Call 34972178963919271 2026-09-17 · Rohit Mishra · 0:40
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_GP_Coated_Sep26 | General Enquiry | full conversation 14 turns, clean transcript (0% inaudible) | Hindi | 14 | supply_led (campaign_name:medium) |
Audio: clear: Some background noise is present on the customer's side, but it does not significantly impact transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.20
confidence high · +0/−1
from 2 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent did not use the customer's name or ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
Agent skipped the hook and went straight to asking for a requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
did well
Qualify
Was there any requirement in MS right now?
Summary
The agent introduced himself and JSW One, then immediately asked if the customer had a current requirement for MS. The customer replied that they did not have a requirement at the moment. The agent acknowledged this and ended the call without attempting discovery or setting a next step.
Coaching
When a customer says they have no requirement right now, don't end the call. Use that as an opportunity to run discovery to understand their business for future needs.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
Agent did not use the customer's name or ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent skipped the hook and went straight to asking for a requirement. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched as no discovery was done. |
| SL5 Qualify | 2 | pass | – | 2.0 | Was there any requirement in MS right now? Agent successfully asked for a current requirement, which the customer denied. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
The call ended abruptly with "Okay okay sir" after the customer denied a current requirement. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.661 | 7.8s | 4.0s | 28.2s | 1.8s | 215.4 | 0 | 7 | 7 | 1 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.9s
Hello.
agent
2.3s
Hello.
customer
3.2s
Hello.
agent
4.0s
Yes, hello.
हां जी, नमस्ते।
customer
5.2s
Hello.
नमस्ते।
agent
6.0s
Rohit speaking from JSW One.
रोहित बात कर रहा हूं JSW One से।
customer
8.3s
From where?
कहां से?
agent
9.1s
From JSW One.
JSW One से।
customer
10.9s
Hello.
agent
11.8s
I am speaking from JSW One.
JSW One से बात कर रहा हूं।
customer
13.6s
Yes, tell me.
हां बताइए।
agent
14.5s
Was there any requirement in MS right now?
कुछ requirement था क्या MS में अभी?
customer
16.2s
No, not right now.
नहीं अभी नहीं है।
agent
17.6s
Okay okay sir.