Call 34972178963709462 2026-09-17 · dhruv · 0:42
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_GP_Coated_Sep26 | No_requirement | full conversation 12 turns, clean transcript (0% inaudible) | Hindi | 12 | supply_led (campaign_name:medium) |
Audio: clear: Some background chatter is audible on the agent's side.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: construction
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.56
confidence high · +0/−6
from 2 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
rejection
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent identified themself and the company but did not ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent did not provide a hook and instead went straight to asking for a requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked to understand the customer's business or needs.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
did well
Qualify
Sir, is there any requirement for sheet metal?
Summary
The agent contacted a company named 'MS Civil Works', introduced JSW, and immediately asked about requirements for sheet metal. The customer confirmed they had no current need. The agent then ended the call without establishing a future follow-up.
Coaching
Before asking for a requirement, always state your reason for calling with a supply or price hook to earn the customer's attention for discovery.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
The agent identified themself and the company but did not ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The agent did not provide a hook and instead went straight to asking for a requirement. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked to understand the customer's business or needs. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched as no discovery was conducted. |
| SL5 Qualify | 2 | pass | – | 2.0 | Sir, is there any requirement for sheet metal? The agent successfully asked if a current requirement exists. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
The agent ended with a passive 'let me know', not a committed next step like a scheduled callback. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.562 | 8.6s | 6.7s | 26.7s | 3.0s | 230.2 | 0 | 6 | 6 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.9s
Hello.
agent
2.8s
Hello.
customer
3.8s
Yes, speak.
हाँ बोलिए।
agent
5.0s
Uh, MS Civil Works?
अह MS Civil Works?
customer
6.8s
Yes, MS Civil Works, speak.
हाँ MS Civil Works, बोलिए।
agent
8.5s
Sir, I am calling from JSW One, Jindal Steel Works.
सर JSW One से बात कर रहा हूँ मैं, Jindal Steel Works.
customer
11.9s
You are from Jindal Steel, speak.
Jindal Steel से आप बोलिए।
agent
13.9s
Sir, is there any requirement for sheet metal?
सर कुछ रिक्वायरमेंट है शीट मेटल में?
customer
16.0s
No, right now there is no requirement for sheets.
नहीं, अभी तो कोई शीट की रिक्वायरमेंट नहीं है।
agent
18.7s
Okay sir, if there is anything, let me know.
ठीक है सर, कुछ रहेगा तो बताइएगा।
customer
20.8s
Yes.
हाँ।
agent
21.8s
Okay.