Call 34972178963796452 2026-09-17 · Ronak Mehta · 6:19
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_GP_Coated_Sep26 | General Enquiry | full conversation 79 turns, clean transcript (0% inaudible) | Hindi | 79 | supply_led (campaign_name:medium) |
Audio: noisy: There is significant background noise and chatter, but the primary speakers are mostly clear and understandable.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
4.0/10
no conversation
USP relevance:
matched
2 · Customer quality
the LEAD we handed over
2
/4 flags
segment: trader
material: SG295 (Japanese grade)
3 · Supply
US
spec_not_available
Customer requires Japanese grade SG295 for LPG cylinders; agent only has IS 2062 readily available and needs to check if the required spec can be sourced.
4 · Sentiment
the CUSTOMER
-0.10
confidence high · +10/−14
from 24 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
rejection
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent did not use the customer's name or ask for permission to speak.
How Sajal Bhaskar did it on a
9.0/10 call —
Hello, am I speaking with Ashok Chauhan ji? ... I was calling from JSW One.
−2.0 pts
Hook (supply/price signal)
The agent did not lead with a supply or price hook, instead opening with a direct requirement check.
How Sajal Bhaskar did it on a
9.0/10 call —
Sir, the pricing is going to go high until October.
−1.0 pts
Discovery (6 Qs)
Agent covered what customer manufactures (volunteered), end application (volunteered), quantity, and current suppliers, but missed JSW share and payment terms.
How Sajal Bhaskar did it on a
9.0/10 call —
is it purely a trading business? ... What is the monthly procurement? ... otherwise I buy material from Tata. ... Out of that, how much is Tata's? ... Our payment is in advance, sir.
did well
Pitch (2-3 USPs)
Besides, it's a JSW prime make, so you can be assured of the quality, that you are getting material from JSW, sir.
Qualify
2.5 mm will be available, sir... Where are you located?
Summary
The customer, a trader, inquired about a specific Japanese steel grade (SG295) for an 80 MT export order for LPG cylinders. The agent pivoted from his initial pitch, qualified the requirement's technical specs, and identified a grade mismatch with JSW's standard offering (IS 2062). The call concluded with the agent requesting the customer to send the detailed spec on WhatsApp for further feasibility checks.
Coaching
Your opening needs work: always greet the customer by name and ask for permission to speak before launching into the reason for your call.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | Yes, this is Raunak speaking from JSW One. Do you have any requirement for GL coil right now? The agent did not use the customer's name or ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 | Do you have any requirement for GL coil right now? The agent did not lead with a supply or price hook, instead opening with a direct requirement check. |
| SL3 Discovery (6 Qs) | 2 | partial | 4 | 1.0 | And how much, how many tons do you need? Agent covered what customer manufactures (volunteered), end application (volunteered), quantity, and current suppliers, but missed JSW share and payment terms. |
| SL4 Pitch (2-3 USPs) | 1 | pass | – | 1.0 | Besides, it's a JSW prime make, so you can be assured of the quality, that you are getting material from JSW, sir. Agent pitched quality and MTC availability, which were relevant to the customer's specific grade inquiry. |
| SL5 Qualify | 2 | pass | – | 2.0 | 2.5 mm will be available, sir... Where are you located? Agent successfully captured the requirement details: grade, thickness, width, quantity, and location. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | This IS, the IS standard that you have received, please send it to me on WhatsApp once. The agent placed the next action on the customer and did not commit to a specific follow-up action or timeline from his side. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| send_price_will_think | handled | No sir, I will not purchase immediately. I will forward this, and then they will tell me. |
How much time will it take? |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.394 | 98.9s | 152.4s | 127.7s | 9.7s | 245.1 | 0 | 40 | 39 | 22 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
4.0s
Hello Sandeep ji.
हेलो संदीप जी।
agent
5.2s
Yes sir.
जी सर।
agent
6.0s
Yes, this is Raunak speaking from JSW One. Do you have any requirement for GL coil right now?
जी रौनक यहां से बात कर रहा हूं JSW One से। कुछ रिक्वायरमेंट आ रही है अभी आपको GL coil में कुछ?
customer
12.0s
Sir, not in GL coil. Do you make this SG 295 grade steel?
सर GL coil में नहीं है। आपके यह बनाते हैं यह SG 295 grade का steel?
agent
18.8s
Which category does this fall into?
यह कौनसे category में आता है यह?
customer
20.8s
Sir, this
सर यह
agent
21.5s
Yes, this is hot... no, it comes under mild steel, sir.
हां यह hot नहीं mild steel में आता है सर।
customer
24.2s
Does it come in HR?
HR में आता है?
agent
25.3s
Yes, it is in HR.
हां HR में है।
customer
26.1s
It's in HR, sir, it will be available in HR.
HR में है सर, HR में मिल जाएगा।
agent
27.9s
Specification?
customer
28.5s
The specification is for the application of your LPG cylinders, sir.
