Call 34972178962664341 2026-09-17 · Ronak Mehta · 2:15
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_GP_Coated_Sep26 | General Enquiry | full conversation 45 turns, clean transcript (0% inaudible) | Gujarati | 45 | supply_led (campaign_name:medium) |
Audio: clear: The conversation is a clear code-mixed exchange with frequent use of English steel trade vocabulary.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.41
confidence high · +7/−0
from 10 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent did not ask for permission or if it was a good time to talk, jumping straight into the sales question.
How Sajal Bhaskar did it on a
9.0/10 call —
Hello, am I speaking with Ashok Chauhan ji? ... I was calling from JSW One.
−2.0 pts
Hook (supply/price signal)
Agent did not provide a supply or price hook, instead opening with a direct question about requirements.
How Sajal Bhaskar did it on a
9.0/10 call —
Sir, the pricing is going to go high until October.
−2.0 pts
Discovery (6 Qs)
Agent only asked what the customer manufactures and which brands they buy, missing 4 of the 6 key discovery questions.
How Sajal Bhaskar did it on a
9.0/10 call —
is it purely a trading business? ... What is the monthly procurement? ... otherwise I buy material from Tata. ... Out of that, how much is Tata's? ... Our payment is in advance, sir.
objection
The customer raised 1 objection
you did not answer:
price
Your price doesn't get set with us.
did well
Qualify
What size? In 1500 by 3000?
Summary
The customer, a panel manufacturer, has an immediate requirement for 8 MT of CR sheets but opened the call stating JSW's price is not competitive. The agent gathered the specific material dimensions and location but did not handle the price objection on the call. The call ended with the agent promising to check for the best possible price and update the customer.
Coaching
When a customer immediately objects on price, use it as a cue to discuss total landed cost and our value propositions, rather than just promising to check the price and get back.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
Agent did not ask for permission or if it was a good time to talk, jumping straight into the sales question. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent did not provide a supply or price hook, instead opening with a direct question about requirements. |
| SL3 Discovery (6 Qs) | 2 | fail | 2 | 0.0 | And what... what do you manufacture? Agent only asked what the customer manufactures and which brands they buy, missing 4 of the 6 key discovery questions. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
Agent did not pitch any USPs, even after the customer raised a clear price objection. |
| SL5 Qualify | 2 | pass | – | 2.0 | What size? In 1500 by 3000? Agent successfully captured the core requirement details (thickness, size, quantity, location) needed to prepare a quote. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | I will update you. The next step was a vague promise to 'update', not a committed quote turnaround time or a specific callback. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| price | mishandled | Your price doesn't get set with us. |
It will work, I'll see once what best can be done. I'll tell you. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.353 | 37.7s | 69.0s | 28.3s | 4.9s | 272.1 | 0 | 23 | 22 | 15 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.0s
Hello
હેલો
agent
0.9s
Hello
હેલો
agent
1.5s
Hello Jitendra bhai, Ronak Mehta speaking from JSW One.
હેલો જીતેન્દ્ર ભાઈ, રોનક મહેતા વાત કરું છું ફ્રોમ JSW One.
customer
4.2s
Hello
હેલો
customer
4.8s
Yes, tell me, brother.
હા બોલો ભાઈ.
agent
5.6s
Sir, is there any requirement, sir, for CR sheet?
સર, requirement આવે છે સર, CR sheet માં કઈ?
customer
7.4s
Your price doesn't get set with us.
તમારો price માં સેટ થતું નથી થતું આપણી સાથે.
agent
9.8s
Which material do you buy, sir?
તમે કયું મટીરીયલ લો છો, સાહેબ?
customer
11.2s
CR.
agent
11.6s
In CR, sir...
CR માં સાહેબ...
customer
12.2s
1.2 and 1.5.
agent
12.9s
Understood. In which brand?
Understood. કયા brand માં?
customer
14.2s
What are you saying?
શું કયો છો?
agent
15.0s
In which brand? Which material?
