Call 34972178963788551 2026-09-17 · sudeeps · 1:39
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_GP_Coated_Sep26 | General Enquiry | full conversation 20 turns, clean transcript (0% inaudible) | Hindi | 20 | supply_led (campaign_name:medium) |
Audio: clear: The audio is clear with some minor background noise typical of a call center environment.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
2
/4 flags
segment: unknown
MOQ: None MT critical
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.36
confidence high · +4/−0
from 9 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent did not ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent used a follow-up context ('my team had spoken to you') instead of a supply/price hook as required by the pitch type.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
The agent only asked about the customer's current market (Q4), but did not probe for what they make, application, monthly tonnage, or other key discovery points.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
objection
The customer raised 1 objection
you did not answer:
incumbent_supplier
नहीं, अभी एकदम मैंने दूसरे जगह से अपना रिक्वायरमेंट ये कर लिया मैंने। क्योंकि आपके इधर पे मुझे क्वांटिटी ज्यादा में मिल रहा था, मुझे कम क्वांटिटी ही च
Summary
The agent made a follow-up call. The customer explained he had already purchased his required 2 tons from another supplier because JSW's minimum order quantity was too high. The agent learned the next requirement would be around Diwali and ended the call by sending his contact details, asking the customer to reach out when the need arises.
Coaching
When a customer gives a future timeline like 'around Diwali', you must probe for the likely specifications (grade, thickness, quantity) to set up a concrete follow-up, instead of just waiting for them to call you.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
The agent did not ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The agent used a follow-up context ('my team had spoken to you') instead of a supply/price hook as required by the pitch type. |
| SL3 Discovery (6 Qs) | 2 | fail | 1 | 0.0 | कहां से करवाते हो सर आप ये two tons, three tons, मतलब from which market? Taloja? The agent only asked about the customer's current market (Q4), but did not probe for what they make, application, monthly tonnage, or other key discovery points. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
The conversation did not progress to a pitch; no USPs were mentioned. |
| SL5 Qualify | 2 | fail | – | 0.0 |
The agent asked when the next requirement would be but failed to capture any specific details like grade, thickness, or quantity. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | Okay, सर, मैं क्या करता हूं, आपको मेरा और official number WhatsApp करके रखता हूं... तो जैसे ही रिक्वायरमेंट आती है ना, you can connect me on that number, सर। The agent did not set a specific callback date, instead placing the responsibility on the customer to get in touch. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| incumbent_supplier | mishandled | नहीं, अभी एकदम मैंने दूसरे जगह से अपना रिक्वायरमेंट ये कर लिया मैंने। क्योंकि आपके इधर पे मुझे क्वांटिटी ज्यादा में मिल रहा था, मुझे कम क्वांटिटी ही चाहिए था two tons का। तो मैंने दूसरे के इधर से ले लिया है। |
कहां से करवाते हो सर आप ये two tons, three tons, मतलब from which market? Taloja? |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.612 | 27.1s | 17.2s | 54.7s | 6.1s | 338.7 | 0 | 10 | 10 | 8 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
agent
0.8s
Hello?
हेलो?
customer
1.7s
Yes, speak.
हां, बोलिए।
agent
2.2s
Hello, Mr. Pratik Pandey from Amitoyo?
हेलो, मिस्टर प्रतीक पांडे फ्रॉम Amitoyo?
customer
4.4s
Yes.
agent
5.2s
Pratik ji, very good afternoon. Sudeep speaking from JSW One MSME, Jindal Steel.
प्रतीक जी, वैरी गुड आफ्टरनून। सुदीप बोल रहा हूं JSW One MSME से, जिंदाल स्टील।
customer
8.0s
Yes, yes.
हां हां।
agent
8.4s
Sir, your company was registered on our portal and this was in reference with your steel procurement.
सर आपका कंपनी रजिस्टर्ड था पोर्टल पर हमारे and this was in reference with your steel procurement.
customer
11.8s
Hmm hmm.
हम्म हम्म।
agent
12.2s
So my team had spoken to you and it was mentioned that you were supposed to have some update in the mid of this month.
तो आपसे मेरी टीम की बात हुई थी and it was mentioned कि mid of this month में कुछ अपडेट आने वाला था आपको।
customer
16.2s
No, right now I have fulfilled my requirement from another place. Because at your place, I was getting it in a larger quantity, I needed a smaller quantity of only two tons. So I took it from someone else.
नहीं, अभी एकदम मैंने दूसरे जगह से अपना रिक्वायरमेंट ये कर लिया मैंने। क्योंकि आपके इधर पे मुझे क्वांटिटी ज्यादा में मिल रहा था, मुझे कम क्वांटिटी ही चाहिए था two tons का। तो मैंने दूसरे के इधर से ले लिया है।
agent
23.1s
Where do you get it from, sir, this two tons, three tons, I mean from which market? Taloja?
कहां से करवाते हो सर आप ये two tons, three tons, मतलब from which market? Taloja?
customer
25.9s
Yes, I take it from Taloja itself.
हां, Taloja से ही लेता हूं मैं।
agent
27.5s
Okay, okay, okay. So when will your next requirement be live? Any tentative date for that? I mean for
Okay, okay, okay. तो अभी next requirement कब तक लाइव होगी आपकी? Any tentative date for that? मतलब for
customer
30.5s
My next requirement will be around Diwali.
Next requirement मेरा दिवाली के आस पास ही होगा मेरा।
agent
32.7s
Maybe after Diwali or before Diwali?
दिवाली के बाद maybe या दिवाली के पहले?
customer
34.3s
That means, just understand it's around Diwali, a week before or after.
वही मतलब दिवाली के आगे पीछे ही समझ जाइए, एक हफ्ता आगे पीछे।
agent
36.9s
Alright. Okay, sir, what I'll do is, I'll WhatsApp you my official number. At present we are looking on system number. So as soon as the requirement comes, you can connect me on that number, sir. Okay?
ठीक है। Okay, सर, मैं क्या करता हूं, आपको मेरा और official number WhatsApp करके रखता हूं। At present we are looking on system number. तो जैसे ही रिक्वायरमेंट आती है ना, you can connect me on that number, सर। Okay?
customer
43.0s
Okay, okay, okay.
agent
44.0s
Fine, fine. Thank you so much. Have a great day. Yeah.
customer
46.0s
Okay, bye.
ठीक है, bye.