Call 34972178963986861 2026-09-17 · Rohit Mishra · 0:44
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_GP_Coated_Sep26 | Wrap up time exceeded :0 | full conversation 12 turns, clean transcript (0% inaudible) | Hindi | 12 | supply_led (campaign_name:medium) |
Audio: clear: Some background noise on the customer's side, but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.33
confidence high · +0/−2
from 2 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent identified himself and the company but failed to ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
Agent skipped the hook and immediately asked for a requirement instead of leading with a price or availability signal.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked as the call was terminated early by the customer.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
did well
Qualify
Do you have any requirement?
Summary
The agent introduced himself and JSW One. He immediately asked if the customer had a requirement, without providing a hook or asking for permission to speak. The customer stated they had no requirement, and the agent ended the call without attempting discovery or setting a next step.
Coaching
When a customer says they have no current requirement, don't end the call; ask when their next purchase might be and schedule a specific follow-up.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
Agent identified himself and the company but failed to ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent skipped the hook and immediately asked for a requirement instead of leading with a price or availability signal. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked as the call was terminated early by the customer. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched as no discovery was conducted. |
| SL5 Qualify | 2 | pass | – | 2.0 | Do you have any requirement? Agent successfully asked if a current requirement exists, which is the first part of this step. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | Okay. Agent accepted the customer's lack of requirement and ended the call without proposing any next step. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.71 | 6.6s | 2.7s | 34.7s | 2.4s | 272.7 | 0 | 6 | 6 | 3 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.9s
Hello?
हॅलो?
agent
1.5s
Hello?
हॅलो?
customer
2.1s
Hello?
हॅलो?
agent
2.7s
Yes, am I speaking with Prashant Shetty ji?
हां, प्रशांत शेट्टी जी बात कर रहे हैं?
customer
4.3s
Yes.
हां।
agent
5.0s
Uh, this is Rohit speaking, from the JSW One platform.
अह, रोहित बात कर रहा हूं, फ्रॉम JSW One प्लॅटफॉर्म से।
customer
7.6s
From where?
कहां से?
agent
8.2s
From the JSW One platform.
JSW One प्लॅटफॉर्म से।
customer
9.4s
Yes, tell me.
हां, बोलिए।
agent
10.8s
Do you have any requirement?
कुछ requirement है क्या?
customer
12.0s
No, I don't.
नहीं है, नहीं है।
agent
12.9s
Okay.
ओके।