Call 34972178963977321 2026-09-17 · Aditya Pandey · 5:03
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_GP_Coated_Sep26 | Interested | full conversation 64 turns, clean transcript (0% inaudible) | Hindi | 64 | supply_led (campaign_name:medium) |
Audio: clear: There is some background noise typical of a call center, but it does not significantly impact transcription. The agent seems to misinterpret some of the customer's technical specifications.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
6.0/10
short or unclear
USP relevance:
matched
2 · Customer quality
the LEAD we handed over
1
/4 flags
MOQ: None MT None
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.03
confidence high · +6/−18
from 20 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Hook (supply/price signal)
Agent did not lead with a supply or price hook; instead, he went straight to asking for requirements.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
Agent only asked what the customer manufactures, missing 5 other key discovery questions about application, volume, and suppliers.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
objection
The customer raised 2 objections
you did not answer:
incumbent_supplier price
Sir, right now, just now, I have taken 20 tons, 25 tons of material. From Ghaziabad itself.
Sir, if the rates are increasing, and if you quote even higher than the already high rates, then I am getting the material myself in Ghaziabad or Agra
did well
Opener & permission
Sir, hello, I am Aditya Pandey speaking from JSW.
Pitch (2-3 USPs)
This is also our benefit, sir, when you place an order with us... You can give an order for 5 tons as well
Summary
The agent contacted a mesh manufacturer who confirmed an urgent 5 MT requirement for GP coil. The customer raised strong objections based on past experiences with JSW's high pricing and satisfaction with his current local suppliers in Ghaziabad. The agent captured the material specifications and promised to send a quote, but did not successfully counter the objections or perform a full discovery.
Coaching
When the customer objects on price, address it directly by comparing landed cost instead of pivoting to quality. Also, ensure you complete the discovery questions before qualifying a specific requirement.
Missed:
SL2 Hook (supply/price signal) SL3 Discovery (6 Qs)
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | pass | – | 2.0 | Sir, hello, I am Aditya Pandey speaking from JSW. Agent greeted, introduced himself and the company, and used the customer's name, leading to immediate engagement. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 | Did you have any requirement for HR, CR, or GP? Agent did not lead with a supply or price hook; instead, he went straight to asking for requirements. |
| SL3 Discovery (6 Qs) | 2 | fail | 1 | 0.0 | What do you do in manufacturing? Agent only asked what the customer manufactures, missing 5 other key discovery questions about application, volume, and suppliers. |
| SL4 Pitch (2-3 USPs) | 1 | pass | – | 1.0 | This is also our benefit, sir, when you place an order with us... You can give an order for 5 tons as well Agent pitched the benefit of small order quantity (5 tons), which was directly relevant to the customer's immediate need. |
| SL5 Qualify | 2 | pass | – | 2.0 | now, this 0.3 you were talking about that you need, is it in 900 width that you need? Agent successfully captured the key details of the current requirement: thickness, width, quantity, and coating. |
| SL6 Closure with next step | 1 | pass | – | 1.0 | I'll do one thing, I'll check. Whatever the rate is, I will share it with you. Agent committed to a clear next step of checking stock and sharing a rate, which the customer accepted. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| incumbent_supplier | mishandled | Sir, right now, just now, I have taken 20 tons, 25 tons of material. From Ghaziabad itself. |
Hmm, yes. |
| price | mishandled | Sir, if the rates are increasing, and if you quote even higher than the already high rates, then I am getting the material myself in Ghaziabad or Agra. Then what is the benefit of connecting directly with the company? |
Sir, see, the benefit is that first, you will get certified material. If any issue ever arises, we can also do this, sir, I mean, what do you call it, we can also get it refunded, the material. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.501 | 71.0s | 70.7s | 161.3s | 6.7s | 349.9 | 0 | 32 | 32 | 15 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
agent
1.9s
Hello Vishal?
हॅलो विशाल?
customer
3.8s
Yes?
