34972178963027811 · Call

Call 34972178963027811 2026-09-17 · Abdul Ansari · 1:48

Campaign	Disposition	Could we hear it?	Language	Turns	Pitch type
IS_MFG_CR_GI_GP_Coated_Sep26	Wrap up time exceeded :0	full conversation 32 turns, clean transcript (0% inaudible)	Hindi	32	supply_led (campaign_name:medium)

Audio: clear: There is some background chatter on the agent's side, but it does not significantly impact transcription.

The four signals separate columns, separate owners

1 · Pitch adherence

the REP

2.0/10

no conversation

USP relevance: none

2 · Customer quality

the LEAD we handed over

1 /4 flags

segment: trader

3 · Supply

none

4 · Sentiment

the CUSTOMER

-0.25

confidence high · +4/−10 from 9 hits
0.6*lexical + 0.4*prior

rejection

What to do differently next time biggest points lost first · the quotes are from real calls

−2.0 pts Opener & permission The agent identified himself and the company but failed to ask for permission to speak, jumping directly into a requirement question.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.

−2.0 pts Hook (supply/price signal) The agent did not lead with a supply or price hook; instead, he opened with a direct question about requirements.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.

−2.0 pts Discovery (6 Qs) The agent asked no discovery questions; the only information (competitor brands) was volunteered by the customer.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: Okay, so what do you manufacture, sir, by the way?

objection The customer raised 1 objection you did not answer: send_price_will_think

No, there is no requirement right now, sir. Is this your number? Send me a 'hi' on this personal number, I will save your number.

did well

Qualify

Is there any requirement, sir? Material requirement in HR, CR?

Summary

The agent contacted a hardware company to check for steel requirements. The customer confirmed no immediate need but inquired about the current rate for coated steel, mentioning competitor brands. The agent gave a price. The call ended with the agent agreeing to send a 'hi' message so the customer could save the number for future requirements, with no firm next step established.

Coaching

You must follow the pitch structure, especially by asking discovery questions to understand the customer's needs before you can offer a relevant solution or price.

Missed: SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step

Module 1 — step by step every result carries its evidence quote

Step	Wt	Result	Qs	Earned	Evidence from the transcript
SL1 Opener & permission	2	fail	–	0.0	Yeah, hello sir, this is Abdul speaking from JSW One. ... Is there any requirement for steel, sir? The agent identified himself and the company but failed to ask for permission to speak, jumping directly into a requirement question.
SL2 Hook (supply/price signal)	2	fail	–	0.0	Is there any requirement for steel, sir? The agent did not lead with a supply or price hook; instead, he opened with a direct question about requirements.
SL3 Discovery (6 Qs)	2	fail	1	0.0	The agent asked no discovery questions; the only information (competitor brands) was volunteered by the customer.
SL4 Pitch (2-3 USPs)	1	fail	–	0.0	The agent did not pitch any USPs, as no discovery was done to identify customer needs.
SL5 Qualify	2	pass	–	2.0	Is there any requirement, sir? Material requirement in HR, CR? The agent successfully asked if a current requirement exists, which is the primary goal of this step when the answer is no.
SL6 Closure with next step	1	fail	–	0.0	Okay sir, I will send a 'hi' from my personal number. The agent agreed to send a 'hi' message, which is not a committed next step like a quote or a scheduled callback.

Objections supplementary — never inside the /10

Type	State	Customer said	Rep replied
send_price_will_think	mishandled	No, there is no requirement right now, sir. Is this your number? Send me a 'hi' on this personal number, I will save your number.	Okay sir, I will send a 'hi' from my personal number.

Conversation mechanics measured from turn timings, not judged by the LLM

Talk ratio	Agent talk	Customer talk	Dead air	Longest monologue	WPM	Interrupts	Agent turns	Cust turns	Q marks
0.535	25.1s	21.8s	61.1s	3.0s	368.1	0	16	16	10

Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)

customer

1.9s

Hello?

हेलो?

agent

3.2s

Hello?

हेलो?

agent

4.0s

Yeah, hello sir, this is Abdul speaking from JSW One.

