34972178963523721 · Call

Call 34972178963523721 2026-09-17 · ankit mistry · 1:21

Campaign	Disposition	Could we hear it?	Language	Turns	Pitch type
IS_MFG_CR_GI_GP_Coated_Sep26	General Enquiry	full conversation 12 turns, clean transcript (0% inaudible)	Hindi	12	supply_led (campaign_name:medium)

Audio: clear: The audio is clear with minimal background noise.

The four signals separate columns, separate owners

1 · Pitch adherence

the REP

3.0/10

no conversation

USP relevance: none

2 · Customer quality

the LEAD we handed over

2 /4 flags

segment: wrong_product material: scrap

3 · Supply

none

4 · Sentiment

the CUSTOMER

0.03

confidence high · +2/−1 from 5 hits
0.6*lexical + 0.4*prior

What to do differently next time biggest points lost first · the quotes are from real calls

−2.0 pts Opener & permission Agent did not ask for permission to speak, leading to initial customer confusion.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.

−2.0 pts Hook (supply/price signal) Agent did not deliver a supply or price hook, moving directly into questioning.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.

−2.0 pts Discovery (6 Qs) Agent only asked if the customer purchases steel before discovering they only buy scrap, which ended this line of questioning.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: Okay, so what do you manufacture, sir, by the way?

habit You did 75% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.

did well

Qualify

So do you have any requirement for steel or did you just place an inquiry here, how is it?

Closure with next step

I'll give them your number, and they will contact you tomorrow, okay?

Summary

The agent contacted a lead from a portal registration. The customer clarified that they do not purchase prime steel, but rather the scrap generated from steel. The agent correctly identified the mismatch and set a clear next step to have the JSW scrap team contact the customer.

Coaching

You correctly identified the customer's need and routed them well, but you missed the opening steps. Always secure permission to speak and deliver a hook to create interest before starting discovery.

Missed: SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs)

Module 1 — step by step every result carries its evidence quote

Step	Wt	Result	Qs	Earned	Evidence from the transcript
SL1 Opener & permission	2	fail	–	0.0	Agent did not ask for permission to speak, leading to initial customer confusion.
SL2 Hook (supply/price signal)	2	fail	–	0.0	Agent did not deliver a supply or price hook, moving directly into questioning.
SL3 Discovery (6 Qs)	2	fail	1	0.0	Okay, so do you purchase steel for your business? Agent only asked if the customer purchases steel before discovering they only buy scrap, which ended this line of questioning.
SL4 Pitch (2-3 USPs)	1	fail	–	0.0	No USPs were pitched as the customer was correctly identified as a scrap buyer, not a prime material user.
SL5 Qualify	2	pass	–	2.0	So do you have any requirement for steel or did you just place an inquiry here, how is it? Agent successfully asked for a current requirement, and the customer confirmed they had none.
SL6 Closure with next step	1	pass	–	1.0	I'll give them your number, and they will contact you tomorrow, okay? Agent provided an excellent, specific next step by committing to a handover to the correct internal team.

Conversation mechanics measured from turn timings, not judged by the LLM

Talk ratio	Agent talk	Customer talk	Dead air	Longest monologue	WPM	Interrupts	Agent turns	Cust turns	Q marks
0.754 heavy	30.1s	9.8s	41.1s	9.5s	271.1	0	6	6	6

Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)

customer

0.8s

Hello.

agent

2.0s

Hello, Shalon Paper Tubes?

customer

4.1s

Yes.

हां जी।

agent

5.2s

Uh sir, hi, good afternoon. I am calling from JSW. You had registered your business on our portal. Uh but just want to understand, do you purchase steel here or how is it? Or you are a pipeline tubes?

अह सर, हाय, गुड आफ्टरनून। मैं JSW से बात कर रहा हूं। आपने हमारे पोर्टल पे आपका जो बिज़नेस है, ये रजिस्ट्रेशन करा था। अह बट जस्ट वांट टू अंडरस्टैंड यहां पे आप स्टील परचेस करते हो या फिर मतलब कैसा है? और यू आर अ पाइपलाइन ट्यूब्स?

customer

13.8s

I don't know what you have called for. What did you say?

किसके लिए बात किया हो मेरे को मालूम नहीं। क्या बोले आप?

agent

16.4s

I am saying that you had registered this business of yours, Shalon Paper Tube, this account on our Jindal's digital portal. So do you have any requirement for steel or did you just place an inquiry here, how is it?

मैं ये कह रहा हूं, आपने हमारे जिंदाल के डिजिटल पोर्टल पे आपका ये जो बिज़नेस है, Shalon Paper Tube, ये अकाउंट आपने रजिस्ट्रेशन करा था। तो आपको कुछ स्टील का रिक्वायरमेंट वगेरा होता है या फिर आपने जस्ट इंक्वायरी के लिए यहां पे लाया था, कैसा है?

customer

26.4s

No, there was a requirement earlier, now there is nothing.

नहीं, रिक्वायरमेंट तो अभी था, अब अभी कुछ नहीं है।

agent

29.1s

Okay, there is nothing right now. Okay, so do you purchase steel for your business?

अच्छा, अभी कुछ नहीं है। Okay, तो आप स्टील परचेस करते हो आपके बिज़नेस के लिए?

customer

31.9s

Yes, steel purchase, the scrap that is generated from steel, we purchase that.

हां, स्टील परचेस, स्टील में जो जे स्क्रैप निकलता है ना, वो परचेस करते हैं।

agent

35.0s

Oh, you purchase scrap. Okay, okay. Alright, then I'll do one thing, I have a scrap team that handles all this. So I'll give them your number, and they will contact you tomorrow, okay?

अच्छा, आप स्क्रैप परचेस करते हो। Okay, okay. ठीक है, तो मैं एक काम करता हूं, मेरी स्क्रैप की मेरी टीम है जो ये सब संभालती है। तो आपका नंबर उनको दे देता हूं, तो लोग आपको कल कांटेक्ट कर देंगे, ठीक है?

customer

42.3s

Okay, okay, that will work.

ठीक, ठीक है, चलेगा।

agent

43.8s

Okay ji, thank you.

Okay जी, थैंक यू।