Call 34972178479920052 2026-07-23 · Aditya Pandey · 1:16
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_PM_Opp_Jul26 | Interested | full conversation 16 turns, clean transcript (0% inaudible) | Marathi | 16 | customer_led (campaign_name:medium) |
Audio: noisy: Significant background noise and crosstalk, especially on the customer's side, making some parts of the agent's speech difficult to discern.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
3.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.26
confidence high · +0/−0
from 2 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Revalidate every field
The customer immediately objected, and the agent did not attempt to revalidate any of the requirement details.
How ankit mistry did it on a
10.0/10 call —
you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.
−2.0 pts
Discovery (5 Qs, woven naturally)
The call was cut short by the customer's objection before any discovery questions could be asked.
How ankit mistry did it on a
10.0/10 call —
And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?
−2.0 pts
Closure with price & timeline
The customer had no current requirement, and the agent did not attempt to establish a concrete next step or offer a comparative quote for the future.
How ankit mistry did it on a
10.0/10 call —
0.7 would be something around 74. 74.5. In which my cutting, loading, and with pallet packaging, my pricing is included.
objection
The customer raised 1 objection
you did not answer:
price
...we didn't get good rates from you... And I got a lower local rate than your rate from them.
did well
Opener acknowledges platform submission
Sir, you had registered on our platform, so we... your requirement...
No unnecessary re-pitching
Sir, you had registered on our platform...
Summary
The agent contacted a customer from a sugar manufacturing company based on a platform registration. The customer immediately stated they had a bad experience with JSW's pricing in the past and had already purchased material from a local supplier at a better rate. The agent did not counter the objection and ended the call, asking the customer to reach out for future needs.
Coaching
When a customer objects on price from a past deal, you must try to handle it by asking what rate they got and explaining our value, like all-inclusive landed cost, instead of immediately giving up.
Missed:
CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally) CL4 Closure with price & timeline
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | pass | – | 2.0 | Sir, you had registered on our platform, so we... your requirement... Agent correctly acknowledged the customer's platform registration at the start of the call. |
| CL2 Revalidate every field | 3 | fail | 0 | 0.0 |
The customer immediately objected, and the agent did not attempt to revalidate any of the requirement details. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | fail | 0 | 0.0 |
The call was cut short by the customer's objection before any discovery questions could be asked. |
| CL4 Closure with price & timeline | 2 | fail | – | 0.0 |
The customer had no current requirement, and the agent did not attempt to establish a concrete next step or offer a comparative quote for the future. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 | Sir, you had registered on our platform... The agent did not re-pitch the company and acknowledged the customer's existing interaction with the platform. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| price | mishandled | ...we didn't get good rates from you... And I got a lower local rate than your rate from them. |
Okay sir, no problem. So if there's anything in the future, let us know. We will see, we will help you to match the rate. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.552 | 14.4s | 11.7s | 49.9s | 4.4s | 220.8 | 1 | 8 | 8 | 1 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.0s
Hello
हॅलो
agent
0.9s
Hello
हॅलो
agent
1.6s
Swapnapurti Sugar Limited?
स्वप्नपूर्ती शुगर लिमिटेड?
customer
3.4s
Yes
हां
agent
7.2s
Hello
हॅलो
customer
8.2s
Hello sir
हॅलो सर
agent
8.8s
I am saying you... material from JSW One...
मी बोलतोय तुम्ही JSW One वरून मटेरियल...
customer
10.0s
Yes, tell me.
हां बोला की
agent
10.8s
Sir, you had registered on our platform, so we... your requirement...
सर तुम्ही रजिस्टर केले होते आमच्या प्लॅटफॉर्मवर तर आम्हाला तुमची रिक्वायरमेंट...
customer
14.0s
Oh no sir, we sir, contacted you many times, but we didn't get good rates from you, so we bought the steel from outside last year.
अहो नाही सर आम्ही साहेब बरेच वेळा कॉन्टॅक्ट केला तुम्हाला, तर तुमच्याकडून रेट्स काय चांगले आले नाहीत आम्हाला, त्यामुळे आम्ही बाहेरनं घेतलं स्टील ते गेल्या वर्षी.
customer
19.8s
Already bought.
ऑलरेडी बाय केलंय.
agent
20.6s
Yes.
हो.
customer
21.2s
And I got a lower local rate than your rate from them.
आणि तुमच्या रेटपेक्षा लोकल रेट मला कमी मिळाला त्यांना.
agent
24.8s
Uh, okay sir.
अह ठीक आहे साहेब.
customer
26.2s
Nothing today.
काही नाही आज ना.
agent
27.4s
Okay sir, no problem. So if there's anything in the future, let us know. We will see, we will help you to match the rate.
ठीक आहे साहेब काही नाही. सो फ्युचरमध्ये काही असेल तर सांगा. आम्ही बघूया रेटमध्ये मॅच करायला हेल्प करू तुम्हाला.