34972178963998931 · Call

Call 34972178963998931 2026-09-17 · sudeeps · 0:53

Campaign	Disposition	Could we hear it?	Language	Turns	Pitch type
IS_MFG_CR_GI_GP_Coated_Sep26	General Enquiry	full conversation 10 turns, clean transcript (0% inaudible)	Hindi	10	supply_led (campaign_name:medium)

Audio: clear: There is some minor background noise on the agent's side, but it does not impede transcription.

The four signals separate columns, separate owners

1 · Pitch adherence

the REP

3.0/10

no conversation

USP relevance: none

2 · Customer quality

the LEAD we handed over

0 /4 flags

clean lead

3 · Supply

none

4 · Sentiment

the CUSTOMER

+0.50

confidence high · +10/−0 from 3 hits
0.6*lexical + 0.4*prior

What to do differently next time biggest points lost first · the quotes are from real calls

−2.0 pts Hook (supply/price signal) The customer requested a callback before the agent could deliver the hook.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.

−2.0 pts Discovery (6 Qs) The call ended before the discovery phase could begin.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: Okay, so what do you manufacture, sir, by the way?

−2.0 pts Qualify The call ended before the agent could ask about a current requirement.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: Yes, this requirement you had put in on the 15th-16th, have you purchased all this or have you put it on hold?

did well

Opener & permission

Good time to talk sir? Are you busy somewhere?

Closure with next step

No problem sir, I'll call you back at five.

Summary

The agent initiated the call and asked for permission to speak. The customer was unavailable and requested a callback at 5 PM. The agent agreed to the specific callback time and concluded the call professionally.

Coaching

You correctly handled the customer's immediate request for a callback by respecting their time and confirming a specific follow-up.

Missed: SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify

Module 1 — step by step every result carries its evidence quote

Step	Wt	Result	Qs	Earned	Evidence from the transcript
SL1 Opener & permission	2	pass	–	2.0	Good time to talk sir? Are you busy somewhere? Agent correctly greeted, identified, used the customer's name, and asked for permission to speak.
SL2 Hook (supply/price signal)	2	fail	–	0.0	The customer requested a callback before the agent could deliver the hook.
SL3 Discovery (6 Qs)	2	fail	0	0.0	The call ended before the discovery phase could begin.
SL4 Pitch (2-3 USPs)	1	fail	–	0.0	The call ended before any USPs could be pitched.
SL5 Qualify	2	fail	–	0.0	The call ended before the agent could ask about a current requirement.
SL6 Closure with next step	1	pass	–	1.0	No problem sir, I'll call you back at five. Agent secured a specific, committed next step by agreeing to the customer's requested callback time.

Conversation mechanics measured from turn timings, not judged by the LLM

Talk ratio	Agent talk	Customer talk	Dead air	Longest monologue	WPM	Interrupts	Agent turns	Cust turns	Q marks
0.678	9.7s	4.6s	38.7s	3.5s	235.1	0	4	5	3

Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)

unknown

0.4s

Your call has been forwarded to

customer

2.8s

Hello?

agent

3.8s

Hello Mr. Azar from Reliable Engineering?

customer

6.6s

Yes.

agent

7.3s

Mr. Azar, this is Sudeep calling from JSW One MSME, Jindal Steel.

अज़र जी सुदीप बोल रहा हूं JSW One MSME से, जिंदल स्टील।

customer

11.0s

Sudeep from... yes yes, tell me.

सुदीप फ्रॉम... हां हां बोलिए।

agent

13.2s

Good time to talk sir? Are you busy somewhere?

Good time to talk sir? कहीं बिज़ी हो क्या?

customer

15.3s

Can you call me around five?

agent

17.2s

No problem sir, I'll call you back at five. Thank you.

customer

19.3s

Thank you.