Specification यह जो आपके LPG cylinder होते हैं, उसके लिए application के लिए है सर यह।
agent
33.2s
What will be the thickness?
कितना thickness रहेगा?
customer
34.4s
2.4 or 2.5 mm thickness, sir.
2.4 या 2.5 mm का thickness सर।
agent
37.0s
2.5 mm will be available, sir.
2.5 mm मिल जाएगा सर।
customer
39.0s
It will be available? Is there a four, sir, a 2.4?
मिल जाएगा? Four का भी होता है सर 2.4 का?
agent
41.8s
No sir, the standard starts from 2.5 mm.
नहीं सर 2.5 mm से standard start होता है।
customer
45.0s
Okay.
agent
46.2s
Okay, and what will be the quantity? Will it be a coil or a sheet? What will it be?
Okay, और कितना रहेगा? आपका coil रहेगा या sheet रहेगा? क्या रहेगा?
customer
49.2s
Sir, it will be a sheet, sir. No, no, it will be a coil, sir, 900. Wait a second sir, I'm telling you, I'm telling you.
सर इसका sheet आएगा सर। नहीं नहीं coil आएगा सर 900। एक सेकंड रुकना सर, बता रहा हूं बता रहा हूं।
agent
55.0s
And what will be the width, width, width, sir, tell me.
और width width width कितनी रहेगी सर मुझे बताइए।
customer
57.2s
I'm telling you sir, I'm telling you this. 900 mm sir.
बता रहा हूं सर, यह तो बता रहा हूं आपको। 900 mm sir.
agent
105.8s
900 mm by what will it be?
900 mm by कितना रहेगा?
customer
107.8s
It's a coil, right sir? It's a coil, sir.
Coil ही है ना सर? Coil है सर।
agent
109.8s
Sir coil, sir the standard coil comes in 1250, it comes in 1500.
सर coil, सर coil standard तो 1250 की आती है, 1500 की आती है।
customer
114.2s
I see.
अच्छा।
agent
115.2s
Yes, now I will have to check for the 900 coil once, sir.
हां, अभी इनको 900 वाली coil check करनी पड़ेगी सर एक बार।
customer
118.2s
I see, I see. Hmm.
अच्छा अच्छा। हम्म।
agent
121.0s
Which material do you buy? What material do you buy?
आप कौनसा material लेते हो? आप क्या लेते हो material?
customer
123.2s
Sir, actually, my customer is a cylinder manufacturer, sir. An overseas one. So I just got an inquiry from him this morning that I require this coil, if there is any manufacturer in India, then let me know. So your call came, so I asked you, sir.
सर actually मेरा customer है सर cylinder manufacturer। उसका बाहर का। तो उसका मेरे पास inquiry just आया सुबह morning में कि मेरे को यह coil required है, India में कोई manufacturer है तो मेरे को बता दो। तो आपका फोन आया तो मैंने आपसे पूछ लिया सर।
agent
136.0s
Sir, we can get it done, I will have to ask if they will do it in 900, 900 mm or not. Otherwise, can you take a 1250 coil?
सर करके दे देंगे, मुझे पूछना पूछना पड़ेगा 900, 900 mm में करेंगे कि नहीं। नहीं तो फिर 1250 की आप coil ले सकते हो?
customer
142.0s
Yes, no, there's no problem with that, sir, 1250 or 900. Just the thickness is this, 2.5 sir.
हां नहीं, उसमें कोई दिक्कत नहीं है सर 1250 में 900 में। बस thickness यही है 2.5 सर।
agent
146.8s
2.5 will be available, sir. That's the standard it starts with, sir. Where are you located?
2.5 मिल जाएगी सर। वो तो standard start ही होती है सर। आपका कहां पे है?
customer
151.0s
Mine is Ghaziabad, sir.
मेरा सर गाजियाबाद।
agent
152.2s
I'll tell you the rate for this, the rate. I should have its rate right now.
मैं इसमें rate, rate भी बता देता हूं मैं आपको। मेरे पास उसका rate होगा अभी।
customer
157.0s
Ghaziabad.
गाजियाबाद।
agent
158.0s
64400, ex-Ghaziabad.
customer
162.0s
6400?
agent
163.2s
64400.
customer
164.8s
Uh, this is the per ton rate, right sir?
अह, यह per ton का rate है ना सर?
agent
167.2s
Yes sir.
हां सर।
customer
168.2s
Okay sir. Will you send something for this, your complete... what is its PDF-VDF, is there anything? Technical details?
ठीक है सर। इसमें कुछ आप भेजेंगे आप पूरा अपना क्या इसका PDF-VDF कुछ है इसका? Technical details?
agent
173.8s
For technical details, you will get the MTC certificate, but after your payment is done, when your material is ready, only then can I provide the MTC. Besides, it's a JSW prime make, so you can be assured of the quality, that you are getting material from JSW, sir.
