Call 34972178962809261 2026-09-17 · Ronak Mehta · 0:54
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_GP_Coated_Sep26 | Wrap up time exceeded :0 | full conversation 6 turns, clean transcript (0% inaudible) | Hindi | 6 | supply_led (campaign_name:medium) |
Audio: noisy: There is significant background conversation on the customer's side, making some of their speech slightly difficult to discern.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.07
confidence high · +0/−0
from 1 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent did not ask for permission to speak; he went straight into a qualifying question.
How Sajal Bhaskar did it on a
9.0/10 call —
Hello, am I speaking with Ashok Chauhan ji? ... I was calling from JSW One.
−2.0 pts
Hook (supply/price signal)
No supply or price hook was delivered; the agent asked about products instead.
How Sajal Bhaskar did it on a
9.0/10 call —
Sir, the pricing is going to go high until October.
−2.0 pts
Discovery (6 Qs)
Agent only asked one discovery question before the customer ended the conversation; this is below the threshold for a 'partial' pass.
How Sajal Bhaskar did it on a
9.0/10 call —
is it purely a trading business? ... What is the monthly procurement? ... otherwise I buy material from Tata. ... Out of that, how much is Tata's? ... Our payment is in advance, sir.
did well
Qualify
Do you have any requirements coming up right now?
Summary
The agent introduced himself and immediately asked about requirements. The customer, who identified their business as 'solar', stated they were in a meeting and could not talk. The call ended with the customer saying they would call back, but no firm next step was agreed upon.
Coaching
Start your calls by asking for permission, such as 'Is this a good time to talk?', before asking about requirements, as this respects the customer's time and improves your chances of a full conversation.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | Hello, good afternoon sir, Ronak Mehta speaking from JSW One. Do you have any requirements coming up right now? The agent did not ask for permission to speak; he went straight into a qualifying question. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
No supply or price hook was delivered; the agent asked about products instead. |
| SL3 Discovery (6 Qs) | 2 | fail | 1 | 0.0 | What do you manufacture, sir? Agent only asked one discovery question before the customer ended the conversation; this is below the threshold for a 'partial' pass. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched as not enough discovery was completed. |
| SL5 Qualify | 2 | pass | – | 2.0 | Do you have any requirements coming up right now? The agent successfully asked if a current requirement exists, which is the primary goal of this step. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | Okay, should I call you back? The customer said 'we will call you back', and the agent's offer to call back was not explicitly accepted, so no committed next step was established. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.486 | 8.5s | 9.0s | 36.5s | 5.3s | 254.1 | 0 | 4 | 2 | 4 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
agent
1.9s
Hello, good afternoon sir, Ronak Mehta speaking from JSW One. Do you have any requirements coming up right now?
हेलो, गुड आफ्टरनून सर, रौनक मेहता बात कर रहा हूं मैं JSW One से। कुछ रिक्वायरमेंट अभी आ रही है आपको?
agent
6.3s
Anything in GI sheet, GP sheets?
GI sheet, GP sheets में कुछ?
customer
8.0s
I will discuss with you. It's good, we are sitting and will meet.
मैं करता हूं डिस्कस आपसे। बढ़िया हो गया, बैठे हो गए मिलते हैं।
agent
11.8s
What do you manufacture, sir?
आप क्या मैन्युफैक्चरिंग करते हैं सर?
customer
14.0s
We are in solar. We will discuss with you, right now we have just come to a function. A meeting is going on, we will call you back.
हम लोग सोलर में हैं। हम डिस्कस करते हैं आपसे अभी जस्ट एक फंक्शन आए हुए हैं। मीटिंग चल रही है, आपसे कॉल बैक कर लेंगे।
agent
20.1s
Okay, should I call you back?
ठीक है, मैं कॉल बैक करूं आपको?