Call 34972178963710481 2026-09-17 · Aditya Pandey · 0:45
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_GP_Coated_Sep26 | Not_Answered | short or unclear only 5 turns - short exchange, limited evidence to score | Gujarati | 5 | supply_led (campaign_name:medium) |
Audio: muffled: The audio quality is slightly muffled with some background noise, but the speech is generally understandable.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.00
confidence med · +0/−0
from 0 hits
neither signal -> neutral
neither signal -> neutral
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent did not introduce themselves or JSW One, nor did they ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
No hook was attempted; the agent immediately referenced a previously sent quotation.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked during the call.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
habit You asked no questions at all on this call. Discovery is where the requirement comes from.
Summary
The agent opened the call stating a quotation had been sent, indicating a follow-up. The customer responded with 'Hello' and the call ended immediately after. No pitch elements were executed, and no information was exchanged.
Coaching
Even on a follow-up call, you must always start by re-introducing yourself and JSW One and confirming it's a good time to talk.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
The agent did not introduce themselves or JSW One, nor did they ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
No hook was attempted; the agent immediately referenced a previously sent quotation. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked during the call. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched as no discovery was conducted. |
| SL5 Qualify | 2 | fail | – | 0.0 |
The agent did not ask about any current requirements. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
The call ended abruptly with no next step established. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.686 | 2.4s | 1.1s | 41.5s | 1.9s | too short | 0 | 2 | 2 | 0 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
unknown
0.0s
This call is being recorded.
customer
2.5s
Hello
હેલો
agent
3.8s
Hello
હેલો
customer
4.8s
Hello
હેલો
agent
5.6s
Yes, I have sent you the quotation.
હા અમે તમને quotation મોકલ્યું છે.