Call 34972178963840191 2026-09-17 · Aditya Pandey · 0:41
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_GP_Coated_Sep26 | Interested | full conversation 7 turns, clean transcript (0% inaudible) | English | 7 | supply_led (campaign_name:medium) |
Audio: clear: Background chatter from a call center environment is audible on the agent's side, but the main speakers are clear.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.37
confidence high · +9/−6
from 8 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Hook (supply/price signal)
The call was terminated by the customer before the agent could deliver a hook.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked as the customer ended the call immediately after the introduction.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
−2.0 pts
Qualify
The agent did not get an opportunity to qualify the customer for any requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, this requirement you had put in on the 15th-16th, have you purchased all this or have you put it on hold?
did well
Opener & permission
Uh, good afternoon sir, this is Aditya from JSW One, Aditya Pandey.
Summary
The agent introduced himself and JSW One. The customer immediately stated they were busy and would call them back, ending the conversation. No business details were discussed, and no firm next step was established.
Coaching
When a customer gives a vague brush-off like 'I'll call you back', try to regain control by asking for a specific time to reconnect.
Missed:
SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | pass | – | 2.0 | Uh, good afternoon sir, this is Aditya from JSW One, Aditya Pandey. Agent successfully introduced himself and the company before the customer cut the call short. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The call was terminated by the customer before the agent could deliver a hook. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked as the customer ended the call immediately after the introduction. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
The call did not progress to the point where a product pitch could be made. |
| SL5 Qualify | 2 | fail | – | 0.0 |
The agent did not get an opportunity to qualify the customer for any requirement. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | Okay, I will share you my number if you think... The agent did not secure a specific callback time or commit to a quote; the next step was left vague. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.526 | 6.1s | 5.5s | 29.4s | 3.6s | 226.2 | 0 | 3 | 4 | 1 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.6s
Hello?
agent
1.4s
Hello?
customer
2.2s
Hydro Metal... sorry Hydro Material.
customer
4.7s
Who is this?
agent
5.9s
Uh, good afternoon sir, this is Aditya from JSW One, Aditya Pandey.
customer
9.8s
Aditya, I'll come back to you later, okay? Thank you.
agent
12.4s
Okay, I will share you my number if you think...