Call 34972178963715751 2026-09-17 · sudeeps · 1:47
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_GP_Coated_Sep26 | General Enquiry | full conversation 21 turns, clean transcript (10% inaudible) | Marathi | 21 | supply_led (campaign_name:medium) |
Audio: noisy: Significant crosstalk from another conversation between 0:23 and 0:28. The customer's voice is also low and muffled at times, making some words hard to discern.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
MOQ: 7.0 MT None
3 · Supply
US
not_in_stockyard
Agent stated that GL coil orders are placed at the plant and have a 40-ton MOQ, which the customer's 7-ton requirement did not meet.
4 · Sentiment
the CUSTOMER
-0.28
confidence high · +1/−4
from 4 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent identified themself and used the customer's name but did not ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent did not provide a hook and instead jumped directly to asking for a requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked; the conversation went straight from requirement to MOQ.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
did well
Qualify
So, do you have any requirement now?
Summary
The agent re-connected with a known customer who had an immediate requirement for 7 metric tons of AZ 150 GL coil. The agent identified that this quantity was below the 40-ton Minimum Order Quantity for this plant-ordered material. The call ended with the agent promising to speak internally but without a firm next step for the customer.
Coaching
The call started abruptly. Always open by asking for permission to speak, and then use a supply or price hook to create interest before asking for their requirement.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
The agent identified themself and used the customer's name but did not ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The agent did not provide a hook and instead jumped directly to asking for a requirement. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked; the conversation went straight from requirement to MOQ. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched as the conversation was cut short by the MOQ constraint. |
| SL5 Qualify | 2 | pass | – | 2.0 | So, do you have any requirement now? The agent asked for a requirement and captured the product type and quantity from the customer. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
The agent stated an internal action ('I will have a word with Sarvesh sir') but did not commit to a specific next step with the customer. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.512 | 24.0s | 22.9s | 60.1s | 7.8s | 302.5 | 0 | 12 | 9 | 7 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.7s
Hello?
agent
1.7s
Uh Kylie ma'am, Sudeep here from JSW One MSME.
customer
5.1s
Hello?
agent
6.1s
Hello?
customer
6.8s
Yeah, can you hear me now?
agent
8.2s
Kylie ma'am, Sudeep speaking from JSW One. I haven't called from the system number, madam, this one.
कायली मॅम, सुदीप बोलतोय JSW One मधनं. सिस्टमचा नंबर नाही फोन लावलाय मॅडम हा.
agent
12.5s
Your company, Pawar Industrial Infra, was registered. We have spoken before.
तुमची कंपनी पवार इंडस्ट्रियल इन्फ्रा रजिस्टर्ड होती. आपलं पहिले बोलणं झालंय.
customer
16.6s
Yes.
हो.
agent
17.2s
So, do you have any requirement now?
तर आता काय रिक्वायरमेंट आहे का आपल्याकडे?
customer
19.8s
I have a requirement for AZ [inaudible] coil.
मला एझेड [inaudible] कॉइलची रिक्वायरमेंट आहे.
agent
22.1s
What are you saying?
काय बोलताय?
agent
26.3s
Your voice, your voice is coming in very low, madam.
आवाज आवाज खूप लो येतोय मॅडम आपला.
customer
28.8s
Yes, I said that there was a requirement for AZ 150 GL coil, so regarding that, Sarvesh sir and you had a discussion.
हा मी बोलली की AZ 150 GL कॉइलची रिक्वायरमेंट होती, तर त्याबद्दल सर्वेश सरांचं आणि तुमचं डिस्कशन झालं.
agent
34.1s
Okay, okay, okay. When are you planning? What is it? What is the quantity?
अच्छा अच्छा अच्छा. कधी प्लॅनिंग करताय काय आहे तुम्ही? किती क्वांटिटी आहे?
customer
37.5s
Now last time also we [inaudible] tons it was, 19 metric tons [inaudible] and now it is for 7 metric tons now [inaudible].
आता लास्ट टाइम पण आम्ही [inaudible] टन्स होती, 19 मेट्रिक टन्स [inaudible] आणि आता ती 7 मेट्रिक टन्सची आता [inaudible].
agent
44.8s
Madam, we place the order for GL at the plant. We have an MOQ of 40 tons.
मॅडम आम्ही जीएल आहे ना प्लांटमध्ये लावतो. We have a MOQ of 40 tons.
agent
48.5s
We have an MOQ of 40 tons, madam.
चाळीस टनाचा MOQ आहे मॅडम आपला.
customer
50.5s
Okay. We have a bit of an issue because the requirement I have is not for 40 tons at all. I need only 7 tons now.
ओके. आम्हाला थोडा इश्यू आहे कारण की रिक्वायरमेंट मला जी आहे ती 40 टन्सची नाहीच आहे. 7 टन्सच आता हवीय.
agent
56.8s
Okay, okay. No problem, madam, that's fine. I will do it, I will have a word with Sarvesh sir. Okay?
ठीक आहे ठीक आहे. हरकत नाही मॅडम, चालेल. मी करतो सर्वेश सरांशी बोलणं करून घेतो मी. ओके?
customer
1.0s
Fine.
चालेल.
agent
1.5s
Okay. Thank you.
ठीक आहे. थँक्यू.