हाँ जी?
agent
4.5s
Sir, hello, I am Aditya Pandey speaking from JSW.
सर जी नमस्ते, मैं आदित्य पांडे बोल रहा था JSW से।
customer
7.2s
Yes?
हाँ जी?
agent
7.9s
I was calling from JSW, Jindal Steel Works.
JSW से बात कर रहा था, जिंदल स्टील वर्क्स।
customer
9.8s
Yes, tell me.
हाँ जी बताइए।
agent
10.7s
Sir, you were registered on our platform, this call is regarding that. Did you have any requirement for HR, CR, or GP?
सर जी हमारे प्लेटफार्म पे आप रजिस्टर थे, उसी के रिगार्डिंग कॉल था। कुछ रिक्वायरमेंट थी सर आपकी HR, CR या GP?
customer
15.2s
Sir, I had a requirement in GP and such.
सर GP वगेरा में रिक्वायरमेंट थी अपनी।
agent
17.4s
In GL?
GL में?
customer
18.2s
GP, GP, Galvanized Plain.
agent
19.7s
Yes, do you have any requirement in that?
हाँ, उसमे है कुछ रिक्वायरमेंट आपका?
customer
21.2s
Yes.
हाँ जी।
agent
22.0s
Can you give it to me, sir? I will check and tell you whatever stock is available with me. I will send you the quotation.
मुझे दे सकते है सर मैं आपका चेक करके बता देता हूँ जो भी मेरे पास अवेलेबल रहेगा स्टॉक। आपको मैं कोटेशन भेज दूंगा।
customer
25.5s
Sir, I have a requirement, for example, consider it 30, 45, 50, 60, 70.
सर मेरे को रिक्वायरमेंट है, जैसा की ये मान के चलिए 30, 45, 50, 60, 70।
agent
29.4s
One minute, 30, 45, 50
एक मिनट, 30, 45, 50
customer
32.0s
I'll tell you more. 30, 35, 40, 45, 50, 60, 70.
और भी बताता हूँ। 30, 35, 40, 45, 50, 60, 70।
agent
35.8s
Okay sir, no problem. Is there any urgent requirement among these, sir, or is it for all?
ठीक है सर, कोई नहीं। अभी अर्जेंट में कोई रिक्वायरमेंट है सर इनमे से की सब है?
customer
38.8s
Sir, for now, in urgent, consider it a requirement for 30, brother. All these sections are used at my place, because I wasn't getting any reply from your side, right? Or your rates were too high.
सर अभी तो फिलहाल अर्जेंट में ये मान के चलिए 30 की रिक्वायरमेंट है भैया। ये सारे सेक्शन मेरे यहाँ चलते हैं, क्योंकि क्या है आपकी तरफ से मुझे कोई रिप्लाई मिल ही नहीं रहा था ना। या रेट ज़्यादा रह रहे थे आप लोगों के।
agent
45.5s
That's right, sir. Right now the rates are increasing, you must also be aware.
बराबर है सर, अभी तो रेट तो बढ़ ही रहे हैं, आपको भी पता ही होगा।
customer
47.8s
Sir, if the rates are increasing, and if you quote even higher than the already high rates, then I am getting the material myself in Ghaziabad or Agra. Then what is the benefit of connecting directly with the company?
सर जी रेट अगर बढ़ रहे हैं, ऑलरेडी ज़्यादा अगर और बताएँगे, तो गाज़ियाबाद या आगरा में खुद मुझे मिल जा रहा है माल। फिर डायरेक्ट कंपनी से जुड़ने का बेनिफिट क्या है?
agent
54.3s
Sir, see, the benefit is that first, you will get certified material. If any issue ever arises, we can also do this, sir, I mean, what do you call it, we can also get it refunded, the material. No issue.
