Call 34972178963337752 2026-09-17 · dhruv · 2:07
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_GP_Coated_Sep26 | Wrap up time exceeded :0 | full conversation 28 turns, clean transcript (0% inaudible) | Hindi | 28 | supply_led (campaign_name:medium) |
Audio: clear: There is some minor background noise on the customer's side, but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
MOQ: None MT None
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.43
confidence high · +0/−5
from 5 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent identified themself and the company but did not ask for permission before jumping into the sales question.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent did not provide a supply or price hook, instead asking directly for a requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked; the conversation was immediately taken over by the customer's past service complaint.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
did well
Qualify
Uh sir, do you have any requirement in sheet metal?
Summary
The agent contacted a customer who was immediately frustrated about a previous inquiry that was cancelled without a response. The agent attempted to explain it as a system error but failed to regain control of the call. The customer stated they have no current requirement and the call ended with the agent vaguely promising to look into the past issue.
Coaching
When a customer opens with a service complaint, pause the pitch, take ownership of the issue, and solve their problem first before trying to sell.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | Uh sir, do you have any requirement in sheet metal? The agent identified themself and the company but did not ask for permission before jumping into the sales question. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The agent did not provide a supply or price hook, instead asking directly for a requirement. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked; the conversation was immediately taken over by the customer's past service complaint. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No discovery was done, and consequently no USPs were pitched. |
| SL5 Qualify | 2 | pass | – | 2.0 | Uh sir, do you have any requirement in sheet metal? The agent successfully asked if a current requirement exists, though the answer was no. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | Definitely, I will check on this. The agent's proposed next step was a vague internal action, not a committed, specific follow-up with the customer. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.456 | 21.5s | 25.6s | 79.9s | 5.2s | 351.6 | 0 | 14 | 14 | 6 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.8s
Hello?
हॅलो?
agent
1.4s
Hello.
हॅलो.
customer
2.0s
Yes?
हां?
agent
2.4s
Mr. Prajapati?
प्रजापति जी?
customer
3.2s
Hello?
हॅलो?
agent
3.8s
Is this Mr. Prajapati speaking?
प्रजापति जी बात कर रहे हैं?
customer
5.0s
Who is speaking?
कौन बोल रहा है?
agent
5.8s
Sir, I am calling from JSW One.
सर JSW One से बात कर रहा हूं मैं।
customer
7.6s
Your voice is not coming clearly, sir.
आपका आवाज बराबर नहीं आ रहा है सर।
agent
9.2s
Sir, I am calling from JSW One MSME. Is my voice clear now?
सर JSW One MSME से बात कर रहा हूं। अभी आ रही है आवाज?
customer
11.2s
Yes, tell me.
हां बोलिए।
agent
12.0s
Uh sir, do you have any requirement in sheet metal?
अह सर कुछ रिक्वायरमेंट है sheet metal में?
customer
14.5s
I had a requirement in between, sir. You people didn't give a proper response yesterday. You cancelled the entire order. What should I say now?
अभी बीच में तो था सर, अभी आप लोग ने कल ही कुछ रेस्पॉन्स नहीं दिया प्रॉपर। आपने सब कैंसिल कर दिया सारा ऑर्डर। अभी क्या बोलूं मैं?
agent
19.4s
Okay.
अच्छा।
customer
20.1s
Hmm.
हम्म।
agent
20.5s
Meaning, was there any specific reason for it to be cancelled?
मतलब कुछ स्पेसिफिक रीजन था वो कैंसिल होने का?
customer
22.5s
Did anyone tell me anything? You people cancelled it from your system.
अब मुझे किसी ने कुछ बोला थोड़ी? आप लोग ने ही अपने सिस्टम से कैंसिल कर दिया।
agent
25.4s
I hadn't done anything to yours. Until 2, 12:30.
मैंने तो कुछ भी नहीं किया था ना आपका तो। दो साढ़े बारह बजे तक।
customer
27.2s
I had put two or three inquiries for HR.
HR का मैंने दो तीन इंक्वायरी डाला था।
agent
29.0s
Hmm. For five tons.
हम्म। पांच टन का।
customer
30.0s
I had put it for all brands, that any brand available would work for me. But you people didn't give any response then.
सारे ब्रांड्स का मैंने डाला था कि कोई भी ब्रांड अवेलेबल रहेगा तो मुझे चल जाएगा। लेकिन आप लोग ने कुछ रेस्पॉन्स नहीं दिया फिर।
agent
34.7s
Okay. Because as per my system, you did get a call from the system. But I guess it couldn't connect, so maybe that's why it got auto-closed. We didn't do it, it gets auto-closed.
अच्छा। क्योंकि as per my system, आपको ना सिस्टम से कॉल आई थी। But I guess कनेक्ट नहीं हो पाई थी तो शायद इसके लिए वो ऑटो क्लोज हो गया। हमने नहीं किया था, वो ऑटो क्लोज होता है।
customer
40.1s
No no, I didn't get a call. Because I normally receive all calls. Even if it's spam, I receive it. It's a different matter that I talk and then disconnect.
नहीं नहीं, कॉल तो नहीं आया था मेरे पास। क्योंकि मैं नॉर्मली सारे कॉल रिसीव करता हूं। स्पैम रहता है तो भी मैं रिसीव कर लेता हूं। बात करके फिर काट देता हूं वो अलग बात रहता है।
agent
45.4s
Correct.
बराबर।
agent
46.4s
No no sir, you tell me. How can we do it?
नहीं नहीं सर आप बताइए मेरेको। कैसे कर सकते हैं?
customer
48.2s
Right now, sir, I don't have any requirement. If I have one, I will put in an inquiry. My inquiry goes into your system anyway.
अभी तो सर नहीं है फिलहाल। रहेगा तो मैं इंक्वायरी डालूंगा। आपके सिस्टम में तो जाता ही है फिर इंक्वायरी मेरा।
agent
52.1s
Okay sir. Okay. Definitely, I will check on this. I will check on this.
ठीक है सर। ठीक है। डेफिनेटली मैं देख लेता हूं इसमें। मैं देख लेता हूं इसमें।
customer
55.0s
Yes.
हां।