Call 34972178480539350 2026-07-23 · Aditya Pandey · 1:05
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_PM_Opp_Jul26 | No_requirement | full conversation 11 turns, clean transcript (0% inaudible) | Hindi | 11 | customer_led (campaign_name:medium) |
Audio: noisy: Background office noise is present on the agent's side, but the main conversation is audible.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
3.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.22
confidence high · +1/−2
from 3 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Revalidate every field
The customer stated no requirement before the agent could revalidate any specific details.
How ankit mistry did it on a
10.0/10 call —
you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.
−2.0 pts
Discovery (5 Qs, woven naturally)
The call was terminated by the customer's lack of requirement before any discovery could be attempted.
How ankit mistry did it on a
10.0/10 call —
And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?
−2.0 pts
Closure with price & timeline
The call did not reach the closure stage as the customer had no current requirement.
How ankit mistry did it on a
10.0/10 call —
0.7 would be something around 74. 74.5. In which my cutting, loading, and with pallet packaging, my pricing is included.
habit You did 80% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Opener acknowledges platform submission
Sir, you were registered on our platform, the call was regarding that.
No unnecessary re-pitching
we wanted to know if you currently have any requirement for MS steel, sir?
Summary
The agent contacted a customer from 'Aqsa Engineering Services' who had registered on the platform. The agent introduced JSW One and asked about a current need for MS steel. The customer immediately stated they had no requirement, and the agent politely ended the call.
Coaching
When a customer immediately states 'no requirement', try one soft discovery question about their business or typical usage before closing the call to gather intelligence for the future.
Missed:
CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally) CL4 Closure with price & timeline
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | pass | – | 2.0 | Sir, you were registered on our platform, the call was regarding that. The agent correctly acknowledged the customer's prior interaction with the platform. |
| CL2 Revalidate every field | 3 | fail | 0 | 0.0 |
The customer stated no requirement before the agent could revalidate any specific details. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | fail | 0 | 0.0 |
The call was terminated by the customer's lack of requirement before any discovery could be attempted. |
| CL4 Closure with price & timeline | 2 | fail | – | 0.0 |
The call did not reach the closure stage as the customer had no current requirement. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 | we wanted to know if you currently have any requirement for MS steel, sir? The agent did not perform an unnecessary re-pitch and went straight to the point. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.8 heavy | 12.4s | 3.1s | 49.5s | 4.5s | 319.4 | 0 | 5 | 6 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.2s
Hello.
हॅलो.
agent
1.9s
Hello, Aqsa Engineering Services?
हॅलो, अक्सा इंजिनिअरिंग सर्विसेस?
customer
4.2s
Yes.
हां.
agent
4.9s
Uh, hello sir, I am Jitesh speaking from here, from the JSW One platform.
अ नमस्ते सर, मैं जितेश यहां से बोल रहा हूं, JSW One प्लॅटफॉर्म से।
customer
7.9s
From where?
कहां से?
agent
8.6s
I am calling from JSW One, sir.
JSW One से बोल रहा हूं सर।
customer
10.3s
Yes, speak.
हां बोलिए।
agent
11.1s
Sir, you were registered on our platform, the call was regarding that. Uh, we wanted to know if you currently have any requirement for MS steel, sir?
सर आप हमारे प्लॅटफॉर्म पर रजिस्टर थे, उसी के रिगार्डिंग कॉल था। अ हमें जानना था अभी करेंटली आपका है सर MS steel में कुछ रिक्वायरमेंट?
customer
15.9s
I don't have it, sir.
नहीं है सर।
agent
17.5s
Uh, okay sir. If you have anything in the future, please let us know.
अ ठीक है सर, अगर कुछ रहा तो प्लीज बताइएगा फ्यूचर में।
customer
19.9s
Yes, okay.
हां, ठीक है।