Call 34972178963945651 2026-09-17 · sudeeps · 0:43
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_GP_Coated_Sep26 | General Enquiry | full conversation 7 turns, clean transcript (0% inaudible) | Hindi | 7 | supply_led (campaign_name:medium) |
Audio: clear: Some background noise is present on the customer's side but it does not significantly impact transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.34
confidence high · +10/−2
from 6 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Hook (supply/price signal)
The agent did not deliver a hook; the customer immediately deflected the call to WhatsApp.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked as the agent did not attempt to engage the customer after the initial deflection.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
−2.0 pts
Qualify
The customer volunteered that a requirement exists, but the agent did not ask any qualifying questions to capture the details.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, this requirement you had put in on the 15th-16th, have you purchased all this or have you put it on hold?
objection
The customer raised 1 objection
you did not answer:
send_price_will_think
Can you WhatsApp me? I will give you the requirement later.
did well
Opener & permission
Jeevraj ji, Sudip speaking from JSW One, Jindal Steel.
Summary
The agent introduced himself and JSW One. The customer immediately took control of the call, stating he had requirements but instructing the agent to connect via WhatsApp to receive them. The agent agreed without attempting any discovery or qualification and ended the call.
Coaching
When a customer immediately asks to take the conversation offline, try to ask one quick qualifying question before agreeing, such as 'Of course, just so I can send the right info, what do you manufacture?'
Missed:
SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | pass | – | 2.0 | Jeevraj ji, Sudip speaking from JSW One, Jindal Steel. The agent greeted, used the customer's name, and identified himself and JSW One, but did not get to ask for permission before the customer took control. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The agent did not deliver a hook; the customer immediately deflected the call to WhatsApp. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked as the agent did not attempt to engage the customer after the initial deflection. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched as no discovery was conducted. |
| SL5 Qualify | 2 | fail | – | 0.0 | I have requirements, but you WhatsApp me, I will send you the size. The customer volunteered that a requirement exists, but the agent did not ask any qualifying questions to capture the details. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | I will WhatsApp you, sir. The agent agreed to a next step, but it was a weak commitment (WhatsApp) and not a specific quote or callback as required by the rubric. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| send_price_will_think | mishandled | Can you WhatsApp me? I will give you the requirement later. |
I will WhatsApp you, sir. Okay. Thank you. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.491 | 7.8s | 8.1s | 27.1s | 2.7s | 184.6 | 0 | 4 | 3 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
agent
1.0s
Hello?
customer
1.8s
Yes, speak.
हाँ बोलो।
agent
2.5s
Mr. Jeevraj from Kakadiya Metal India?
customer
5.6s
Who is speaking?
कौन बोल रहे हो आप?
agent
6.6s
Jeevraj ji, Sudip speaking from JSW One, Jindal Steel.
जीवराज जी, सुदीप बोल रहा हूं JSW One से, जिंदाल स्टील।
customer
10.9s
Can you a little... can you WhatsApp me? I will give you the requirement later. I have requirements, but you WhatsApp me, I will send you the size.
मुझे आप थोड़ी मुझे आप WhatsApp कर सकते हैं? मैं बाद में आपको रिक्वायरमेंट देता हूं। मेरी रिक्वायरमेंट्स है, लेकिन आप WhatsApp करिए, मैं आपको साइज भेजता हूं।
agent
17.7s
I will WhatsApp you, sir. Okay. Thank you.
करता हूं मैं सर आपको WhatsApp. ओके. Thank you.