सर देखिए बेनिफिट तो यही है की पहले तो आपको सर्टिफाइड मटेरियल मिलेगा। कभी भी कोई इशू आया, ये भी हम कर सकते हैं सर, मतलब क्या बोलते हैं, इसका रिफंड भी करवा देंगे मटेरियल का। कोई इशू नहीं।
customer
61.0s
Sir, right now, just now, I have taken 20 tons, 25 tons of material.
सर अभी अभी फिलहाल जस्ट मैंने 20 टन, 25 टन माल लिया है।
agent
63.8s
Yes, okay, that's fine.
हाँ चलिए ठीक है।
customer
64.9s
From Ghaziabad itself.
गाज़ियाबाद से ही।
agent
66.3s
Hmm, yes.
हम्म जी।
customer
67.1s
These very sections are my running sections.
यही जो सेक्शन हैं, यही मेरे रनिंग सेक्शन हैं।
agent
69.5s
Yes, yes.
हाँ हाँ।
customer
70.4s
If I get those, because if the rates are reasonable, then I will definitely take it from the company, sir, why wouldn't I?
वो अगर मिलेंगे, क्योंकि क्या है रेट अगर वाजिब अगर पड़ेंगे, तो बिलकुल लेंगे सर कंपनी से, क्यों नहीं लेंगे?
agent
74.3s
That's fine, sir, no issue. See, I am just telling you that there are benefits. In the future, if you want to place an order from a JSW plant, you can place it through us. Whatever the quantity, we will get it done.
ठीक है ना सर, कोई इशू नहीं है। देखिए मैं बस बता रहा हूँ की बेनिफिट्स हैं। कल को फ्यूचर में आपको प्लांट से आर्डर लगवाना रहा JSW के, तो हमारे थ्रू लगवा सकते हैं। कोई भी क्वांटिटी रहेगी, हम करवा देंगे उसको।
customer
80.6s
Okay sir, then we'll talk like that, I don't have any problem.
चलिए सर, फिर वैसे बात कर लेंगे, हमें कोई दिक्कत थोड़ी ना है।
agent
83.1s
Yes, you
हाँ, आपको
customer
83.5s
You tell me, because what is it, I have my own manufacturing. I do manufacturing plus trading as well.
आप बताएँगे, क्योंकि क्या है मेरी, मेरी खुद की मैन्युफैक्चरिंग है। मैन्युफैक्चरिंग प्लस ट्रेडिंग भी करता हूँ।
agent
87.8s
What do you do in manufacturing?
आप क्या करते हैं मैन्युफैक्चरिंग में?
customer
89.2s
Sir, mesh is made at our place.
सर जाली बनती है अपने यहाँ।
agent
90.6s
Oh, I see, okay, fine. No issue, sir. Now, this 0.3 you were talking about that you need, is it in 900 width that you need?
अच्छा अच्छा, ओके ठीक है। कोई इशू नहीं है सर। अभी ये जो आप बोल रहे थे 0.3 आपको जो लग रहा है, ये 900 की विड्थ में लग रहा है क्या आपको?
customer
95.6s
Absolutely, only 900 is used at our place, mostly. 90% is 900, and 4 feet, you can consider it, is used 10%.
बिलकुल 900 ही चलता है सर हमारे यहाँ ज़्यादा तर। 90% 900 चलता है, 4 फुट ये मान के चलिए 10% चलता है।
agent
101.0s
10-15%. 4... that 10%, which width is used?
10-15%. 4... वो 10% कौनसा विड्थ चलता है?
customer
103.3s
4 feet.
4 फुट।
agent
104.1s
400? Okay, got it, got it. Sir, see, for 400, I mostly have 1200, 1250 width coils, or 1220. So I will check
400? ओके, गॉट इट, गॉट इट। सर देखिए 400 पे मेरे पास ज़्यादा तर 1200, 1250 की कोइल रहती है या 1220। तो मैं देख लूँगा
customer
108.2s
Yes, that's it, generally in the market people take that only.
