Call 34972178963944821 2026-09-17 · Ronak Mehta · 2:36
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_GP_Coated_Sep26 | Interested | full conversation 46 turns, clean transcript (2% inaudible) | Hindi | 46 | supply_led (campaign_name:medium) |
Audio: clear: There is some minor background noise, but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
5.0/10
short or unclear
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: construction
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.37
confidence high · +2/−1
from 9 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Hook (supply/price signal)
Agent did not lead with a supply or price hook as required by the supply-led pitch, but instead referenced a prior inquiry.
How Sajal Bhaskar did it on a
9.0/10 call —
Sir, the pricing is going to go high until October.
−1.0 pts
Discovery (6 Qs)
Agent asked about manufacturing (Q1), end-use/fabrication (Q2), and current brands used (Q4), but missed quantity, JSW share, and payment terms.
How Sajal Bhaskar did it on a
9.0/10 call —
is it purely a trading business? ... What is the monthly procurement? ... otherwise I buy material from Tata. ... Out of that, how much is Tata's? ... Our payment is in advance, sir.
−1.0 pts
Pitch (2-3 USPs)
Agent did not pitch any USPs; the conversation was limited to price and logistics after the customer asked for rates.
How Varun Siddhardha jillapalli did it on a
8.0/10 call —
meaning, in our system, sir, one, at least one order should be in advance, the order. So based on that, there will be a possibility to give us credit.
did well
Opener & permission
Yes, this is Rounak Mehta speaking from JSW One.
Qualify
No, not right now, but yes, we will need it in two-three months.
Summary
The agent contacted a lead who is building a warehouse for self-use and will have a requirement for coated sheets in 2-3 months. The agent provided current pricing for JSW Coloron and Pragati Plus. The call ended without a firm, agent-owned follow-up, leaving the next action with the customer.
Coaching
When a customer has a future need, you must own the follow-up; set a specific date to call them back instead of asking them to contact you.
Missed:
SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | pass | – | 2.0 | Yes, this is Rounak Mehta speaking from JSW One. Agent identified himself and the company, and used the customer's company name, but did not explicitly ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 | I am seeing a requirement from you, sir, like for PPGL or GP sheets, something like that? Agent did not lead with a supply or price hook as required by the supply-led pitch, but instead referenced a prior inquiry. |
| SL3 Discovery (6 Qs) | 2 | partial | 3 | 1.0 | What manufacturing is going on right now? Agent asked about manufacturing (Q1), end-use/fabrication (Q2), and current brands used (Q4), but missed quantity, JSW share, and payment terms. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
Agent did not pitch any USPs; the conversation was limited to price and logistics after the customer asked for rates. |
| SL5 Qualify | 2 | pass | – | 2.0 | No, not right now, but yes, we will need it in two-three months. Agent correctly established that no current requirement exists, with the customer stating a need in 2-3 months. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | So, as soon as you get a confirmation, just ping me once, WhatsApp me, okay? Agent did not set a committed next step, instead placing the responsibility on the customer to re-engage. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.487 | 36.9s | 38.8s | 80.3s | 5.1s | 279.7 | 0 | 22 | 24 | 9 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.5s
Hello.
agent
1.5s
Am I speaking with Emorji Warehouse?
Emorji Warehouse से बात हो रही है मेरी?
customer
3.5s
Yes, who is this?
जी, कौन?
agent
4.3s
Yes, this is Rounak Mehta speaking from JSW One.
जी रौनक मेहता बात कर रहा हूं मैं JSW One से।
agent
6.5s
I am seeing a requirement from you, sir, like for PPGL or GP sheets, something like that?
मुझे अभी रिक्वायरमेंट आ रही है आपकी सर, मतलब PPGL में या GP sheets में कुछ ऐसे?
customer
9.9s
No, not right now, but yes, we will need it in two-three months.
नहीं अभी तो नहीं है पर हां दो-तीन महीने में चाहिए होंगी अपने को।
customer
13.2s
Coloron, Coloron comes, right? Your Coloron that comes, Pragati Plus.
Coloron, Coloron आती है ना Coloron आपकी जो आती है Pragati Plus.
agent
15.8s
Coloron Plus, Pragati Plus, which one do you use more?
Coloron Plus, Pragati Plus, कौन सा ज्यादा यूज़ होता है आपका?
customer
18.3s
For us, like, Coloron will work.
अपने जैसे Coloron चलेगा।
agent
20.3s
Coloron.
customer
21.1s
Okay.
customer
21.4s
Yes. What are your current rates?
