Call 34972178962694811 2026-09-17 · Abdul Ansari · 0:57
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_GP_Coated_Sep26 | Wrap up time exceeded :0 | full conversation 15 turns, clean transcript (0% inaudible) | Hindi | 15 | supply_led (campaign_name:medium) |
Audio: clear: Some background noise is present on the agent's side but it does not significantly impact transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
out_of_stock
right now sir, there is no stock of GL material in GL.
4 · Sentiment
the CUSTOMER
-0.12
confidence high · +0/−0
from 1 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent did not ask if it was a good time to talk, failing to get permission.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent did not lead with a supply or price hook, instead jumping directly to asking for a requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked about the customer's business, application, or volume.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
Summary
The agent opened by asking for HR/CR requirements. The customer corrected them, stating their need was for Galvalume (GL). The agent immediately stated GL was out of stock and the call ended without exploring alternatives or setting a next step.
Coaching
When a customer's required material is out of stock, don't end the call; instead, use it as a chance to discover their business needs (tonnage, application) to create a future opportunity.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | Sir, do you have any requirement for steel, in HR, CR? I had called for that. The agent did not ask if it was a good time to talk, failing to get permission. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The agent did not lead with a supply or price hook, instead jumping directly to asking for a requirement. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked about the customer's business, application, or volume. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched as no discovery was conducted. |
| SL5 Qualify | 2 | fail | – | 0.0 | Not HR, I had put it for Galvalume, man. Although the agent asked if a requirement existed, they failed to capture any details (qty, spec, location) once the customer specified the material. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | Okay okay, right now sir, there is no stock of GL material in GL. Okay sir. The call was terminated after stating the material was out of stock; no next step was proposed or agreed upon. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.563 | 11.2s | 8.7s | 37.1s | 3.2s | 294.6 | 0 | 6 | 9 | 4 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.5s
Hello?
हेलो?
customer
2.8s
Hello?
हेलो?
agent
4.4s
Hello?
हेलो?
customer
5.1s
Hello?
हेलो?
customer
6.0s
Yes sir.
हां जी सर।
agent
7.0s
Sir, greetings, this is Abdul speaking from JSW.
सर जी नमस्कार, अब्दुल बात कर रहा हूं सर JSW से।
customer
9.7s
Yes Abdul, tell me.
हां अब्दुल जी बोलो।
agent
11.0s
Sir, do you have any requirement for steel, in HR, CR? I had called for that.
सर जी कुछ requirement है क्या सर steel में HR CR में उसके लिए phone किया था।
customer
14.5s
For HR?
HR का?
agent
15.4s
Do you have any requirement for material, sir? I had called for that.
कुछ requirement है क्या सर material का आपको? उसके लिए phone किया था।
customer
17.9s
Not HR, I had put it for Galvalume, man.
HR नहीं Galvalume के लिए मैंने डाला था यार।
agent
20.0s
What?
क्या?
customer
20.6s
Galvalume, I had put it for Galvalume.
Galvalume, Galvalume के लिए डाला था मैं।
agent
22.2s
Okay okay, right now sir, there is no stock of GL material in GL. Okay sir.
अच्छा अच्छा, अभी तो सर GL का stock है ही नहीं material अभी GL में। ठीक है सर।
customer
25.9s
Yes. I had put it for Galvalume. What about HR
हां जी। Galvalume के लिए डाला था। HR का क्या