या, नमस्कार सर, मैं अब्दुल बात कर रहा हूं JSW One से।

customer

6.1s

Yes.

जी।

agent

7.8s

Is there any requirement for steel, sir? Is your company's name South Western Hardware, sir?

कुछ रिक्वायरमेंट है क्या सर स्टील में? South Western Hardware आपके कंपनी का नाम है सर?

customer

10.4s

Yes.

हां जी।

agent

11.2s

Is there any requirement, sir? Material requirement in HR, CR?

कुछ रिक्वायरमेंट है क्या सर? मटेरियल रिक्वायरमेंट HR, CR में?

customer

13.2s

What did you say?

क्या बोले?

agent

13.9s

Is there any requirement for material, sir? Any requirement in HR, CR?

कुछ रिक्वायरमेंट है क्या सर मटेरियल का आपका? HR, CR में कुछ रिक्वायरमेंट है?

customer

16.1s

No, there is no requirement right now, sir.

नहीं, कुछ रिक्वायरमेंट तो नहीं है सर अभी।

agent

18.4s

Okay, okay.

अच्छा अच्छा।

customer

19.0s

Rate... what rate are you giving right now, by the way?

रेट अभी रेट क्या दे रहे हो वैसे?

agent

20.2s

Right now the rate is increasing a lot, sir. Which material do you need, sir? Tell me which material you need.

अभी तो रेट तो बहुत इंक्रीज कर रहा है सर। कौन सा मटेरियल चाहिए सर? बताइए आपको कौन सा मटेरियल चाहिए?

customer

23.1s

If you talk about material, then Pragati's. Endura will also work.

मटेरियल बोले तो Pragati का। Endura भी चल जाएगा।

agent

26.1s

ninety five plus.

customer

27.8s

ninety five plus?

agent

28.9s

Yes.

जी।

customer

29.5s

ninety five plus, okay.

ninety five plus, अच्छा।

customer

30.2s

Endura will be cheaper.

Endura सस्ता पड़ेगा।

customer

31.3s

Is this available in the city, sir? Will the material be available from the city? Will it be available with profiling? Is this the rate for a coil?

ये सिटी में मिल जा रहा है सर? ये सिटी से माल मिलेगा? प्रोफाइल बना के मिलेगा? कॉइल का रेट है ये?

agent

34.7s

However you want it, we will get it for you that way.

जैसे चाहे वैसे मिलेगा, वैसे दिला देंगे।

agent

36.9s

With profiling, it will go a little higher, sir.

प्रोफाइल बना के थोड़ा सा ऊपर जाएगा सर।

customer

38.7s

With profiling, it will be less?

प्रोफाइल बना के कम पड़ जाएगा?

agent

39.9s

No sir, it will go up. How will it be less? It's the rate for the profile, right? So that's it.

नहीं सर, ऊपर जाएगा ना। कम कैसे बनेगा? प्रोफाइल का रेट है ना? तो वही तो।

customer

42.9s

Yes, yes.

जी जी।

agent

43.7s

So this is... send me the number, I will message you from my personal number.

तो ये तो आप नंबर भेज दीजिए ना, मैं मैसेज करता हूं आपको पर्सनल नंबर से।

customer

46.7s

Okay. No, there is no requirement right now, sir. Is this your number? Send me a 'hi' on this personal number, I will save your number.

अच्छा। नहीं, अभी तो रिक्वायरमेंट नहीं है सर। ये आपका ही नंबर है क्या? ये पर्सनल नंबर पे मेरे को हाय करके भेज दो, आपका नंबर सेव करके रखता हूं।

agent

51.1s

Okay sir, I will send a 'hi' from my personal number.

ठीक है सर, मैं पर्सनल नंबर से हाय भेजता हूं।

customer

52.6s

Whenever there is a requirement, I will call you.

जब भी रिक्वायरमेंट लगे, मैं आपको फोन करूंगा।

agent

54.8s

Okay sir, sure sure. I'll send it now.

ठीक है सर, श्योर श्योर। भेज देता हूं अभी।

customer

56.1s

Yes.

हां।

agent

56.7s

Okay, thank you.

ओके, थैंक यू।