Technical details तो, MTC certificate मिलेगा ही आपको but after your payment is done, आपका material ready होगा तभी MTC provide कर पाऊंगा ना। बाकी JSW का prime make है, वो तो आप quality में assured रहिए कि JSW से माल मिल रहा है सर आपको।
customer
183.8s
Sir, what is the IS number? The IS that is used in India, that 60
सर IS number क्या होता है? जो उसमें IS चलता है India का, वो 60
agent
186.8s
One second, I'll tell you. The IS will be, there is E250A, there is E250BR, which one do you want?
एक सेकंड, बता देता हूं। IS जो रहेगा, E250A है, E250BR है, कौनसा चाहिए आपको?
customer
192.8s
This IS, the IS that I have received is SG295. That is Japanese.
यह IS जो है, जो मेरे पास IS आया है वो है SG295। वो है Japanese।
agent
197.8s
What I have in HR is IS 2062, sir.
मेरे पास HR में चढ़ता है, IS 2062 चलता है सर।
customer
201.8s
How much IS did you say? 2062?
IS कितना बताया? 2062?
agent
204.0s
2062.
customer
205.8s
Hmm.
हम्म।
agent
206.8s
Which IS do you need?
आपको कौनसा IS का चाहिए?
customer
208.2s
I am telling you.
बता रहा हूं आपको।
agent
209.8s
I have sent you my card and details on WhatsApp.
मैंने आपको ना WhatsApp पे मेरा card और details भेजे हैं।
customer
213.0s
Tell me. 6240.
बताओ। 6240.
agent
221.0s
6240?
customer
223.0s
Yes.
हां जी।
agent
224.0s
I'll check, I'll check this standard. HR, HR coil, right?
चेक करता हूं मैं यह standard check करता हूं। HR, HR coil ना आपका?
customer
227.8s
Yes sir. I am writing down my application, what my application is.
हां जी सर। मैं अपनी application लिख दे रहा हूं, मेरी application क्या है।
agent
231.5s
Brother, send it on WhatsApp so that there is no confusion.
भैया WhatsApp पे भेज दीजिए so that confusion ना हो जाए कोई।
customer
234.0s
I have sent it, sir. Machine body, can make body, body for outside. Cylinder.
भेज दिया सर मैंने। Machine body, body बना सकते हैं, body बाहर के लिए। Cylinder.
agent
239.8s
Okay. And how much, how many tons do you need?
ठीक है। और कितना, कितना ton चाहिए आपको?
customer
242.8s
For this, sir, I will need 80 tons at one time.
इसका सर मेरे को एक बार में, 80 ton चाहिए होगा।
agent
247.5s
80 tons. If I quote right now, will you purchase it, sir? Because the price keeps changing.
80 ton. यह तुरंत अभी अगर मैं quote कर दूं, purchase कर लेंगे सर? क्योंकि price जो है वो change होती रहती है।
customer
251.8s
No sir, I will not purchase immediately. I will forward this, and then they will tell me.
नहीं सर, तुरंत मैं purchase नहीं करूंगा। मैं आगे इसको forward करूंगा और फिर वो मेरे को बताएंगे।
agent
256.0s
How much time will it take?
कितना टाइम लगेगा?
customer
257.0s
How much time will it take for that? I will forward it, I will directly share your number with them, sir.
कितना टाइम लगेगा उसके लिए? Forward मैं कर दूंगा आगे, आपका number direct share कर दूंगा उनके साथ में ना सर।
agent
262.0s
Okay.
customer
262.8s
Yes, I don't want to be in the middle of anything, sir.
हां, मेरे को बीच में नहीं चाहिए सर कुछ भी।
agent
265.0s
So, so this 2.5 mm in 1250 coil will work, right?
तो, तो यह 2.5 mm में 1250 चलेगी ना coil?
customer
267.8s
Yes sir, yes it will work, it will work sir.
हां जी सर, हां जी चलेगी, चलेगी सर।
agent
269.8s
Okay. 80 tons, right? 8-0?
ठीक है। 80 ton ना, 8-0?
customer
271.8s
Yes, yes.
जी जी।
agent
272.8s
Okay, that will work. I will talk about this one.
ठीक है, चलेगा। मैं बात करता हूं यह वाला।
customer
275.0s
Okay.
agent
275.8s
This IS, the IS standard that you have received, please send it to me on WhatsApp once.
यह मुझे IS, एक बार IS standard जो आया है आपको, मुझे WhatsApp पे डालिए ना जरा एक बार।
customer
279.8s
I'm sending, should I send it to you sir, in two minutes?
डाल रहा हूं, भेज दूं सर आपको दो मिनट?
agent
282.0s
Okay.
ठीक है।
customer
282.8s
Yes, yes.
जी जी।
agent
283.8s
Then do it.
करिए तो।