Call 34972178962748751 2026-09-17 · Aditya Pandey · 1:14
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_GP_Coated_Sep26 | Interested | full conversation 14 turns, clean transcript (0% inaudible) | Hindi | 14 | supply_led (campaign_name:medium) |
Audio: clear: Some background chatter from other agents is present but does not significantly affect the clarity of the main speakers.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
4.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.74
confidence high · +8/−0
from 2 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent identified himself and JSW but did not ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked; the call was cut short by the customer being out of station.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
−1.0 pts
Pitch (2-3 USPs)
No discovery was conducted, so no USPs were pitched.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: ...so that the distributors don't have a monopoly. They can increase the price anytime, they can't give it to you at a higher price in the future. There should be control in the market.
habit You asked no questions at all on this call. Discovery is where the requirement comes from.
objection
The customer raised 1 objection
you did not answer:
incumbent_supplier
Requirement हर बार लेते हैं, वो कोई आप पूरा नहीं कर पाते हैं।
did well
Hook (supply/price signal)
...stock excess पड़ा है GP का। अगर आपको कोई urgent requirement होगी तो आप मुझे बता दीजिए, मैं वो solve करवा दूंगा।
Qualify
Was there any steel requirement in GP or...
Summary
The agent contacted a manufacturing lead who immediately objected, citing a history of JSW One failing to fulfill their requirements. The agent countered by stating there is currently excess stock of GP. The customer was out of station and could not provide a requirement, so the agent agreed to WhatsApp them and follow up next week. No discovery was done and no firm next step was set.
Coaching
When a customer says we've failed to supply them before, acknowledge their frustration and propose a single, small trial order to prove our current capability, rather than just stating that stock is now available.
Missed:
SL1 Opener & permission SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
Agent identified himself and JSW but did not ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | pass | – | 2.0 | ...stock excess पड़ा है GP का। अगर आपको कोई urgent requirement होगी तो आप मुझे बता दीजिए, मैं वो solve करवा दूंगा। Agent successfully used the availability of GP stock as a hook in response to the customer's objection. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked; the call was cut short by the customer being out of station. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No discovery was conducted, so no USPs were pitched. |
| SL5 Qualify | 2 | pass | – | 2.0 | Was there any steel requirement in GP or... Agent asked for a current requirement, but the customer was out of station and could not provide one. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | ...you can tell me next week, no issue at all. The next step was vague ("next week") and not a specific, committed callback. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| incumbent_supplier | mishandled | Requirement हर बार लेते हैं, वो कोई आप पूरा नहीं कर पाते हैं। |
सर, वो ना, अगर आप एक बार और देखेंगे तो अभी कैसा market में आपको पता ही है, stock excess पड़ा है GP का। अगर आपको कोई urgent requirement होगी तो आप मुझे बता दीजिए, मैं वो solve करवा दूंगा। |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.651 | 20.9s | 11.2s | 41.9s | 6.7s | 281.3 | 0 | 7 | 7 | 0 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.9s
Hello.
agent
1.7s
Hello.
customer
2.2s
Hi-Tech Agro?
agent
3.4s
Yes.
हां जी।
agent
4.2s
Sir, hello, this is Aditya Pandey calling from JSW.
सर जी नमस्ते, मैं आदित्य पांडे बात कर रहा था JSW से।
customer
7.0s
Tell me.
बोलिए।
agent
7.8s
Sir, you were registered on our platform, I was calling regarding that. Was there any steel requirement in GP or...
सर जी हमारे platform पे register थे, उसी के regarding call कर रहे थे। कुछ steel requirement था GP में या...
customer
12.5s
You take the requirement every time, but you are never able to fulfill it.
Requirement हर बार लेते हैं, वो कोई आप पूरा नहीं कर पाते हैं।
customer
16.8s
This will be the, I guess, 10th, 15th time now.
agent
20.8s
Sir, actually, if you check once more, you know how the market is right now, there is excess stock of GP. If you have any urgent requirement, please let me know, I will get it resolved.
सर, वो ना, अगर आप एक बार और देखेंगे तो अभी कैसा market में आपको पता ही है, stock excess पड़ा है GP का। अगर आपको कोई urgent requirement होगी तो आप मुझे बता दीजिए, मैं वो solve करवा दूंगा।
customer
28.8s
Right now I will have to check the urgent requirement. I am out of station right now.
अभी तो urgent requirement check करना पड़ेगा। I am out of station right now.
agent
31.5s
No worries sir, no worries. I will WhatsApp you. Yes, I will WhatsApp you. Then whatever your requirement is, you can tell me next week, no issue at all.
No worries sir, no worries. मैं आपको WhatsApp कर देता हूं। हां, मैं आपको WhatsApp कर देता हूं। फिर आपका कुछ भी requirement होगा, आप मुझे next week बता दीजिए, कोई भी issue नहीं।
customer
38.3s
Alright. Thank you for that.
agent
39.5s
Thank you.