Call 34972178962630572 2026-09-17 · Aditya Pandey · 1:05
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_GP_Coated_Sep26 | Interested | full conversation 14 turns, clean transcript (0% inaudible) | Hindi | 14 | supply_led (campaign_name:medium) |
Audio: clear: Some background chatter from other sales agents, but the main conversation is clear.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
Agent confirmed material is likely available in the Kaloja stockyard.
4 · Sentiment
the CUSTOMER
+0.46
confidence high · +0/−0
from 0 hits
0.7*prior (damped - label alone is weak)
0.7*prior (damped - label alone is weak)
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent identified self and company but did not ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
Agent referenced a prior call instead of delivering a proactive supply or price hook to generate interest.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
Only one discovery question was asked (quantity), which is below the threshold for a 'partial' pass.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
habit You did 80% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Qualify
how much coil do you need, sir? ... Ten tons. ... Yes sir, I have it, it's available in 80 GSM, coil.
Summary
The agent followed up on a previous conversation about a need for 0.9mm GI coil. The customer confirmed a current requirement of 10 tons. The agent confirmed likely availability of 80 GSM material in the Kaloja stockyard and ended the call by promising to check the final stock and get back to the customer.
Coaching
Even on a follow-up call, you must run discovery to understand the customer's business before simply confirming stock and promising a callback.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
Agent identified self and company but did not ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent referenced a prior call instead of delivering a proactive supply or price hook to generate interest. |
| SL3 Discovery (6 Qs) | 2 | fail | 1 | 0.0 | Uh, how much coil do you need, sir? Only one discovery question was asked (quantity), which is below the threshold for a 'partial' pass. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched; the agent only confirmed stock availability without framing it as a benefit. |
| SL5 Qualify | 2 | pass | – | 2.0 | how much coil do you need, sir? ... Ten tons. ... Yes sir, I have it, it's available in 80 GSM, coil. Agent confirmed the requirement, capturing quantity, thickness (from prior call), and grade, and confirmed stock. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | I will check and confirm and let you know. The next step was a vague promise, not a committed action with a specific timeframe. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.796 heavy | 20.3s | 5.2s | 39.5s | 6.3s | 283.7 | 0 | 7 | 7 | 3 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.6s
Hello?
हॅलो?
agent
3.2s
Uh hello, yes, this is Aditya speaking from JSW.
अह हॅलो, हां जी, मैं आदित्य बोल रहा था JSW से।
customer
6.3s
Yes, tell me.
बोलिए ना।
agent
7.2s
We spoke last time, right? You were speaking from DJ Buildtech.
आपसे लास्ट टाइम बात हुई थी ना, DJ Buildtech से बोल रहे थे आप।
customer
9.5s
What happened?
क्या हुआ?
agent
10.3s
We spoke last time, you said you needed material in coated products.
लास्ट टाइम आपसे बात हुई थी, आपने बोला था आपको मटेरियल चाहिए था coated products में।
customer
13.6s
GI. Which one?
GI. कौनसा?
agent
14.8s
You needed 0.9 material, sir.
0.9 में आपको चाहिए था सर मटेरियल।
customer
16.5s
Is it there? Is it available?
है क्या? अवेलेबल है क्या?
agent
18.1s
Yes sir, I have it, it's available in 80 GSM, coil.
हां सर, मेरे पास है ना, 80 GSM में अवेलेबल है coil।
customer
20.3s
What's the rate?
क्या रेट चल रहा है?
agent
21.7s
Let me check the rate. Uh, how much coil do you need, sir?
रेट मैं चेक कर लेता हूं क्या है। अह, कितना चाहिए आपको सर coil?
customer
24.5s
Ten tons.
दस टन।
agent
25.5s
You need ten tons? I have it available, mostly in my stockyard, in the Kaloja stockyard I have 80... 80 GSM will mostly be available. I will check and confirm and let you know.
दस टन चाहिए क्या? मेरे पास अवेलेबल है मोस्टली मेरे stockyard में, Kaloja stockyard में मेरे पास 80 80 GSM मोस्टली अवेलेबल रहेगा। मैं आपको चेक करके कन्फर्म करके बताता हूं।