हाँ वही, क्या है की जनरली मार्केट में लोग वही लेते हैं।
agent
110.2s
Still, I will check for you, in 0.3, what coating will it be, sir?
तो भी मैं चेक कर लूँगा आपके लिए की मेरे पास 0.3 में, कौनसी कोटिंग का रहेगा सर?
customer
113.2s
Sir, the coating is 80.
सर कोटिंग 80 आती है।
agent
114.9s
80 GSM?
customer
116.1s
80 GSM.
agent
117.2s
Yes sir, okay, got it. I'll do one thing
हाँ सर, ठीक है, गॉट इट। मैं है ना, एक काम करता हूँ
customer
119.0s
And I will need the hard material, sir.
और ये तड़ वाला माल चाहिए होएगा सर।
agent
120.8s
How much will it be?
कितना रहेगा?
customer
121.6s
The hard one, the semi-hard one that comes, slightly.
तड़ वाला, सेमी-हार्ड जो आता है हल्का सा।
agent
123.5s
12.5?
customer
124.5s
No no, the hard material, soft material is not used at our place.
नहीं नहीं, तड़ वाला माल, सॉफ्ट माल नहीं चलता अपने यहाँ।
agent
126.9s
I see, I see. Okay. How many tons will you need, sir?
अच्छा अच्छा। ओके। ये कितना टन लगेगा सर आपको?
customer
130.1s
Sir, for now I will take a 5-ton coil because for now
सर फिलहाल 5 टन की कोइल लूँगा क्योंकि मैं फिलहाल
agent
131.8s
there's no one, no
कोई नहीं है, कोई
customer
132.5s
Yes, no issue
हाँ नहीं कोई इशू नहीं
agent
133.2s
we do 5 tons as well
5 टन भी हम करते हैं
customer
134.0s
it happened because of that.
इस चक्कर से हुआ है।
agent
134.8s
No no, no issue sir, we do 5 tons as well. I am not refusing that. This is also our benefit, sir, when you place an order with us, it's not necessary that you give us an order for 50-100 tons. You can give an order for 5 tons as well
नहीं नहीं, कोई इशू नहीं सर, हम 5 टन भी करते हैं। ऐसा मैं मना नहीं कर रहा। ये हमारा बेनिफिट भी है सर, आप जब हमारे साथ आर्डर प्लेस करेंगे, तो ज़रूरी नहीं है आप हमें 50-100 टन का ही आर्डर दें। 5 टन का भी आर्डर देके
customer
141.0s
No no, sir, see, at the time when I had the requirement, at that time I also made calls, sent messages, on your MSME thing, on that also I posted on JSW's. But
नहीं नहीं, सर देखिए, जिस समय रिक्वायरमेंट थी, उस समय मैंने कॉल भी करे, मैसेज भी डाले, आपका जो है MSME वो है, उसपर भी मैंने डाला JSW के पे। लेकिन
agent
147.8s
you didn't get a reply.
रिप्लाई नहीं था आपको।
customer
148.8s
your rates were high. I told them also, sir, they are already higher than the market, so how will it work out?
रेट आपके ज़्यादा थे। मैंने उनसे कही भी, सर मार्केट से ऑलरेडी ज़्यादा चल रहे हैं, तो फिर कहाँ से चल पायेगा?
agent
154.0s
Okay sir, no problem. I'll do one thing, I'll check. Whatever the rate is, I will share it with you. I'll also share my number with you.
ठीक है सर, कोई नहीं। मैं इसका एक काम करता हूँ, देख लेता हूँ। जो रेट रहेगा, जो भी, मैं आपको शेयर कर दूँगा। मेरा नंबर भी मैं शेयर कर देता हूँ आपको।
customer
159.2s
Okay sir.
ठीक है सर।
agent
161.2s
Okay sir, fine. Thank you.
ओके सर, ठीक है। थैंक यू।
customer
162.7s
Okay sir.
ओके सर।