34972178963823671 · Call

Call 34972178963823671 2026-09-17 · Abdul Ansari · 1:55

Campaign	Disposition	Could we hear it?	Language	Turns	Pitch type
IS_MFG_CR_GI_GP_Coated_Sep26	Wrap up time exceeded :0	full conversation 26 turns, clean transcript (0% inaudible)	Hindi	26	supply_led (campaign_name:medium)

Audio: clear: There is some minor background noise but it does not affect transcription.

The four signals separate columns, separate owners

1 · Pitch adherence

the REP

1.0/10

no conversation

USP relevance: none

2 · Customer quality

the LEAD we handed over

0 /4 flags

clean lead

3 · Supply

out_of_stock

Agent initially stated the required material was not in stock: "CR steel point five is not available right now."

4 · Sentiment

the CUSTOMER

+0.41

confidence high · +4/−0 from 6 hits
0.6*lexical + 0.4*prior

What to do differently next time biggest points lost first · the quotes are from real calls

−2.0 pts Opener & permission Agent did not use the customer's name or ask for permission to speak, jumping directly to the requirement.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.

−2.0 pts Hook (supply/price signal) Agent did not lead with a supply or price hook, instead asking a generic question about requirements.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.

−2.0 pts Discovery (6 Qs) Agent only asked for location; all other discovery points like manufacturing type, quantity, and current suppliers were missed.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: Okay, so what do you manufacture, sir, by the way?

did well

Closure with next step

I will WhatsApp you now from my personal number. You send me the inquiry on WhatsApp, okay?

Summary

The customer expressed an immediate requirement for 20-25 tons of 0.5mm CR steel in Noida. The agent initially stated the material was out of stock but then said it was available, causing confusion. The agent did not perform discovery but successfully set a next step to have the customer send the inquiry via WhatsApp.

Coaching

You must follow the pitch structure; you missed the opener, hook, and discovery, which meant you had no information to build a proper sales pitch on.

Missed: SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify

Module 1 — step by step every result carries its evidence quote

Step	Wt	Result	Qs	Earned	Evidence from the transcript
SL1 Opener & permission	2	fail	–	0.0	Agent did not use the customer's name or ask for permission to speak, jumping directly to the requirement.
SL2 Hook (supply/price signal)	2	fail	–	0.0	Agent did not lead with a supply or price hook, instead asking a generic question about requirements.
SL3 Discovery (6 Qs)	2	fail	1	0.0	Where do you need it? Agent only asked for location; all other discovery points like manufacturing type, quantity, and current suppliers were missed.
SL4 Pitch (2-3 USPs)	1	fail	–	0.0	No USPs were pitched; the agent only made a general statement about getting a 'good rate' from the company.
SL5 Qualify	2	fail	–	0.0	CR steel point five is not available right now. Agent failed to capture full requirement details (grade, width, date) and gave conflicting information on stock availability.
SL6 Closure with next step	1	pass	–	1.0	I will WhatsApp you now from my personal number. You send me the inquiry on WhatsApp, okay? Agent established a clear, committed next step for the customer to send the inquiry via WhatsApp.

Objections supplementary — never inside the /10

Type	State	Customer said	Rep replied
incumbent_supplier	handled	So they were saying you have a dealer in Ghaziabad... So will they give us the material?	No, I will give it to you. I will give it to you directly from the company... Connect with the company, you will get a good rate.

Conversation mechanics measured from turn timings, not judged by the LLM

Talk ratio	Agent talk	Customer talk	Dead air	Longest monologue	WPM	Interrupts	Agent turns	Cust turns	Q marks
0.565	20.8s	16.0s	78.2s	4.2s	377.9	0	13	13	6

Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)

customer

0.9s

Hello

हेलो

agent

2.2s

Hello

हेलो

customer

3.1s

Yes.

हां जी।

agent

3.7s

Sir, this is Abdul speaking from JSW One.

सर अब्दुल बात कर रहा हूं मैं JSW One से।

customer

5.9s

Yes, go ahead.

हां जी, बोलें।

agent

6.7s

Sir, your company was registered here, that's why I called. Do you have any requirement for steel, sir? Any requirement for HR, CR?

सर आपकी कंपनी यहां रजिस्टर्ड थी इसके लिए फोन किया था। कुछ रिक्वायरमेंट है क्या सर स्टील में आपको? एचआर सीआर में कुछ रिक्वायरमेंट है?

customer

11.3s

CR steel, yes, I needed CR steel point five.

सीआर स्टील, हां चाहिए थी सीआर स्टील पॉइंट फाइव।

agent

14.2s

CR steel point five is not available right now.

सीआर स्टील पॉइंट फाइव अभी अवेलेबल भी नहीं है।

customer

16.3s

Where did it go?

कहां गया?

agent

16.8s

Where do you need it?

कहां पे चाहिए आपको?

customer

18.1s

In Noida.

नोएडा में।

agent

19.3s

CRC in Noida, you'll get it, you'll get it.

नोएडा में सीआरसी, मिल जाएगा, मिल जाएगा।

customer

20.8s

I received a call from you before as well. I received a call from JSW One before.

आपके पास से पहले भी फोन आया था। मेरे पास पहले भी फोन आया था JSW One से।

agent

24.1s

Yes.

जी।

customer

24.6s

So they were saying you have a dealer in Ghaziabad.

तो कह रहे आपका गाजियाबाद में डीलर है।

agent

26.3s

Hmm.

हम्म।

customer

27.1s

They provide it.

वो दे देते हैं।

agent

28.4s

What are you saying?

क्या बोल रहे हैं?

customer

29.5s

You have JSW dealers in Ghaziabad?

गाजियाबाद में आपके डीलर हैं जेएसडब्ल्यू के?

agent

31.1s

Yes yes, that's right, that's right. Yes.

जी जी, सही बात है, सही बात है। हां।

customer

32.5s

So will they give us the material?

तो वो देंगे हमें मटेरियल?

agent

34.0s

No, I will give it to you. I will give it to you directly from the company. Connect with the company. Why would you take it from a dealer? Connect with the company, you will get a good rate.

नहीं, मैं दे दूंगा आपको ना। डायरेक्ट कंपनी से दूंगा आपको। कंपनी से जुड़िए आप। डीलर से क्यों लेंगे आप? कंपनी से जुड़िए, अच्छा रेट मिलेगा आपको।

customer

38.7s

So, for a quantity like twenty-twenty five tons, what will be the rate?

तो क्वांटिटी जैसे बीस पच्चीस टन चाहिए, क्या रेट लेगे लगेगा?

agent

41.5s

You'll get it, you'll get it. I will WhatsApp you now from my personal number. You send me the inquiry on WhatsApp, okay?

मिल जाएगा, मिल जाएगा। अभी मैं आपको WhatsApp करता हूं पर्सनल नंबर से। आप मुझे इंक्वायरी भेज दीजिए WhatsApp में, ठीक है?

customer

45.6s

Okay, okay. Okay.

ठीक है, ठीक है। ओके।

agent

47.1s

Okay.

ओके।