Call 34972178963973691 2026-09-17 · dhruv · 0:54
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_GP_Coated_Sep26 | No_requirement | full conversation 10 turns, clean transcript (0% inaudible) | Hindi | 10 | supply_led (campaign_name:medium) |
Audio: noisy: Significant background chatter is present, especially on the agent's side, but the main speakers are clear.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.30
confidence high · +0/−1
from 2 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent identified himself but did not ask for permission to speak, which is a required part of the opener.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent skipped the hook and went directly to a qualification question, missing the chance to create interest.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked before the call ended.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
did well
Qualify
AGENT: Sir, is there any requirement in sheet metal?
Summary
The agent introduced JSW One and immediately asked about a requirement for sheet metal. The contact stated that he no longer works at the company. The agent acknowledged this and ended the call. The lead was invalid, and no discovery or pitching occurred.
Coaching
You skipped the opening permission and hook, going straight to asking for a requirement; always secure permission and build interest first.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | AGENT: Sir, I am speaking from JSW One. The agent identified himself but did not ask for permission to speak, which is a required part of the opener. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 | AGENT: Sir, is there any requirement in sheet metal? The agent skipped the hook and went directly to a qualification question, missing the chance to create interest. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked before the call ended. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched as no discovery was done and the call was cut short. |
| SL5 Qualify | 2 | pass | – | 2.0 | AGENT: Sir, is there any requirement in sheet metal? The agent successfully asked if a current requirement exists, which is the first part of this step. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | AGENT: Yes, okay sir. Okay. The call was ended without any attempt to establish a next step, such as asking for an alternative contact. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.626 | 6.7s | 4.0s | 43.3s | 1.9s | 232.8 | 0 | 5 | 5 | 1 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
2.8s
Hello
हॅलो
agent
3.5s
Hello
हॅलो
customer
4.1s
Hello
हॅलो
agent
4.9s
Sir, I am speaking from JSW One.
सर JSW One से बात कर रहा हूं मैं।
customer
6.8s
From where, sir?
कहां से सर?
agent
7.7s
JSW One MSME, Jindal Steel Works.
customer
9.8s
Yes, tell me.
हां बोलिए।
agent
10.4s
Sir, is there any requirement in sheet metal?
सर कुछ रिक्वायरमेंट है sheet metal में?
customer
12.3s
No sir, I am not there anymore. I have left.
नहीं सर मैं अभी वहां नहीं हूं। छोड़ दिया मैंने।
agent
14.6s
Yes, okay sir. Okay.
हां ठीक है सर। ओके।