34972178962815211 · Call

Call 34972178962815211 2026-09-17 · ankit mistry · 1:50

Campaign	Disposition	Could we hear it?	Language	Turns	Pitch type
IS_MFG_CR_GI_GP_Coated_Sep26	No_requirement	full conversation 33 turns, clean transcript (0% inaudible)	Gujarati	33	supply_led (campaign_name:medium)

Audio: clear: The conversation is heavily code-mixed, with English terms for business and steel trade used frequently within Gujarati sentences.

The four signals separate columns, separate owners

1 · Pitch adherence

the REP

2.0/10

no conversation

USP relevance: none

2 · Customer quality

the LEAD we handed over

0 /4 flags

clean lead

3 · Supply

out_of_stock

Agent stated 'right now I don't have CR stock because the pricing has increased a lot'.

4 · Sentiment

the CUSTOMER

-0.18

confidence high · +8/−11 from 13 hits
0.6*lexical + 0.4*prior

What to do differently next time biggest points lost first · the quotes are from real calls

−2.0 pts Hook (supply/price signal) Agent did not lead with a supply or price hook, instead opening with a generic requirement question.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.

−2.0 pts Discovery (6 Qs) Agent only asked about the current brand/supplier and failed to ask about manufacturing, application, volume, or payment terms.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: Okay, so what do you manufacture, sir, by the way?

−2.0 pts Qualify Although the agent asked about a requirement, he did not capture any specific details like grade, width, quantity, or location when the customer asked for a price.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: Yes, this requirement you had put in on the 15th-16th, have you purchased all this or have you put it on hold?

objection The customer raised 1 objection you did not answer: credit

That's the big problem, sir. I get three months' credit here for 74.

did well

Opener & permission

Hiren ji, hi, good afternoon. I am Ankit Mistry speaking from JSW Steel. How are you?

Summary

The agent reconnected with a past lead who had a previous price issue. The customer asked for the current CR rate, and the agent stated it was out of stock but provided an indicative price. The customer rejected this, citing a competitor's offer that included 90-day credit. The agent did not counter the objection and ended the call with a vague promise to follow up.

Coaching

When a customer objects on price and credit, don't just give up; use our USPs like TC quality and landed cost to build value against their unknown 'make' and justify our cash price.

Missed: SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step

Module 1 — step by step every result carries its evidence quote

Step	Wt	Result	Qs	Earned	Evidence from the transcript
SL1 Opener & permission	2	pass	–	2.0	Hiren ji, hi, good afternoon. I am Ankit Mistry speaking from JSW Steel. How are you? Agent greeted, introduced himself and the company, and used the customer's name, and the customer's positive response confirmed permission to speak.
SL2 Hook (supply/price signal)	2	fail	–	0.0	are you currently looking for any requirement in HR or CR? Agent did not lead with a supply or price hook, instead opening with a generic requirement question.
SL3 Discovery (6 Qs)	2	fail	1	0.0	And which make are you getting for this 74? Agent only asked about the current brand/supplier and failed to ask about manufacturing, application, volume, or payment terms.
SL4 Pitch (2-3 USPs)	1	fail	–	0.0	Agent did not pitch any USPs to counter the customer's price/credit objection or build value.
SL5 Qualify	2	fail	–	0.0	are you currently looking for any requirement in HR or CR? Although the agent asked about a requirement, he did not capture any specific details like grade, width, quantity, or location when the customer asked for a price.
SL6 Closure with next step	1	fail	–	0.0	So whenever it is available, I will update you at that time, okay? The closure was a vague promise to 'update' rather than a committed next step with a specific date or action.

Objections supplementary — never inside the /10

Type	State	Customer said	Rep replied
credit	mishandled	That's the big problem, sir. I get three months' credit here for 74.	No, okay. And which make are you getting for this 74?

Conversation mechanics measured from turn timings, not judged by the LLM

Talk ratio	Agent talk	Customer talk	Dead air	Longest monologue	WPM	Interrupts	Agent turns	Cust turns	Q marks
0.577	32.3s	23.7s	54.0s	6.5s	306.5	0	16	17	4

Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)

customer

0.2s

Hello

હેલો

agent

1.2s

Hello

હેલો

customer

1.6s

Hello hello

હેલો હેલો

agent

2.1s

Yes

હા

customer

2.4s

Yes

હા

agent

2.7s

Hiren ji, hi, good afternoon. I am Ankit Mistry speaking from JSW Steel. How are you?

હિરેનજી, હાય, ગુડ આફ્ટરનૂન. હું અંકિત મિસ્ત્રી વાત કરું છું JSW સ્ટીલ માંથી. કેમ છો?

customer

6.0s

Great, I'm fine, I'm fine, tell me.

