Call 34972178963611382 2026-09-17 · Rohit Mishra · 0:58
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_GP_Coated_Sep26 | General Enquiry | full conversation 14 turns, clean transcript (7% inaudible) | Hindi | 14 | supply_led (campaign_name:medium) |
Audio: noisy: Significant background noise and chatter throughout the call, especially at the beginning.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
3.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: construction
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.38
confidence high · +4/−0
from 5 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Hook (supply/price signal)
This is a direct product question, not a benefit-led hook about price or availability as required by the supply-led pitch.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
The call ended before any discovery questions could be asked.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
−2.0 pts
Qualify
The customer confirmed a general requirement exists, but the agent did not capture any specific details (grade, qty, etc.) before the call ended.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, this requirement you had put in on the 15th-16th, have you purchased all this or have you put it on hold?
did well
Opener & permission
Yes Vikas ji, hello... my name is Rohit Mishra, I am calling from JSW, sir.
Closure with next step
CUSTOMER: call me around five o'clock... AGENT: Okay, okay.
Summary
The agent contacted a lead from Pragati Infrastructure to inquire about PPGL requirements. The customer, Vikas, confirmed they have a need for the material but was busy at a worksite. He requested a callback at 5 PM, which the agent agreed to, and the call concluded.
Coaching
Your hook needs to be stronger; instead of just asking if they need a product, lead with a benefit like price or immediate availability to create more interest.
Missed:
SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | pass | – | 2.0 | Yes Vikas ji, hello... my name is Rohit Mishra, I am calling from JSW, sir. Agent greeted, used the customer's name, and identified himself and JSW. He correctly handled the customer's immediate request for a callback without pushing. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 | Do you have any requirement for PPGL? This is a direct product question, not a benefit-led hook about price or availability as required by the supply-led pitch. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
The call ended before any discovery questions could be asked. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No discovery was done, so no USPs were pitched. |
| SL5 Qualify | 2 | fail | – | 0.0 |
The customer confirmed a general requirement exists, but the agent did not capture any specific details (grade, qty, etc.) before the call ended. |
| SL6 Closure with next step | 1 | pass | – | 1.0 | CUSTOMER: call me around five o'clock... AGENT: Okay, okay. Agent successfully secured a specific callback time, establishing a clear next step. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.487 | 7.3s | 7.7s | 43.0s | 3.9s | 287.7 | 0 | 6 | 7 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
unknown
0.2s
[inaudible]
customer
2.0s
Hello?
agent
3.3s
Yes Vikas ji, hello.
हां विकास जी, नमस्ते।
customer
4.4s
Hello, tell me.
नमस्ते, बताइए।
agent
5.0s
Am I speaking with someone from Pragati Infrastructure?
ये प्रगति इंफ्रास्ट्रक्चर से बात कर रहे क्या?
customer
6.5s
Yes, yes.
हां जी, हां जी।
agent
7.2s
Do you have any requirement for PPGL? I, my name is Rohit Mishra, I am calling from JSW, sir.
आपका कुछ PPGL में रिक्वायरमेंट रहता है क्या? मैं, मेरा नाम रोहित मिश्रा है, JSW से बात कर रहा हूं मैं सर।
customer
11.5s
Okay, we definitely have requirements for PPGL.
अच्छा, PPGL में बिलकुल रहता है।
agent
13.8s
Okay.
अच्छा।
customer
14.2s
Right now, you do one thing, either you call me around five o'clock, I have just come to the site.
अभी आप एक काम करो या तो ना आप मेरेको पांच बजे के अराउंड फोन करो, अभी मैं साइट पे आया हुआ हूं मैं।
agent
17.2s
Okay, okay.
ठीक है, ठीक है।
customer
17.5s
Alright?
है ना?
agent
17.8s
Okay.
customer
18.1s
Okay.
ठीक है।