34972178964127761 · Call

Call 34972178964127761 2026-09-17 · Aditya Pandey · 1:58

Campaign	Disposition	Could we hear it?	Language	Turns	Pitch type
IS_MFG_CR_GI_GP_Coated_Sep26	No_requirement	full conversation 15 turns, clean transcript (0% inaudible)	Hindi	15	supply_led (campaign_name:medium)

Audio: TRUNCATED - model output was cut off; complete turns kept, tail lost. noisy: Significant call center background noise on the agent's side, which sometimes makes it hard to hear the agent clearly.

The four signals separate columns, separate owners

1 · Pitch adherence

the REP

2.0/10

no conversation

USP relevance: none

2 · Customer quality

the LEAD we handed over

0 /4 flags

clean lead

3 · Supply

none

4 · Sentiment

the CUSTOMER

-0.51

confidence high · +0/−4 from 6 hits
0.6*lexical + 0.4*prior

What to do differently next time biggest points lost first · the quotes are from real calls

−2.0 pts Opener & permission Agent introduced himself and the company but did not ask for permission to speak, jumping directly to the reason for the call.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.

−2.0 pts Hook (supply/price signal) Agent did not provide a supply or price hook, instead moving directly to a qualification question.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.

−2.0 pts Discovery (6 Qs) Agent asked no discovery questions to understand the customer's business, procurement habits, or needs.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: Okay, so what do you manufacture, sir, by the way?

objection The customer raised 1 objection you did not answer: price

That platform, I actually joined it for the rates, but the rates don't suit me on it.

did well

Qualify

Did you have any requirement for GP material, sir?

Summary

The agent contacted a customer who had previously registered on the platform. The agent immediately asked for a requirement, which the customer denied. The customer then raised an objection about the platform's rates from a past experience, and the agent's attempt to explain it was dismissed, leading to the call ending without discovery or a next step.

Coaching

You skipped the opening, hook, and discovery steps and went straight to asking for a requirement; you must follow the pitch structure to build rapport and uncover needs before asking for the sale.

Missed: SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step

Module 1 — step by step every result carries its evidence quote

Step	Wt	Result	Qs	Earned	Evidence from the transcript
SL1 Opener & permission	2	fail	–	0.0	Agent introduced himself and the company but did not ask for permission to speak, jumping directly to the reason for the call.
SL2 Hook (supply/price signal)	2	fail	–	0.0	Agent did not provide a supply or price hook, instead moving directly to a qualification question.
SL3 Discovery (6 Qs)	2	fail	0	0.0	Agent asked no discovery questions to understand the customer's business, procurement habits, or needs.
SL4 Pitch (2-3 USPs)	1	fail	–	0.0	No USPs were pitched as no discovery was conducted to determine customer needs.
SL5 Qualify	2	pass	–	2.0	Did you have any requirement for GP material, sir? Agent successfully executed the intent of this step by asking for a current requirement.
SL6 Closure with next step	1	fail	–	0.0	If there's anything in the future, please let me know. The closure was generic and did not establish a specific, committed next step like a quote or a scheduled callback.

Objections supplementary — never inside the /10

Type	State	Customer said	Rep replied
price	mishandled	That platform, I actually joined it for the rates, but the rates don't suit me on it.	Uh sir, actually what happens is, it depends on the quantity. You had that 300 kg, that's why it was a loss.

Conversation mechanics measured from turn timings, not judged by the LLM

Talk ratio	Agent talk	Customer talk	Dead air	Longest monologue	WPM	Interrupts	Agent turns	Cust turns	Q marks
0.547	17.0s	14.1s	86.9s	4.6s	331.8	0	7	8	3

Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)

customer

2.6s

Hello?

हेलो?

agent

3.2s

Hello?

हेलो?

customer

3.8s

Yes, what is it?

हाँ, बोलना है क्या?

agent

5.8s

Sir, this is Aditya Pandey speaking. Yes sir, can you hear me?

सर जी, मैं आदित्य पांडे बोल रहा था। हां सर, मेरी आवाज आ रही है?

customer

8.0s

Yes, yes.

हां हां।

agent

8.9s

Sir, this is Aditya Pandey speaking from JSW One.

सर जी, मैं आदित्य पांडे बोल रहा था JSW One से।

customer

11.2s

Yes.

हां।

agent

11.9s

Sir, you are registered on our platform last month, this call was regarding that. Did you have any requirement for GP material, sir?

सर जी, हमारे प्लेटफार्म पे आप रजिस्टर्ड हैं लास्ट मंथ, उसी के रिगार्डिंग कॉल थी। कुछ रिक्वायरमेंट थी सर जीपी मटेरियल में आपकी?

customer

16.8s

Not right now.

अभी तो नहीं है।

agent

18.8s

Uh, okay sir. No issue. If there's anything in the future, please let me know.

अह ठीक है सर। कोई इशू नहीं। फ्यूचर में कुछ रहा तो बताइएगा।

customer

20.8s

That platform, I actually joined it for the rates, but the rates don't suit me on it.

वो प्लेटफार्म एक्चुअली रेट के लिए जॉइन किया था बट रेट तो जमता नहीं है उसमें।

agent

24.9s

Uh sir, actually what happens is, it depends on the quantity. You had that 300 kg, that's why it was a loss.

अह सर एक्चुअली में क्या होता है ना क्वांटिटी के अकॉर्डिंग रहता है। आपने वो 300 kg का इसलिए लॉस हो गया था वो।

customer

28.5s

No no, I had just put that to check if the system shows it or not.

नहीं नहीं, वो तो मैं खाली चेक करने के लिए ही डाला था कि सिस्टम दिखाता है कि नहीं।

agent

32.1s

Okay okay, so you mean you were exploring, as you were saying.

ओके ओके, तो मतलब आप एक्सप्लोर कर रहे थे आप जैसा बता रहे थे।

customer

34.8s

Yes, I was exploring because that app is of no use.

हां, मैं एक्सप्लोर कर रहा था क्योंकि वो ऐप कुछ काम का है नहीं।