s
The rate will be considered as of today only.
रेट तो आज का ही मान जाएगा।
agent
83.4s
Okay, do you want to close it today?
अच्छा, आज ही close करना है क्या?
customer
84.8s
Give me today's rate. I will do it today itself.
आज का रेट दे दो। मैं आज ही में कर दूंगा इसका।
agent
86.9s
Then you send me the complete requirement once.
तो आप एक बार requirement भेज दो मेरे को complete.
customer
88.8s
And tell me one thing, for this, like in these, what is the 'with time' thing? Like with Natraj and others, we have credit 'with time'. There is a 10-day credit.
और एक चीज बताओ, अपने इसका जैसे इनमें with time वो क्या रहता है? जैसे नटराज वगैरह, बाकियों से तो क्या with time हमारा credit रहता है। 10 days का credit रहता है।
agent
93.8s
It's 100% advance.
100% advance रहता है।
customer
95.6s
Against PI?
agent
96.6s
Against PI, proforma invoice.
customer
98.2s
Yes, I understood that. Is that always the case or only for the first few billings?
हां, वो मैं समझ गया। वो हमेशा रहता है या starting के कुछ billings में रहता है?
agent
100.9s
It's for the first few billings.
Starting के कुछ billings में रहता है।
customer
102.6s
Then?
फिर?
agent
103.2s
Then credit is offered.
फिर credit offer हो जाता है।
customer
104.6s
For how many days?
कितने दिन का?
agent
105.5s
It will depend on your turnover, right? Generally, it's for 30 to 60 days.
Depend करेगा ना आपके turnover पे। Generally 30 से 60 दिन का रहता है।
customer
108.6s
Okay, no problem. You tell me then.
ठीक है, कोई दिक्कत नहीं। आप बताइए मुझे, फिर तो।
customer
110.6s
You... Indradhanush... Indradhanush grey color, you write it down.
आप Indradhanush... Indradhanush grey colour, आप लिखिए।
customer
113.2s
On what should I send it? I can see your WhatsApp number, mine is hidden.
किसपे भेजूं तो? आप मुझे WhatsApp नंबर दिखे, मेरे hide है।
agent
115.1s
On my number... do you have the number?
आप मेरे नंबर पे... आपके पास नंबर है?
agent
116.3s
I'll card... this is the number.
मैं card... यही तो है नंबर।
customer
117.6s
Hmm hmm, okay. You have it. You send it.
हम्म हम्म, ठीक है। आप आपके पास है। आप भेज दो।
agent
119.3s
Ending in 344, this is the number, right?
Last में 344, यही वाला तो नंबर है?
customer
121.0s
Absolutely, absolutely, absolutely. You send a 'Hi'.
बिलकुल, बिलकुल, बिलकुल। आप 'Hi' लिख के भेजो।
agent
122.5s
And where is the delivery... do you need the delivery pincode? 34601?
और delivery कहां पे हो... delivery pincode चाहिए? 34601?
customer
124.9s
Absolutely.
बिलकुल।
agent
125.9s
Okay, you send me the requirement, I'll tell you.
ठीक है, आप मेरे को requirement भेज दो, मैं बताता हूं।
customer
127.9s
Yes, you send a 'Hi', I'll see.
हां, आप 'Hi' लिख के भेजो, मैं देखता हूं।
agent
129.4s
Okay, okay. Okay.
ठीक है, ठीक है। Okay.
customer
130.8s
[phone noise]