કયા brand માં? કયા મટીરીયલ?
customer
16.2s
CR, CR 1.5 and 1.2.
CR, CR 1.5 અને 1.2.
agent
18.2s
Okay, and which company's do you buy?
Okay, અને કયા કંપની નું લો છો?
customer
19.7s
It's not of a specific company. This AMNS comes, JSW comes, Tata comes, mix of whatever...
એવું કંપની નું નો હોય. આ AMNS આવે, JSW આવે, Tata આવે, mix નો જે...
agent
23.0s
Mix, mix... oh, in mix whatever... okay.
Mix, mix... અચ્છા mix માં જે... okay.
customer
25.0s
Wherever it seems reasonable, we have to buy that.
જ્યાં reasonable લાગે એ લેવાનું હોય.
agent
26.8s
I see. And what... what do you manufacture?
અચ્છા. અને તમે શું... શું manufacturing કરો છો?
customer
28.7s
We make panels.
અમે panel બનાવીએ છીએ.
agent
30.1s
Panels?
customer
30.7s
Hm.
હમ.
agent
31.3s
Okay.
agent
32.0s
Hm hm hm hm hm. It will work. If there is any requirement coming up now, then I will talk later about the pricing.
હમ હમ હમ હમ હમ. ચાલશે. અત્યારે કઈ requirement આવી રહી છે તો મેં વાત કરું પછી આગળનું pricing માટે.
customer
36.7s
Sir, it's not getting set. I need CR right now. I need both 1.2 and 1.5. Four tons each.
સાહેબ નથી સેટ થતું. મારે CR જોઈએ છે અત્યારે. 1.2 ને 1.5 બંને જોઈએ છે. ચાર ચાર ton.
agent
40.5s
What size? In 1500 by 3000?
Size શું? 1500 by 3000 માં?
customer
42.0s
Yes, 1500 by 3000.
હા, 1500 by 3000.
agent
43.8s
Okay, okay. What was the difference last time?
Okay, okay. કેટલો difference આવ્યો તો last time?
customer
45.9s
Four, a difference of three to four rupees comes.
ચાર, ત્રણ ચાર રૂપિયાનો આવે.
agent
47.7s
Of three to four rupees?
ત્રણ ચાર રૂપિયાનો?
customer
48.7s
Hm.
હમ.
agent
49.2s
Hm hm hm hm. It will work, I'll see once what best can be done. I'll tell you.
હમ હમ હમ હમ. ચાલશે, એક વાર હું જોઉં છું શું best થઈ શકે છે. તમને કહું.
customer
53.0s
Yes, look, on WhatsApp, CR 1.2 and 1.5, okay? Both...
હા, જો WhatsApp પર CR 1.2 અને 1.5, બરાબર? બંને...
agent
55.5s
Okay.
customer
56.0s
Four tons each.
ચાર ચાર ton.
agent
56.8s
Okay. Four tons each, both?
Okay. ચાર ચાર ton ને બંને?
customer
57.9s
Hm. Yes, and I need delivery in Surat Kamrej, okay?
હમ. હા, અને સુરત કામરેજ delivery જોઈએ છે, બરાબર?
agent
100.6s
Surat... one second, I must have your location in this. In Surat, it's ahead, right? Kamrej Udyog Nagar.
સુરત... એક સેકન્ડ, તમારું location મારી પાસે આમાં હશે. સુરતમાં અહીંયા આગળ છે ને કામરેજ ઉદ્યોગ નગર.
customer
104.5s
Hm.
હમ.
agent
105.3s
394185 is the pincode, correct?
394185 pincode છે, correct?
customer
107.3s
Okay.
agent
108.1s
Okay. It will work, I will talk to you and I will do it, sir, I will update you.
Okay. ચાલશે, તમને હું વાત કરીને તમને હું કરું છું સાહેબ, update કરું છું તમને.
customer
111.4s
Yes. Yes, do it for me.
હા. હા, કરો મને.
agent
112.8s
Okay.