Call 34972178963840571 2026-09-17 · Rohit Mishra · 0:54
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_GP_Coated_Sep26 | General Enquiry | full conversation 13 turns, clean transcript (8% inaudible) | Hindi | 13 | supply_led (campaign_name:medium) |
Audio: noisy: Significant background noise and chatter on the agent's side makes parts of their speech difficult to understand.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.09
confidence high · +1/−0
from 3 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent identified himself and JSW One, but did not use the customer's name or ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The hook was not delivered as the call was aborted due to a poor connection.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked before the call was terminated due to a technical issue.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
habit You asked no questions at all on this call. Discovery is where the requirement comes from.
did well
Closure with next step
I will call you back from my personal number.
Summary
The call began with a poor connection, causing the customer to repeatedly ask where the agent was calling from. The customer then stated, "your voice is not coming through." The agent handled the technical issue by proposing to call back from a different number, which the customer accepted.
Coaching
While you handled the technical issue well by setting a callback, remember to complete the full opener by using the customer's name and asking for permission to speak.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
Agent identified himself and JSW One, but did not use the customer's name or ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The hook was not delivered as the call was aborted due to a poor connection. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked before the call was terminated due to a technical issue. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
The call did not progress to the pitch stage. |
| SL5 Qualify | 2 | fail | – | 0.0 |
The call did not progress to the qualification stage. |
| SL6 Closure with next step | 1 | pass | – | 1.0 | I will call you back from my personal number. Agent correctly handled the technical issue by committing to an immediate callback as the next step. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.613 | 8.7s | 5.5s | 39.8s | 2.6s | 200.0 | 0 | 6 | 7 | 0 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.8s
Hello?
हेलो?
agent
3.2s
Yes, hello.
हां जी, नमस्ते।
customer
4.1s
Hello.
नमस्कार।
agent
5.0s
Uh, Rohit Mishra was speaking from JSW One.
अह रोहित मिश्रा बात कर रहा था JSW One से।
customer
7.4s
From where?
कहां से?
agent
8.2s
From JSW One.
JSW One से।
customer
9.2s
From where?
कहां से?
agent
10.0s
J- From JSW One.
जे- JSW One से।
customer
11.2s
Yes, speak.
हां जी बोलिए।
agent
12.4s
Yes, S2S [inaudible]
हां जी S2S [inaudible]
customer
15.5s
Sir, your voice is not coming through. Where are you speaking from, sir?
सर आपका आवाज नहीं आ रही है। कहां से बात कर रहे हैं सर?
agent
18.8s
I will call you back from my personal number.
मैं आपको कॉल बैक करता हूं अपने पर्सनल नंबर से।
customer
21.0s
Yes, okay.
हां जी, ठीक है।