जी। अभी क्या रेट चल रहे हैं अपने?
agent
22.8s
What manufacturing is going on right now?
क्या मैन्युफैक्चरिंग चल रहा है अभी?
customer
24.2s
Our warehouse's, we have to construct one more warehouse, right, that's what's going on now.
अपना वेयरहाउस का, एक वेयरहाउस और कंस्ट्रक्शन करना है अपने ना, उसका चल रहा है अभी।
agent
27.3s
Yes.
हां।
customer
27.9s
Okay, so for the building that is being constructed now, we will let you know.
Okay, तो अभी जो बिल्डिंग बन रही है उसकी तो बता देंगे।
agent
29.5s
107, 108 is the rate, sir.
107, 108 चल रहा है सर।
customer
31.2s
107 what?
107 क्या?
agent
32.1s
107, 108 is the rate.
107, 108 चल रहा है।
customer
33.7s
One hundred and seven rupees per kilo?
एक सौ सात रुपये किलो?
agent
35.4s
Yes, yes, Coloron Plus.
customer
36.9s
Coloron Plus. And Pragati?
Coloron Plus. और Pragati?
agent
38.5s
Pragati is going for approx 95.5.
Pragati जा रहा है approx 95.5.
customer
40.6s
95. No, is this FOR from there or is it lying there?
95. नहीं, यह वहां का FOR है या फिर वहां पड़ा है?
agent
43.1s
Ex, ex.
customer
43.9s
Is it ex?
Ex है क्या?
agent
44.9s
Yes.
हां।
customer
45.5s
Okay. From where, from where?
अच्छा। कहां से, कहां से?
agent
46.5s
If you want FOR, then for you, where is your location?
आपको FOR चाहिए तो आपको, कहां पे आपका लोकेशन है?
customer
48.8s
335702 Rajasthan.
agent
50.8s
Rajasthan, right? It will come in Rajasthan district Sri Ganganagar, sir.
Rajasthan ना? Rajasthan district Sri Ganganagar में आएगा सर।
customer
53.6s
It will be from Jaipur, right?
Jaipur से होगा ना?
agent
54.4s
Understood, understood. It will come from either Jaipur or Ghaziabad.
समझा, समझा। Jaipur या फिर Ghaziabad, दोनों में से आएगा।
customer
56.7s
Yes, it will come from Jaipur or Ghaziabad. Yes, yes.
हां, Jaipur या Ghaziabad से वहां से आएगा। हां हां।
agent
59.0s
Hmm hmm. Sir, when your requirement comes, should I talk to you then for further steps?
हम्म हम्म। आपका सर, कभी रिक्वायरमेंट आएगा तो मैं वैसे आपसे बात करूं फिर आगे?
customer
61.5s
This will take two-three months now because the building is currently under construction, right?
ये अभी तो दो-तीन महीने लग जाएंगे क्योंकि बिल्डिंग अभी चल रही है कंस्ट्रक्शन है ना।
agent
64.5s
Okay.
अच्छा।
customer
65.3s
Yes.
हां।
agent
65.7s
At that time, you... so all this is fabrication work for you?
वो उस टाइम आपको, तो ये सब ये फैब्रिकेशन का ही काम रहता है आपका?
customer
68.2s
Yes, it's a warehouse, we are building our warehouse, right? For that, we will need five hundred, six hundred sheets.
हांजी, वेयरहाउस है, अपने वेयरहाउस बना रहे हैं ना, उसके लिए चाहिए होंगी अपने को पांच सौ, छह सौ शीट्स चाहिए होंगी।
agent
71.9s
Okay, okay, you are doing it for self, self-use.
अच्छा, अच्छा, self, self-use के लिए कर रहे हो।
customer
73.8s
Yes, for self, self-consumption. For self-use.
हांजी, self, self-consumption के लिए। Self-use के लिए।
agent
75.7s
Okay. I have pinged you on WhatsApp. So, as soon as you get a confirmation, just ping me once, WhatsApp me, okay?
अच्छा। मैंने आपको WhatsApp पे पिंग कर दिया है। तो जैसा आपका कन्फर्मेशन आ जाता है, मुझे एक बार पिंग कर देना, WhatsApp कर देना मुझे, ठीक है?
customer
80.9s
Yes, that's it.
हां, बस।
agent
82.0s
Okay sir, alright.
Okay सर, ठीक है।
customer
83.3s
[inaudible]