સરસ, મજામાં, મજામાં, બોલો.

agent

7.5s

Uh Hiren bhai, we spoke two months ago with regards to your business, Convis Technologies. Uh so are you currently looking for any requirement in HR or CR?

અ હિરેનભાઈ, આપણે બે મહિના પહેલા આપણી વાત થઈ હતી વિથ રિગાર્ડ્સ ટુ યોર બિઝનેસ, કોન્વિસ ટેકનોલોજીસ. અ તો હાલમાં કઈ તમને રિક્વાયરમેન્ટ જોઈ રહ્યા છો HR કે CR માં?

customer

12.8s

Uh, we did talk.

અ વાત તો થઈ તી.

agent

14.2s

Hmm hmm.

હં હં.

customer

14.5s

But for me, there was no change in the rate, you understand?

પણ મારે એમાં રેટમાં કોઈ ફેરફાર નહોતો આવતો, સમજ્યા?

agent

16.5s

Oh, okay. So there was a rate issue. Okay.

અચ્છા, ઓકે. તો રેટનો ઇસ્યુ હતો. ઓકે.

customer

18.2s

Yes, it was a rate issue.

હા, રેટ ઇસ્યુ હતો.

agent

18.9s

Hmm hmm. Okay, okay.

હં હં. ઓકે, ઓકે.

customer

19.6s

That's why we didn't proceed. What is the CR sheet rate now?

એટલે આગળ નહિ વધ્યા. અત્યારે શું છે CR સીટ રેટ?

agent

21.3s

Uh actually, right now I don't have CR stock because the pricing has increased a lot, you see, due to that there is a bit of a stock issue in it. But I can give you an idea of the pricing.

અ એક્ચ્યુલી અત્યારે તો CR નો તો સ્ટોક જ નથી મારી પાસે બીકોઝ પ્રાઇઝિંગ બહુ ઇન્ક્રીઝ થઈ ગયા છે ને, તેના કારણે થોડાક એમાં સ્ટોક ઇસ્યુ છે. બટ તમને હું એક પ્રાઇઝિંગનો એક આઈડિયા આપી દઉં.

customer

27.8s

But suppose, if you consider 1 mm.

પણ માની લો 1 mm પકડો તો.

customer

29.0s

Tell me for 1 mm, what is it?

1 mm કહો તો મને શું છે?

agent

30.0s

Yes, so its pricing for you should be something around 72, approx.

હા, તો એનો તમારો પ્રાઇઝિંગ સમથિંગ અરાઉન્ડ 72 આસપાસ જેવું આવવું જોઈએ, એપ્રોક્સ.

customer

33.5s

That's the big problem, sir. I get three months' credit here for 74.

એ જ સર મોટો પ્રોબ્લેમ છે. 74 માં તો મને અહીંયા ત્રણ મહિનાની ક્રેડિટ મળે છે.

agent

36.8s

72, 72.

customer

37.8s

But sir, listen to the whole thing. In 74, it comes with 90 days credit.

પણ મારે સર, મારે સાંભળો તો ખરા પૂરી વાત. 74 માં 90 ડેઝ ક્રેડિટમાં આવે છે.

agent

40.8s

Oh, with 90 days credit.

અચ્છા, 90 ડેઝ ક્રેડિટમાં.

customer

41.8s

So why should we take it in 72 in cash? That's the problem.

તો આપણે 72 માં કેસમાં કેમ લેવું? એ જ પ્રોબ્લેમ છે.

agent

43.8s

No, okay. And which make are you getting for this 74?

ના, અચ્છા. અને કયું મેક તમને મળે છે આ 74 માં?

customer

45.8s

In 74, I don't know the make. Because we are not concerned with the make.

74 માં મેક તો નહીં ખબર આપને. અમારે કારણ કે મેકથી મતલબ નથી.

agent

48.5s

Oh, then I guess you must be getting MS. Okay.

અચ્છા, તો તો પછી આઈ ગેસ MS કરતા તો તમને મળતું હશે. ઓકે.

agent

51.0s

Uh, it's okay, no problem. So whenever it is available, I will update you at that time, okay?

અ ઠીક છે, વાંધો નથી. તો જે સમયે હશે એ સમયે હું અપડેટ કરી દઉં છું, ઓકે?

customer

53.8s

Yes yes.

હા હા.

agent

54.2s

Yeah, thank you.

યા, થેન્ક યુ.

customer

54.8s

Okay okay.

ભલે ભલે.

agent

56.0s

Okay okay.

ભલે ભલે.

customer

56.5s

Okay.

ઓકે.