Call 34972178963730181 2026-09-17 · Rohit Mishra · 1:07
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_GP_Coated_Sep26 | General Enquiry | full conversation 15 turns, clean transcript (0% inaudible) | Hindi | 15 | supply_led (campaign_name:medium) |
Audio: clear: The customer puts the agent on hold with music towards the end of the recording.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.33
confidence high · +0/−2
from 2 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent greeted and identified but failed to ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
Agent did not provide a supply or price hook, instead jumping directly to asking for a requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked before the call ended.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
did well
Qualify
Do you have any requirement for MS right now?
Summary
The agent introduced himself and JSW One and immediately asked for a requirement in mild steel. The customer was initially confused, then stated they had no requirement and asked what the company deals in. The call ended abruptly without any discovery or next steps being established.
Coaching
Rohit, always start by asking for permission to speak and then provide a strong reason for your call (the hook). This engages the customer better than immediately asking for a requirement.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | Yes, good afternoon. This is Rohit calling from JSW One. Am I speaking with Infinity Solution? The agent greeted and identified but failed to ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent did not provide a supply or price hook, instead jumping directly to asking for a requirement. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked before the call ended. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
The call ended before any USPs could be pitched. |
| SL5 Qualify | 2 | pass | – | 2.0 | Do you have any requirement for MS right now? Agent successfully asked if a current requirement exists, which is the primary action for this step. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
No next step was proposed or agreed upon before the call ended. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.491 | 8.1s | 8.4s | 50.5s | 3.7s | 311.1 | 0 | 7 | 8 | 4 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.2s
Hello.
हॅलो.
agent
1.0s
Hello.
हॅलो.
customer
1.8s
Hello.
हॅलो.
agent
2.4s
Yes?
हां जी?
agent
2.9s
Yes, good afternoon. This is Rohit calling from JSW One. Am I speaking with Infinity Solution?
हां जी, गुड आफ्टरनून। रोहित बात कर रहा हूं JSW One से। Infinity Solution से बात कर रहे क्या?
customer
6.3s
Yes sir.
जी सर।
agent
7.0s
Do you have any requirement for MS right now?
अभी कुछ रिक्वायरमेंट था क्या MS में?
customer
8.4s
For what?
किस चीज का?
agent
9.2s
In MS, in mild steel, do you have any requirement right now?
MS में, mild steel में कुछ रिक्वायरमेंट था अभी?
customer
11.0s
Yes, yes.
हां हां।
agent
11.5s
Okay.
customer
12.0s
Mild steel?
agent
12.8s
Yes, yes.
हां हां।
customer
13.2s
Hello?
हॅलो?
customer
14.2s
No sir, I don't have a requirement. What do you deal in?
नहीं सर, रिक्वायरमेंट तो नहीं है। आप किस में डील करते हैं?