Call 34972178962599871 2026-09-17 · Abdul Ansari · 0:51
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_GP_Coated_Sep26 | General Enquiry | full conversation 14 turns, clean transcript (0% inaudible) | Hindi | 14 | supply_led (campaign_name:medium) |
Audio: clear: The customer's side has some minor background noise but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
4.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.12
confidence high · +0/−0
from 1 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Hook (supply/price signal)
Agent did not lead with a supply or price hook; instead, he asked about a past inquiry, which does not match the supply-led pitch structure.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked to understand the customer's business, volume, or applications.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
−1.0 pts
Pitch (2-3 USPs)
The call ended before any USPs were pitched.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: ...so that the distributors don't have a monopoly. They can increase the price anytime, they can't give it to you at a higher price in the future. There should be control in the market.
objection
The customer raised 1 objection
you did not answer:
price
JSW से मेरे को रेट मिला था 82.5 का। मुझे 80 रुपए में मिल गया।
did well
Opener & permission
जी हां, नमस्कार सर। अब्दुल बात कर रहा हूं JSW One से।
Qualify
सर कुछ रिक्वायरमेंट है क्या आपने कुछ इन्क्वायरी यहां दिए थे आप JSW One प्लैटफॉर्म पे।
Summary
The agent followed up on a past inquiry for a GI sheet. The customer immediately stated they had already fulfilled the requirement, having received a rate of Rs 82.5 from JSW but purchasing elsewhere for Rs 80. The agent did not attempt to handle the price objection and ended the call.
Coaching
When a customer says they found a better price, don't immediately give up. Try to understand their landed cost by asking about the brand and if their price included freight, then offer to provide a competitive all-inclusive quote.
Missed:
SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | pass | – | 2.0 | जी हां, नमस्कार सर। अब्दुल बात कर रहा हूं JSW One से। Agent successfully opened the call, identified himself and the company, and received implicit permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent did not lead with a supply or price hook; instead, he asked about a past inquiry, which does not match the supply-led pitch structure. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked to understand the customer's business, volume, or applications. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
The call ended before any USPs were pitched. |
| SL5 Qualify | 2 | pass | – | 2.0 | सर कुछ रिक्वायरमेंट है क्या आपने कुछ इन्क्वायरी यहां दिए थे आप JSW One प्लैटफॉर्म पे। Agent attempted to qualify by asking about a requirement, even though the customer revealed it was already fulfilled. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
Agent conceded the sale and ended the call without proposing any next step like a future callback or quote. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| price | mishandled | JSW से मेरे को रेट मिला था 82.5 का। मुझे 80 रुपए में मिल गया। |
ठीक है सर, बढ़िया बढ़िया सर, बढ़िया। ले लीजिए सर। |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.615 | 11.5s | 7.2s | 32.3s | 3.2s | 276.5 | 0 | 7 | 7 | 3 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.9s
Hello?
हॅलो?
agent
2.5s
Hello?
हॅलो?
customer
3.4s
Yes?
हां जी?
agent
4.0s
Yes, hello sir. This is Abdul speaking from JSW One.
जी हां, नमस्कार सर। अब्दुल बात कर रहा हूं JSW One से।
customer
6.7s
From where?
कहां से?
agent
7.5s
JSW, I'm speaking from JSW One, sir.
JSW, JSW One से बात कर रहा हूं सर।
customer
9.4s
Yes, tell me, sir.
जी बोलिए सर।
agent
10.6s
Sir, is there any requirement? You had placed an inquiry here on the JSW One platform.
सर कुछ रिक्वायरमेंट है क्या आपने कुछ इन्क्वायरी यहां दिए थे आप JSW One प्लैटफॉर्म पे।
customer
14.5s
Yes, it was an order for a GI sheet, sir.
हां GI sheet का ऑर्डर था सर।
agent
16.1s
Yes yes, it was for 2 mm, right?
जी जी, दो mm का था ना?
customer
17.7s
Yes sir, from JSW I got a rate of 82.5. I got it for 80 rupees.
हां सर, JSW से मेरे को रेट मिला था 82.5 का। मुझे 80 रुपए में मिल गया।
agent
21.8s
Okay sir, great, great sir, great. Please take it, sir.
ठीक है सर, बढ़िया बढ़िया सर, बढ़िया। ले लीजिए सर।
customer
24.3s
Okay.
ठीक।
agent
25.2s
Okay.
ठीक है।