Call 34972178962801721 2026-09-17 · Aditya Pandey · 0:48
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_GP_Coated_Sep26 | No_requirement | full conversation 9 turns, clean transcript (0% inaudible) | Hindi | 9 | supply_led (campaign_name:medium) |
Audio: noisy: There is significant background chatter on the customer's side, which slightly affects clarity.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: unknown
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.43
confidence high · +0/−2
from 2 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent identified himself but did not ask for permission to speak, nor did he ask for a callback time when the customer deferred.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
Agent did not deliver a supply or price hook; instead, he stated the reason for the call based on past registration.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
The call was terminated by the customer before any discovery questions could be asked.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
Summary
The agent contacted a lead based on a past registration for a CR requirement. The customer, who answered as 'RR Steel', immediately stated they had no current need and would talk later. The agent did not attempt to schedule a follow-up, and the call ended.
Coaching
When a customer defers the conversation by saying 'I'll talk later', your primary goal is to secure a specific time for a callback instead of letting the call end.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | AGENT: Yes, hello, I am Aditya Pandey calling from JSW. Agent identified himself but did not ask for permission to speak, nor did he ask for a callback time when the customer deferred. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent did not deliver a supply or price hook; instead, he stated the reason for the call based on past registration. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
The call was terminated by the customer before any discovery questions could be asked. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched as the call ended before the pitch phase. |
| SL5 Qualify | 2 | fail | – | 0.0 |
Agent did not ask if a current requirement exists; he made a statement about a past one. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
No next step was proposed or agreed upon after the customer said they would talk later. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.634 | 9.7s | 5.6s | 32.7s | 4.0s | 222.7 | 0 | 4 | 5 | 1 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
4.7s
Hello, RR Steel?
हेलो, आर आर स्टील?
agent
6.0s
Yes?
हां जी?
customer
6.9s
Yes.
हां जी।
agent
7.8s
Yes, hello, I am Aditya Pandey calling from JSW.
हां जी, नमस्ते, मैं आदित्य पांडे बात कर रहा था JSW से।
customer
11.2s
Yes?
हां जी?
agent
12.2s
I was calling from JSW, sir, Jindal Steel Works.
JSW से बात कर रहा था सर, जिंदल स्टील वर्क्स।
customer
15.6s
What do you want to talk about?
किस बारे में बात करनी है आपको?
agent
17.5s
Sir, you had some requirement in CR, that's why you were registered on our platform, that's why.
सर जी, आपका कुछ रिक्वायरमेंट था CR में, इसलिए आप हमारे प्लेटफार्म पे रजिस्टर थे ना, इसलिए।
customer
21.8s
Not right now, I'll talk later.
अभी नहीं है, मैं बाद में बात करना।