Call 34972178963620861 2026-09-17 · Rohit Mishra · 1:05
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_GP_Coated_Sep26 | General Enquiry | full conversation 17 turns, clean transcript (0% inaudible) | Hindi | 17 | supply_led (campaign_name:medium) |
Audio: noisy: Significant background noise and chatter, especially on the agent's side, which occasionally makes the speech slightly difficult to discern.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.51
confidence high · +11/−0
from 10 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent identified himself and the company but failed to ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent skipped the hook and went directly to asking for a requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked as the customer deflected the call early.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
objection
The customer raised 1 objection
you did not answer:
send_price_will_think
You just share it on WhatsApp, okay? I'll discuss it with my team once, if there is a requirement, they will call you back, okay?
did well
Qualify
Do you have any requirement in MS right now?
Summary
The agent contacted a previous lead and asked for a current requirement. The customer deflected, asking for details to be sent via WhatsApp for internal review. The agent agreed without probing further or setting a specific follow-up call, ending the interaction.
Coaching
When a customer asks you to just send details and says they will call back, you must try to secure a specific time for you to follow up with them.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
The agent identified himself and the company but failed to ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The agent skipped the hook and went directly to asking for a requirement. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked as the customer deflected the call early. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
The call did not progress to the pitch stage, so no USPs were shared. |
| SL5 Qualify | 2 | pass | – | 2.0 | Do you have any requirement in MS right now? The agent successfully asked if a current requirement exists, which is the first part of qualification. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
The agent agreed to send details on WhatsApp without securing a specific follow-up time or committed next step. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| send_price_will_think | mishandled | You just share it on WhatsApp, okay? I'll discuss it with my team once, if there is a requirement, they will call you back, okay? |
Sure, sure. Your name is Neha, right?... Okay, fine. I'll send it. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.511 | 14.4s | 13.8s | 36.8s | 3.1s | 233.3 | 0 | 8 | 9 | 4 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
agent
4.6s
Hello.
customer
5.2s
Yes.
हां जी।
agent
5.8s
Am I speaking with Shikhar International?
शिखर इंटरनेशनल से बात कर रहे है?
customer
7.8s
Yes, tell me.
हां जी, बताइए।
agent
9.2s
Uh, this is Rohit Mishra calling from JSW One, from Mumbai.
अह रोहित मिश्रा बात कर रहा था JSW One से, from Mumbai.
customer
12.5s
Yes sir, tell me.
हां जी सर, बताइए।
agent
14.0s
Do you have any requirement in MS right now?
MS में कुछ requirement है क्या आपकी अभी?
customer
16.5s
Hello?
agent
17.2s
Do you have any requirement in MS right now?
MS में कुछ requirement है क्या अभी भी?
customer
19.2s
In MS... one... have we spoken before?
MS में... एक... आपसे पहले बात हुई थी क्या हमारी?
agent
22.2s
Right, right, right. We have spoken before, right.
Right, right, right. पहले भी बात हुई है हमारी, right.
customer
25.0s
Yes.
हां।
customer
26.0s
Let me ask once, sir. You just share it on WhatsApp, okay? I'll discuss it with my team once, if there is a requirement, they will call you back, okay?
मैं एक बार सर पूछ लेती हूं। एक बार आप WhatsApp पे hi share कर दीजिए, ठीक है? मैं एक बार अपनी team से discuss कर लेती हूं, अगर requirement होगी तो वो call back कर लेंगे आपको, ठीक है?
agent
33.2s
Sure, sure. Your name is Neha, right?
Sure, sure. आपका नाम नेहा है, right?
customer
35.0s
Yes.
agent
35.8s
Okay, fine. I'll send it.
Okay, ठीक है। मैं भेजता हूं।
customer
37.5s
Okay.